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-   -   iPad Specific Display and Related Issues (https://www.flyertalk.com/forum/technical-support-feedback/1879412-ipad-specific-display-related-issues.html)

Goldorak Nov 25, 2017 2:30 pm

iPad Specific Display and Related Issues
 
Title says all. This is not new, at least 2 years since it is a real pain to write threads/posts on FT from an iPad. As long as the text you are posting/quoting is longer than the typing window, you don’t see your cursor aymore after the first letter typed. It becomes so impossible to use the system properly that it is now required to type your text elsewhere and copy/paste in FT, but ten your pain is not over because you have a lot of formatting Issues.

Add to this the picture orientation issue for the hotel reviews. Come on FT : how on earth can you have such an unfriendly interface with iOS devices, which represent a large population of FT users ?

JDiver Nov 26, 2017 8:45 am

I pretty much exclusively moderate and read FlyerTalk using an iPad (three, actually, though mostly on an iPad Air 2) using Safari (both OS and browser in latest iterations) and generally am not having these problems. Occasionally I use Chrome, same thing, no issues.

As a start, perhaps you could try clearing your cache. Maybe Admin will offer other suggestions.

Goldorak Nov 26, 2017 3:52 pm


Originally Posted by JDiver (Post 29101183)
I pretty much exclusively moderate and read FlyerTalk using an iPad (three, actually, though mostly on an iPad Air 2) using Safari (both OS and browser in latest iterations) and generally am not having these problems. Occasionally I use Chrome, same thing, no issues.

As a start, perhaps you could try clearing your cache. Maybe Admin will offer other suggestions.

Reading is not an issue at all, writing/posting/editing long posts/wiki is. I have a very recent iPad (Air 2) with last iOS version. This has not always been the case. I said for about 2 years (so I had it also on my previous iPad). I don’t know if the problem started with a FT system upgrade or an iOS change.

JDiver Nov 26, 2017 7:50 pm


Originally Posted by Goldorak (Post 29102420)
Reading is not an issue at all, writing/posting/editing long posts/wiki is. I have a very recent iPad (Air 2) with last iOS version. This has not always been the case. I said for about 2 years (so I had it also on my previous iPad). I don’t know if the problem started with a FT system upgrade or an iOS change.

I am moderating with my iPad Air 2, OS 11, Safari including editing, adding and editing Wikiposts, editing and moving posts and threads, etc. as well as making occasionally extensive posts with subparagraphs, etc. and I’m not experiencing these issues. My word wrap works fine, my cursor is showing, etc.

I hope an Admin can comment or make suggestions about your issue.

flyupfrnt Nov 26, 2017 7:53 pm

I almost exclusively participate in FlyerTalk on my iPad Air too. I don’t experience too many issues that come to mind.

IBobi Nov 28, 2017 11:57 am


Originally Posted by Goldorak (Post 29099317)
Title says all. This is not new, at least 2 years since it is a real pain to write threads/posts on FT from an iPad. As long as the text you are posting/quoting is longer than the typing window, you don’t see your cursor aymore after the first letter typed. It becomes so impossible to use the system properly that it is now required to type your text elsewhere and copy/paste in FT, but ten your pain is not over because you have a lot of formatting Issues.

Add to this the picture orientation issue for the hotel reviews. Come on FT : how on earth can you have such an unfriendly interface with iOS devices, which represent a large population of FT users ?

We do test with tablets, but have not seen the issue you are discussing. If you can capture them in a screen shot or video, I will certainly review it.

Goldorak Nov 28, 2017 3:46 pm


Originally Posted by IBobi (Post 29110126)
We do test with tablets, but have not seen the issue you are discussing. If you can capture them in a screen shot or video, I will certainly review it.

thanks for your consideration. Screenshot is not a way to explain you this. I will try a video during the weekend.

Saltire74 Dec 13, 2017 8:58 pm

Having difficulties with FT on iPad Air2 myself the last couple of days. Assumed it was to do with trying to fix bugs in the 15th Nov. Update. As you can see in the screenshot, the cursor and text is hidden under the top banner. The only way I could attach this screenshot was by adding it first before any text otherwise the attachment button was unresponsive with text in the reply box.

Goldorak Dec 14, 2017 12:01 am

I have the same problem.as Saltire74 and also as you can see on the screenshot just above the text I am typing, most of the formatting options are not usable.

Goldorak Dec 14, 2017 12:07 am

https://cimg4.ibsrv.net/gimg/www.fly...2bb874155a.png
I never managed to attach the screenshot in my previous post by editing it (another bug)

747FC Dec 14, 2017 12:35 am

Regarding Ipad problems, on another thread, I previously reported problems reading FT on my Ipad when I finger-swipe to zoom the page (for my failing eyes). What happens is that the right-side advertisement migrates over the words and makes trying to read FT a very cumbersome experience. This situation has not been fixed since it was first reported a few weeks ago. Hope it does. Thanks.

