It's working for me now. I posted a separate post to show that it wasn't working b/c of specific ad posts. Thank you.

No changes to my system and today I get most of a pop up video add before it locks up.

I've been getting this as well on desktop Chrome. It's only occasional, but been happening for months.

My laptop is usually muted so it hasn't bothered me, but I notice that little speaker in the Chrome tab for FT at least 1x/week.

Hi all,

There is more than one issue happening here. The main one, which caused browser crashes and very slow loads, is new, having started Sunday or Monday and should be resolved now. Nobody should be seeing very slow page loads or anything like a browser crash. If you are, please clear your browser cache and try again. If you started seeing this behavior over the last few days and you're still seeing it after you clear cache, please let me know, as we believe it is now resolved.

Other issues, which may have been happening for more than a few days, are unrelated to this. We're doing our best to address those too. If there is a particular ad that seems to be causing issues (autoplaying with audio, slowing your page performance, etc) let us know and please post a screen shot of it!

Thank you,

Paul

I find it instructive that the IB tech team quibles over how long the issue is present and directly contradict customers of FT. This is 101 "What not to do in a support service job".

Working fine now with ad block.

Do you have a technical issue? What is it? When did it start?

I have a technical issue that hasn't been addressed. Posted in the "ridiculous CPU/RAM usage" thread, but here it is again. It's been happening for months and my conclusion is that it's due to the ad scripts that are running on FT.

This has been reported to my ad ops people. Hopefully at some point it improves. I don't have a workaround for you in the meantime, I'm sorry.

Hope? Is that it?

Last year when the ads were out of control we were being told of a solution coming in 2018. Has it happened? Didn't it work? Or it hasn't happened yet? Or it's not happening at all?

Been experimenting with different browsers, and all crash, very often, but only when FT is open. IE, Firefox, and Chrome. I7 with 16gb ram, 256SSD for OS, and a 4TB for storage. Pretty sure my PC is solid...

I'll report this again to tech.

That was specifically about the mobile ad popups/hijacks... have you seen any lately?

I didn't take screen shots of memory usage, but they weren't what I would consider high for my pc, maybe 5% max regardless of browser. And that was with multiple tabs open within a browser. Your team is welcome to remote in and see if I'm missing something.

Pretty sure we were seeing some crypto currency mining going on from one of the ads. I've now enabled something to block ads for FT as this is the only site that this has ever happened - this was the second time within a few months. Fool me once...

Of all the sites I frequently visit, this one is absolutely and unconditionally the worst! It is bad, Bad, BAD. Is there any hope at all that it will get better?

Hard to tell if anyone is listening to these complaints.

I have this issue, also if I'm on a page too long then the page is slow to respond. Why has these issues been going on this long???

Some of the updates I like, I like the taskbar on top that appears without scrolling all the way to the top. BUT this sound bit that starts to play then stop been going on now for weeks...

Easy, if you look for the red admin names replying to posts here, such as the posts 4 above yours :)

Umm, thanks? Who in management is hearing about this?

Bug reports go through me or [MENTION=790438]IBJoel[/MENTION] to our tech support, who get to them as soon as they can.

Thanks. That answers my question. But my concern is that no one in management is hearing about these problems, except maybe whoever is VP of tech support.

I have informed our tech and ad people of the continued auto-play/memory-hog ads. Please continue to post screenshots where possible, so I can keep pushing tech on it when needed.

I have no idea which specific ads are causing issues, as I can still barely get any FT pages to load on my laptop. If it's not spinning for 2-3 full minutes before any content appears, I get a 2-3 second burst of audio...and then *maybe* some content appears...and then *maybe* the page will allow me to scroll down a bit before Chrome crashes.

Am now mostly browsing on my phone where the ads seem to be more limited. This really needs to be escalated within IB, though. It is a significant issue and seems to be getting worse and worse. I don't experience this issue with any other websites that I frequent.

A major issue is, this is only happening to a handful of people. We are getting no other reports outside of this thread, and you can see how few there are. This indicates that it is either a very small edge case with FT, or it's your browser.

If you have not already, clear your cache and FT cookies. Try a different browser and see if this persists. This is not at all a widespread issue, and even if it is on our end, therefore it will be difficult to resolve.

Okay, I'll chime in, but <whatever the problem is> is manifesting itself slightly differently.
We might not be alone in not reporting because it's not/no longer "terrible".

I had incredible trouble loading pages some days ago, and that seems much better, but there is still a very odd delay.
Also odd, sometimes I can't get the thread to scroll. By the time it responds, I've clicked again, and then it suddenly double jumps... or triple/etc., depending upon how low I wait before "trying again".

