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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Please report: random database error events (https://www.flyertalk.com/forum/technical-support-feedback/2039215-please-report-random-database-error-events.html)

IBJoel Jun 4, 2021 8:41 am

Still occurring? I'm noticing that 99% of these always seem to occur after hours or on weekends. I'll ask about any differences those would have, but might be normal maintenance cycles.

TomMM Jun 4, 2021 8:47 am

No, working fine now.

anrkitec Jun 17, 2021 10:46 am

FT unusable for me today.

Just one random DB or Cloudflare error after another.

Seems to coincide with the implementation of the new header design, which, IMO sucks. It's hard to find things and it takes up nearly a third of the page on desktop.

Also, when a page does finally load, the fonts and sizes are all wrong, random lines of text are in red, and the new larger header space is filled with just a dozen or so lines of code or a different database error.

TomMM Jun 17, 2021 11:00 am

At the top of this page I see a DB error and no header so I don't think the DB likes the new header either!

kipper Jun 17, 2021 11:17 am


Originally Posted by anrkitec (Post 33336144)
FT unusable for me today.

Just one random DB or Cloudflare error after another.

Seems to coincide with the implementation of the new header design, which, IMO sucks. It's hard to find things and it takes up nearly a third of the page on desktop.

Also, when a page does finally load, the fonts and sizes are all wrong, random lines of text are in red, and the new larger header space is filled with just a dozen or so lines of code or a different database error.

Same! I also agree about the header.

IBJoel Jun 17, 2021 11:34 am


Originally Posted by kipper (Post 33336164)
Same! I also agree about the header.


Originally Posted by TomMM (Post 33336153)
At the top of this page I see a DB error and no header so I don't think the DB likes the new header either!

Our tech team is currently working on the DB errors and font issues. Please report other problems here: https://www.flyertalk.com/forum/tech...nu-errors.html


Originally Posted by anrkitec (Post 33336144)
It's hard to find things and it takes up nearly a third of the page on desktop.

What are you talking about? It doesn't take up anywhere near that amount of space. EDIT: I just checked. My screenshot was 755px tall, the menu is 85px, of about 11.25% of the height.

https://cimg0.ibsrv.net/gimg/www.fly...98c768ee62.png

anrkitec Jun 17, 2021 11:43 am


Originally Posted by IBJoel (Post 33336175)
Our tech team is currently working on the DB errors and font issues. Please report other problems here: https://www.flyertalk.com/forum/tech...nu-errors.html



What are you talking about? It doesn't take up anywhere near that amount of space. EDIT: I just checked. My screenshot was 755px tall, the menu is 85px, of about 11.25% of the height.

https://cimg0.ibsrv.net/gimg/www.fly...98c768ee62.png

For me the solid blue banner, which I assume is supposed to be a drop-down, was "stuck", wouldn't go back up, thus taking up a good third of the screen.

I also personally don't like the new design, but those are two separate issues.

richarddd Jun 17, 2021 12:03 pm

I tried to like anrkitec's post and got "access denied".

I'm getting the multiple database errors, cloudflare errors and banner problems everyone else is getting.

Duke787 Jun 17, 2021 12:12 pm

Multiple database errors (both preventing the loading of the page and specifically impacting the new banner).

Problem with the banner is that it scales up on zoom. FT fonts are small so I have to Zoom to 110 - 125% and the banner scales up with the zoom making it take up a fair amount of the page. Need either bigger font size at 100% or for the banner not to scale up when you zoom the page

IBJoel Jun 17, 2021 12:18 pm


Originally Posted by anrkitec (Post 33336186)
For me the solid blue banner, which I assume is supposed to be a drop-down, was "stuck", wouldn't go back up, thus taking up a good third of the screen.

I also personally don't like the new design, but those are two separate issues.

Ah understood. We rolled it back off of the forums, but if you go to the main/front page, is it still stuck "down" for you?

IBJoel Jun 17, 2021 12:19 pm


Originally Posted by Duke787 (Post 33336211)
Multiple database errors (both preventing the loading of the page and specifically impacting the new banner).

Problem with the banner is that it scales up on zoom. FT fonts are small so I have to Zoom to 110 - 125% and the banner scales up with the zoom making it take up a fair amount of the page. Need either bigger font size at 100% or for the banner not to scale up when you zoom the page

The new nav also reduced some font sizes, but we decided to roll it back for now.

Tanic Jun 17, 2021 12:24 pm

Couldn't access FT for over an hour. Multiple db errors. Safari 14.1.1 MacBook Pro OS 11.4

corky Jun 17, 2021 1:30 pm

All morning I was getting data base error and of course couldn't post that I was having the problem. Also the giant heading at the top which seems to have been resolved.

anrkitec Jun 17, 2021 3:23 pm


Originally Posted by IBJoel (Post 33336221)
Ah understood. We rolled it back off of the forums, but if you go to the main/front page, is it still stuck "down" for you?

Seems to work now - the drop-down feature, not the new design. ;)

And I do understand that several people have probably been working hard on the redesign, and I am not trying to crap on their efforts. And more people may like the new design than don't, it just strikes me as a solution in search of a problem.

mtofell Jun 17, 2021 3:37 pm

Like others I got multiple DB errors for about an hour and basically couldn't use the site. What I saw of the redesign I thought looked pretty nice but didn't really have a chance to navigate around due to the problems.


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