IBobi Dec 14, 2017 12:22 pm


Originally Posted by 747FC (Post 29172189)
Regarding Ipad problems, on another thread, I previously reported problems reading FT on my Ipad when I finger-swipe to zoom the page (for my failing eyes). What happens is that the right-side advertisement migrates over the words and makes trying to read FT a very cumbersome experience. This situation has not been fixed since it was first reported a few weeks ago. Hope it does. Thanks.

This has been reported and will be fixed in a future update.

IBobi Dec 14, 2017 12:22 pm


Originally Posted by 747FC (Post 29172189)
Regarding Ipad problems, on another thread, I previously reported problems reading FT on my Ipad when I finger-swipe to zoom the page (for my failing eyes). What happens is that the right-side advertisement migrates over the words and makes trying to read FT a very cumbersome experience. This situation has not been fixed since it was first reported a few weeks ago. Hope it does. Thanks.


Originally Posted by Goldorak (Post 29172143)
https://cimg4.ibsrv.net/gimg/www.fly...2bb874155a.png
I never managed to attach the screenshot in my previous post by editing it (another bug)

I will ask IBJoel to report these issues to tech.

RandomBaritone Dec 18, 2017 6:44 am

I’m returning to FT after a two-month break. I use my iPad almost exclusively.

When browsing the new FT on my iPad Pro, scrolling to the top of a thread causes additional, earlier posts to appear for some reason, rather than simply making the page header visible. Can this be turned off? I regularly scroll to the top to return to the “My FlyerTalk” page, but that’s now impossible. The new behavior is very disorienting, and it’s not something I’ve observed on other websites. While scrolling to the end of a page often triggers an endless scroll (Facebook, Tumblr, etc.), I’ve never seen scrolling to the top of a page autoload additional content.

I’m using Safari on a 9.7” iPad Pro running iOS 11.2.1.

P.S. The new Advanced WYSIWYG editor also seems to ignore line breaks when used on the iPad. I had to return to the post and edit it to get these line breaks to appear.












IBobi Dec 18, 2017 1:15 pm


Originally Posted by RandomBaritone (Post 29187653)
I’m returning to FT after a two-month break. I use my iPad almost exclusively.

When browsing the new FT on my iPad Pro, scrolling to the top of a thread causes additional, earlier posts to appear for some reason, rather than simply making the page header visible. Can this be turned off? I regularly scroll to the top to return to the “My FlyerTalk” page, but that’s now impossible. The new behavior is very disorienting, and it’s not something I’ve observed on other websites. While scrolling to the end of a page often triggers an endless scroll (Facebook, Tumblr, etc.), I’ve never seen scrolling to the top of a page autoload additional content.

I’m using Safari on a 9.7” iPad Pro running iOS 11.2.1.

P.S. The new Advanced WYSIWYG editor also seems to ignore line breaks when used on the iPad. I had to return to the post and edit it to get these line breaks to appear.

These issues have been reported previously -- please peruse the Support forums for more info.

The editor issue can't really be solved right now but we will have a fix in an upcoming patch.

As to the First issue you mentioned, it's called Infinite Scroll. You can turn it off in MyFlyerTalk, Edit Options, Disable Infinite Scroll, SAVE Changes.

Whowouldanewman Dec 20, 2017 2:29 am


Originally Posted by Saltire74 (Post 29171825)
Having difficulties with FT on iPad Air2 myself the last couple of days. Assumed it was to do with trying to fix bugs in the 15th Nov. Update. As you can see in the screenshot, the cursor and text is hidden under the top banner. The only way I could attach this screenshot was by adding it first before any text otherwise the attachment button was unresponsive with text in the reply box.

I’m not sure if it is helpful to know, but I am experiencing the curser hiding under the top banner on my iPhone as well.

RandomBaritone Dec 20, 2017 5:09 am


Originally Posted by IBobi (Post 29189330)
As to the First issue you mentioned, it's called Infinite Scroll. You can turn it off in MyFlyerTalk, Edit Options, Disable Infinite Scroll, SAVE Changes.

Thanks for your speedy reply. FYI, I'd consider the fact that infinite scroll is triggered by scrolling to the top of a page a bug. It's only supposed to be invoked when a user arrives at the bottom of a page.

