FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Please report: random database error events (https://www.flyertalk.com/forum/technical-support-feedback/2039215-please-report-random-database-error-events.html)

plunet May 2, 2021 2:26 am

Please report: random database error events
 
Nudge for IBJoel and JDiver that there are some database errors copping up today randomly when interacting with the site. Whatever you were trying to do appears to have worked but you get the error page.

plunet May 2, 2021 2:28 am

And just on cue, I get another one...

https://cimg7.ibsrv.net/gimg/www.fly...48fea46564.jpg

JDiver May 2, 2021 9:45 am

I had a couple of these Saturday.

I’ve notified the IT Manager so they can check it out. It’s Sunday in Los Angeles, so it may be we’ll have some of these until Monday, but they’re aware of the issue and are likely checking on it now.

thanks for your notice and the screen shot.

JDiver, Co-Moderator

dansachs May 2, 2021 1:51 pm

Still getting a few 3:50 Eastern Time. Note that if I retry the same link it always works. Southwest Forum.

IBJoel May 3, 2021 7:03 am

Has anyone received these in the last 12-18hr? If so, how many? Any specific recurring threads?

EDIT: Also, if you get it, does refreshing the page fix it?

anrkitec May 4, 2021 4:20 pm


Originally Posted by IBJoel (Post 33222605)
Has anyone received these in the last 12-18hr? If so, how many? Any specific recurring threads?

EDIT: Also, if you get it, does refreshing the page fix it?

Random DB errors seem to be gone, but it is taking the various threads forever to load - at least for me.

n.b., have cleared cache, closed and opened new tabs, etc.

anrkitec May 13, 2021 1:13 pm

Random database errors are back today - at least for me.

IBJoel May 13, 2021 1:14 pm

Anyone else experiencing them?

plunet May 29, 2021 7:09 am

Just getting some today... If you refresh you can get through but they're cropping up again IBJoel [MENTION=2612]JDiver[/MENTION]

https://cimg7.ibsrv.net/gimg/www.fly...48fea46564.jpg

TomMM May 29, 2021 7:12 am

Same for me.

IBJoel Jun 1, 2021 8:08 am

Still happening today? These seem to happen seemingly at random for a few hours, then resolve. Seem to be more common over the weekend.

TomMM Jun 1, 2021 8:34 am

No. I only received the msg on Saturday.

TomMM Jun 3, 2021 7:39 pm

DB errors popping up tonight.

xooz Jun 3, 2021 10:38 pm

Same for me earlier. I would search for "New Posts". I would get the first page but when moving to the second page I would get a DB error. It is working ok right now.

TomMM Jun 4, 2021 5:38 am

I was receiving the error when Clicking the link to a thread from a notification email but had no issue when navigating directly to the thread.

IBJoel Jun 4, 2021 8:41 am

Still occurring? I'm noticing that 99% of these always seem to occur after hours or on weekends. I'll ask about any differences those would have, but might be normal maintenance cycles.

TomMM Jun 4, 2021 8:47 am

No, working fine now.

anrkitec Jun 17, 2021 10:46 am

FT unusable for me today.

Just one random DB or Cloudflare error after another.

Seems to coincide with the implementation of the new header design, which, IMO sucks. It's hard to find things and it takes up nearly a third of the page on desktop.

Also, when a page does finally load, the fonts and sizes are all wrong, random lines of text are in red, and the new larger header space is filled with just a dozen or so lines of code or a different database error.

TomMM Jun 17, 2021 11:00 am

At the top of this page I see a DB error and no header so I don't think the DB likes the new header either!

kipper Jun 17, 2021 11:17 am


Originally Posted by anrkitec (Post 33336144)
FT unusable for me today.

Just one random DB or Cloudflare error after another.

Seems to coincide with the implementation of the new header design, which, IMO sucks. It's hard to find things and it takes up nearly a third of the page on desktop.

Also, when a page does finally load, the fonts and sizes are all wrong, random lines of text are in red, and the new larger header space is filled with just a dozen or so lines of code or a different database error.

Same! I also agree about the header.

IBJoel Jun 17, 2021 11:34 am


Originally Posted by kipper (Post 33336164)
Same! I also agree about the header.


Originally Posted by TomMM (Post 33336153)
At the top of this page I see a DB error and no header so I don't think the DB likes the new header either!

Our tech team is currently working on the DB errors and font issues. Please report other problems here: https://www.flyertalk.com/forum/tech...nu-errors.html


Originally Posted by anrkitec (Post 33336144)
It's hard to find things and it takes up nearly a third of the page on desktop.

What are you talking about? It doesn't take up anywhere near that amount of space. EDIT: I just checked. My screenshot was 755px tall, the menu is 85px, of about 11.25% of the height.

https://cimg0.ibsrv.net/gimg/www.fly...98c768ee62.png

anrkitec Jun 17, 2021 11:43 am


Originally Posted by IBJoel (Post 33336175)
Our tech team is currently working on the DB errors and font issues. Please report other problems here: https://www.flyertalk.com/forum/tech...nu-errors.html



What are you talking about? It doesn't take up anywhere near that amount of space. EDIT: I just checked. My screenshot was 755px tall, the menu is 85px, of about 11.25% of the height.

https://cimg0.ibsrv.net/gimg/www.fly...98c768ee62.png

For me the solid blue banner, which I assume is supposed to be a drop-down, was "stuck", wouldn't go back up, thus taking up a good third of the screen.