Worse, when I have FT window/tabs open, *everything* else slows down, sometimes to the point of freezing, so I have to force a power off.
If I don't have FT open at all, "all is well with the world" (okay, all is well with the laptop, at least).

It's definitely FT website. It doesn't happen with any other website or combo of websites, unless FT is also in the mix.

Very annoying.

GC

Is there somewhere other than this thread/support forum we should be reporting issues? This is a rather dismissive tone to take with the users who are helping generate IB's ad revenue AND who care enough to give feedback that could help improve overall performance/experience.

All I can tell you is that for at least one of your end-users, the same issues are occurring across multiple desktop browsers and devices. 15%-20% of the time the site works just fine. The other 80%-85% of the time it won't load or is slow to the point of being unusable. However, none of these issues persist when I load/use the site in its mobile format and they certainly don't occur on any other sites I visit (including other web forums). That is my issue report - if more testing is necessary, I'd expect IB to have a paid technical team ready to do that (and with the necessary time, access, and expertise).

FT is informative, sure, but ultimately it's a leisure activity that I'm happy to "pay" for by allowing reasonable ads to display at me. If what we're really saying is that the cases are few or minor enough that IB is willing to ignore them and lose users (or have us activate ad blockers and lose that revenue), I suppose that's your call to make.

I feel your frustration with the issue you are seeing, but clearly this is the place to report these issues, as you have done. We are clearly working with whoever is reporting them, as indicated by our constant replies here. I realize it can be frustrating to have the same issue reoccur over time with no apparent resolution. But that doesn't mean nothing is being done. As I stated, this is a very difficult issue to even reproduce (we can't), which is the first step to fixing it, if it is on our end. We are giving out all the guidance we know to give so far, which is to change browsers, clear cache, clear cookies. Other than that, we've reported this issue to the appropriate teams who can actually try to fix this (I cannot). Let me know if there's anything else we can do for you.

Meant to add last night (but gave up after trying to load for a while) - I appreciate the response and engagement, and obviously there are a few of us frustrated at the current state. FT has performed mostly flawlessly for me for many years, so it's mostly just disappointing that a site that has operated so well for so long is suddenly and consistenly becoming painful to use. And for some of us - it is exactly that: a recent developing that is quite consistent in a bad way.

Know that while many of us appreciate the efforts IB is making to correct these issues, it can be disheartening to basically hear "we don't think it's happening enough to be a situation worth our attention". Right or wrong, that's how I read some of the previous posts in this thread.

And literally in the 7-8 minutes it took me to type this (as the site kept freezing while I was typing), the activity bar in Chrome was continuously active. Here are some of the things that were indicated:

Processing request...
Waiting for secure connection...
Waiting for uat-net.technoratimedia.com... (seems to keep coming back to this one)
Waiting for rtb0.doubleverify.com...
Waiting for ?????.doubleclick.net... (the ???s change rapidly)
A few others that flick by too fast for me to read/capture

Even now as I'm going to click post, this activity is still occurring even though the page has been fully loaded for 10+ minutes.

Gooselee, thank you, this is something our tech team can work with. We need specifics like this. The more images, information, and so forth you can give us, the better tech and ad ops can work on the problem. It's OK if you guys don't know what ad is causing it. You can include pictures of all of them.

I had my posting deleted on this board, why?

Your post was about audio ads. It was moved to the proper thread
https://www.flyertalk.com/forum/tech...een-shots.html

Hello everyone. I experienced a major slow down on my test account, just now, and have sent tech/ad ops the details.

I was having major issues with slow/non responsive pages a month or so ago.

Two weeks ago I set up a brand new mac book from scratch (no time machine restore). Evidently, I had some software not playing nice with macOS 10.13.3. I only bring this up as I had the same issues with slow/non responsive pages with the new install of Safari. Last week I change my settings to "Disable Infinite Scroll" and this site has worked like a champ since.

One other data point - before the change, Safari would crash intermittently when reading active threads. I would get a memory error message indicating saying something to the effect that the page got too large for memory (don't remember exact message).

I'm also having slowing issues when I'm scrolling through a thread the website becomes unresponsive or slow in responding.

I was having this same problem the past few days. Ads constantly loading and reloading caused the website to run so slow that I couldn't scroll or respond to posts.

Thanks IB, you're the reason I just downloaded an adblocker. Website works great now!

(And seriously, don't shame me into disabling my adblocker when your ads are the reason FT becomes unusable :td:)

I would like to turn off my AB, but only when these problems are fixed. I used FT for YEARS without an AB. I only started using one because the site itself was unusable.

Hi all,

We have reported the (possibly ad-related) slowness up the command chain.

Great tip. Between Disable Infinite Scroll and installing adblocker, the site is working great.