Saltire74 Jan 20, 2018 8:08 pm

Any idea when this bug is going to be fixed? As well as the one reported above, having issues with smilies from the banner when starting a new post. Finding that if I’ve quoted a post the smilies work. If going advanced, apart from the Attachment option, every other option is not selectable and even the attachment button doesn’t work. Will add a screenshot in the next post as it won’t allow me to do it in this one.
S

Saltire74 Jan 20, 2018 8:08 pm

https://cimg2.ibsrv.net/gimg/www.fly...0297010a2c.png

Goldorak Jan 21, 2018 3:18 pm


Originally Posted by Saltire74 (Post 29318789)
Any idea when this bug is going to be fixed? As well as the one reported above, having issues with smilies from the banner when starting a new post. Finding that if I’ve quoted a post the smilies work. If going advanced, apart from the Attachment option, every other option is not selectable and even the attachment button doesn’t work. Will add a screenshot in the next post as it won’t allow me to do it in this one.
S

Same problem for me and it happens more and more frequently.

IBJoel Jan 22, 2018 11:25 am

To my knowledge, this had been fixed (working correctly on my devices). I will alert tech that it is not. What's the iOS version you are running?

Saltire74 Jan 22, 2018 11:29 am


Originally Posted by IBJoel (Post 29325077)
To my knowledge, this had been fixed (working correctly on my devices). I will alert tech that it is not. What's the iOS version you are running?

Getting worse if anything IBJoel. Running on version 11.2.2

​​​​​​​S

Goldorak Jan 22, 2018 2:16 pm


Originally Posted by Saltire74 (Post 29325100)


Getting worse if anything IBJoel. Running on version 11.2.2

S

same version for me. And the problem existed at least on the previous version and may be the one before.

IBobi Jan 23, 2018 2:31 pm

This has not been fixed. It is in queue to be addressed in a future software release. We will update as we get more info. See post #15 above.

dcbarry May 15, 2018 12:20 pm

Site nearly unusable with iPad and Safari
 
I don’t know when it changed, I’ve been away awhile. (It was when you still clicked next page to move through the forums,not the constant refill as u scroll)


But I find the site I nearly unusable on a standard size iPad under Safari.

The ad bar constantly is over txt fields. I literally can’t see wheat I type at this moment. The dynamic page redraws keep jiggling the text.



Please, you Really need to test this on an iPad. There’s more than a few hundred of us out there I’m pretty sure.

Thank you

dcbarry May 15, 2018 12:21 pm

By the way, Lest i be seen as an ingrate, Let me express my appreciation for the site at those run it. Just frustrated that I can’t use it in the way that I was accustomed to in the past.

JDiver May 15, 2018 1:07 pm

As this is a technical issue, we have moved it to the Technical Support and Feedback forum for input by the Admin & Tech Support teams.

JDiver
Co-Moderator, Technical Support and Feedback & The Suggestion Box fora

IBobi May 16, 2018 1:58 pm


Originally Posted by dcbarry (Post 29756974)
I don’t know when it changed, I’ve been away awhile. (It was when you still clicked next page to move through the forums,not the constant refill as u scroll)


But I find the site I nearly unusable on a standard size iPad under Safari.

The ad bar constantly is over txt fields. I literally can’t see wheat I type at this moment. The dynamic page redraws keep jiggling the text.



Please, you Really need to test this on an iPad. There’s more than a few hundred of us out there I’m pretty sure.

Thank you

Remedies:
  • Use the mobile optimized skin
  • Turn your device to landscape (mitigates but does not fix the ad-obscuring issue)
  • Do not zoom in on text

dcbarry May 16, 2018 5:24 pm


Originally Posted by IBobi (Post 29761640)
Remedies:
  • Use the mobile optimized skin
  • Turn your device to landscape (mitigates but does not fix the ad-obscuring issue)
  • Do not zoom in on text

Thank you for the mobile skin tip! I'm going to give that a try! I also saw I can diasable "infite scrolling", which I may play with as well.

IBobi May 16, 2018 6:29 pm


Originally Posted by dcbarry (Post 29762351)
Thank you for the mobile skin tip! I'm going to give that a try! I also saw I can diasable "infite scrolling", which I may play with as well.

I recommend them both, but separately -- you can't disable IS when using the mobile skin.

BrightlyBob May 18, 2018 9:02 am

I want to join in this. It’s terrible. Awful

1. My cursor and every ing I’m typing disappears into the top of the reply box, it’s totally obscured I literally can’t see what I. Typing.

2. I have no clue how long a thread is if I access it fro. Google. No first oage and no last page, just never ending posts.

As a result I can’t find what I want and can’t reply to stuff.

terrinle, utterly awful

IBobi May 18, 2018 3:54 pm

iPad workarounds
 
Hi, iPadders,

We realize there are some quirks to using the iPad on FlyerTalk. Let me try to help.

First, we are planning to get this fixed. But it will require replacing the entire text editor on the software that runs FT. A big task. It will take time.