I also personally don't like the new design, but those are two separate issues.

richarddd Jun 17, 2021 12:03 pm

I tried to like anrkitec's post and got "access denied".

I'm getting the multiple database errors, cloudflare errors and banner problems everyone else is getting.

Duke787 Jun 17, 2021 12:12 pm

Multiple database errors (both preventing the loading of the page and specifically impacting the new banner).

Problem with the banner is that it scales up on zoom. FT fonts are small so I have to Zoom to 110 - 125% and the banner scales up with the zoom making it take up a fair amount of the page. Need either bigger font size at 100% or for the banner not to scale up when you zoom the page

IBJoel Jun 17, 2021 12:18 pm


Originally Posted by anrkitec (Post 33336186)
For me the solid blue banner, which I assume is supposed to be a drop-down, was "stuck", wouldn't go back up, thus taking up a good third of the screen.

I also personally don't like the new design, but those are two separate issues.

Ah understood. We rolled it back off of the forums, but if you go to the main/front page, is it still stuck "down" for you?

IBJoel Jun 17, 2021 12:19 pm


Originally Posted by Duke787 (Post 33336211)
Multiple database errors (both preventing the loading of the page and specifically impacting the new banner).

Problem with the banner is that it scales up on zoom. FT fonts are small so I have to Zoom to 110 - 125% and the banner scales up with the zoom making it take up a fair amount of the page. Need either bigger font size at 100% or for the banner not to scale up when you zoom the page

The new nav also reduced some font sizes, but we decided to roll it back for now.

Tanic Jun 17, 2021 12:24 pm

Couldn't access FT for over an hour. Multiple db errors. Safari 14.1.1 MacBook Pro OS 11.4

corky Jun 17, 2021 1:30 pm

All morning I was getting data base error and of course couldn't post that I was having the problem. Also the giant heading at the top which seems to have been resolved.

anrkitec Jun 17, 2021 3:23 pm


Originally Posted by IBJoel (Post 33336221)
Ah understood. We rolled it back off of the forums, but if you go to the main/front page, is it still stuck "down" for you?

Seems to work now - the drop-down feature, not the new design. ;)

And I do understand that several people have probably been working hard on the redesign, and I am not trying to crap on their efforts. And more people may like the new design than don't, it just strikes me as a solution in search of a problem.

mtofell Jun 17, 2021 3:37 pm

Like others I got multiple DB errors for about an hour and basically couldn't use the site. What I saw of the redesign I thought looked pretty nice but didn't really have a chance to navigate around due to the problems.

IBJoel Jun 18, 2021 10:17 am


Originally Posted by anrkitec (Post 33336830)
Seems to work now - the drop-down feature, not the new design. ;)

And I do understand that several people have probably been working hard on the redesign, and I am not trying to crap on their efforts. And more people may like the new design than don't, it just strikes me as a solution in search of a problem.

Essentially, we want to make things a little cleaner (and obviously YMMV on that design front, I totally get it), while standardizing the menu for Expert Hotel Reviews, Articles, and the Forum.

anrkitec Jul 1, 2021 1:43 pm

Heavy database errors for the last hour or so.

Adam Smith Jul 1, 2021 1:56 pm


Originally Posted by anrkitec (Post 33374001)
Heavy database errors for the last hour or so.

Same here. Including as I hit "Quote" to reply to this post 🤣

anrkitec Jul 3, 2021 2:00 pm

Today's attempt to implement the new design does not appear to be working.

Lots of database and Cloudflare errors and the site is extremely slow - on the off-chance that a page actually loads.

IBJoel Jul 6, 2021 10:14 am


Originally Posted by anrkitec (Post 33378572)
Today's attempt to implement the new design does not appear to be working.

Lots of database and Cloudflare errors and the site is extremely slow - on the off-chance that a page actually loads.

We didn't implement the design. We generally don't make changes right before weekends (especially long ones) and we aren't working on weekeneds.

anrkitec Jul 6, 2021 1:16 pm


Originally Posted by IBJoel (Post 33384953)
We didn't implement the design. We generally don't make changes right before weekends (especially long ones) and we aren't working on weekeneds.

Huh. I made that comment because when the errors were occurring, when I would hit reload, the new banner design would load for a second or two before reverting back to the error.

IBJoel Jul 6, 2021 1:35 pm


Originally Posted by anrkitec (Post 33385488)
Huh. I made that comment because when the errors were occurring, when I would hit reload, the new banner design would load for a second or two before reverting back to the error.

Was this on the news/articles or on the forums?

anrkitec Jul 6, 2021 1:50 pm


Originally Posted by IBJoel (Post 33385539)
Was this on the news/articles or on the forums?

I honestly don't know. I was trying to get into this forum and was hitting 'back' and 'reload' numerous times trying to get a page to load.

anrkitec Jul 16, 2021 12:25 pm

You guys are probably aware of this, but have been getting "fatal" PHP/stack-type errors all morning.

IBJoel Jul 16, 2021 1:00 pm

Have you gotten it in the past 30min?


All times are GMT -6. The time now is 10:29 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.