Meantime, you can try this:
  • Use the mobile skin! The annoying keystroke lag and the disappearing cursor do not happen in mobile skin. Go to the bottom left of your screen and use the dropdown to select Mobile New (to go back, go to the top-left "hamburger menu" and select View full site).
  • If you really don't want to use Mobile skin, you can try clicking the little gray triangle in the lower right corner of your text edit box. Sometimes it works and it keeps the cursor from disappearing under the menu bar. Hit or miss.
That's about it. We really recommend using the mobile skin on any mobile device.

Good luck!

Paul

djmp May 19, 2018 6:04 pm


Originally Posted by IBobi (Post 29769671)
Hi, iPadders,

We realize there are some quirks to using the iPad on FlyerTalk. Let me try to help.

First, we are planning to get this fixed. But it will require replacing the entire text editor on the software that runs FT. A big task. It will take time.

Meantime, you can try this:
  • Use the mobile skin! The annoying keystroke lag and the disappearing cursor do not happen in mobile skin. Go to the bottom left of your screen and use the dropdown to select Mobile New (to go back, go to the top-left "hamburger menu" and select View full site).
  • If you really don't want to use Mobile skin, you can try clicking the little gray triangle in the lower right corner of your text edit box. Sometimes it works and it keeps the cursor from disappearing under the menu bar. Hit or miss.
That's about it. We really recommend using the mobile skin on any mobile device.

Good luck!

Paul

There is no Mobile New option in the skin chooser on the bottom left when viewed on an iPad by the way, and Mobile One rarely sticks, dropping back to desktop after a few page transitions.

https://cimg3.ibsrv.net/gimg/www.fly...a8a651f0c0.png




Goldorak May 21, 2018 3:25 am

We already had a thread about iPad issues with FT.
https://www.flyertalk.com/forum/tech...ed-issues.html
Maybe the Mods could merge the 2 ?

isle-hawg Jul 2, 2018 4:51 pm

I too have very annoying issues with IPAD and Safari. When scrolling it jumps around crazy within the thread backwards. I 'think" it is due to the over the top ads that seem to give my IPAD fits when scrolling due to not able to keep up with the ads loading, so resets to last starting point. And the IPAD I have was the top of the line one recently purchased at Best Buy?

IBobi Jul 3, 2018 12:55 pm


Originally Posted by isle-hawg (Post 29930820)
I too have very annoying issues with IPAD and Safari. When scrolling it jumps around crazy within the thread backwards. I 'think" it is due to the over the top ads that seem to give my IPAD fits when scrolling due to not able to keep up with the ads loading, so resets to last starting point. And the IPAD I have was the top of the line one recently purchased at Best Buy?

I have tested FT on the iPad and cannot reproduce the "jumping" that has been reported. If it is still happening for you, please report:
  • ipad model
  • ios version
  • browser type and version
  • type of connection (wifi, LTE...)
  • assume you are using the mobile skin and infinite scroll -- if otherwise, let me know
  • any ad blocker running?
  • post a screen shot -- video is even better if you can
  • link to a thread where it is happening
  • describe exactly what you're doing when it happens, and what the "jumping" is?

flyingbee Jul 5, 2018 5:40 am

On my ancient iPad with the desktop site and my up to date iPhone 8 with mobile skin I keep getting the pages reloading after a couple of minutes with the message saying there's an error with this page so it was reloaded. I don't have ad blocker software and I'm wondering if it's the adverts causing a problem. Any ideas? It's been going on a few weeks now.

IBobi Jul 5, 2018 11:35 am


Originally Posted by flyingbee (Post 29940099)
On my ancient iPad with the desktop site and my up to date iPhone 8 with mobile skin I keep getting the pages reloading after a couple of minutes with the message saying there's an error with this page so it was reloaded. I don't have ad blocker software and I'm wondering if it's the adverts causing a problem. Any ideas? It's been going on a few weeks now.

Try clearing your browser cache. We are not getting a lot of reports of bad ads, so it's likely at your end. Also possibly try a different browser -- firefox and chrome seem to work well,as does Safari.

flyingbee Jul 5, 2018 3:09 pm


Originally Posted by IBobi (Post 29941316)
Try clearing your browser cache. We are not getting a lot of reports of bad ads, so it's likely at your end. Also possibly try a different browser -- firefox and chrome seem to work well,as does Safari.

Thanks, I have cleared the browser cache I think (cleared cookies and website data) but that hasn't worked. I'm using safari so I will try chrome.

djmp Jul 6, 2018 5:43 pm

https://www.flyertalk.com/forum/29857686-post294.html

Originally Posted by flyingbee (Post 29942126)


Thanks, I have cleared the browser cache I think (cleared cookies and website data) but that hasn't worked. I'm using safari so I will try chrome.



Constant iPhone/iPad page crashes when ads reload has been reported by lots of folks - see comments on this thread: https://www.flyertalk.com/forum/29857686-post294.html.

Apparently ad blockers stop it reoccurring per some users.




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