Still haven't heard anything about MileMail... Randy has told me to direct questions about it to him at [email protected]

But Randy hasn't replied to our email inquiries of last week yet so still we wait. Two weeks down & counting... http://www.flyertalk.com/forum/frown.gif

I have a number of web-based email accounts. The only ones I use to any extent now are ones which have an auto-forwarding option. (... this is getting very rare, I'm afraid.)

This way, there's another copy of every email I get on a Unix server elsewhere. Also, a lot of the time when web-based email systems go wrong, it's the web front end that's dead. The mail processing part may still be forwarding email on to your other account in those situations.

Any update please ?

What seemed to be a simple outage at our provider - Critical Path - has turned out to be a day-by-day list of excuses for why we aren't back up yet. While one of the largest providers of email solutions, they are a dot.com disaster and i think some of their executives even went to prison. Hate to bad mouth them because for two years they haven't been too bad with service. We've gotten a different answer from them almost daily - including that they may have flushed out their backup of us and all the old email is not able to be brought back up. This despite the fact that they say on their Web site they have all this backup. Something is wrong, really wrong and even though we don't own that end of the business, still feel sorry since as users of the service we are suffering the same.

I chatted yesterday with another company to take things over but these things don't happen overnight. If there is a way for you to re-route your email, I'd do it since i have not gotten answers that i now feel comfortable banking on from Critical Path.

In the big picture, it realy doesn't matter about Critical Path. I'll take full responsibility for this and if any of you want to throw tomatoes, feel free.

Sorry to hear of all these "hassles", yet thanks very much for the update, Randy! http://www.flyertalk.com/forum/smile.gif

-Mark

Nahhh, no tomatoe throwing from me. It's ok. http://www.flyertalk.com/forum/smile.gif

Randy, I just saw the official announcement that Milemail is discontinued. Is there anyway for me to retrieve my old email there?
Thanks.

Randy, I could set up a web-based email system for you, very inexpensively. Shoot me an email if you're interested.

Unfortunately, I don't think so...

I don't understand why we can't retrieve our old e-mail from a back-up.

The ideal situation would have been to reinstate the system for a short while, such as a week or two, which would have allowed people to do what they need to do (such as save, print, forward, retrieve e-mail addresses which they need, etc.). Then you could've retired the system with your heads held up rather than walk away ashamed.

Sorry, but this is unnerving.

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Got points ? Got smiles !

It certainly is... Randy was going round and around with our "rep" over there, and they seem to have forgotten about that whole backup thing. I don't know if he resolved anything with it, but based on their lack of support, I doubt it.

So where's the contingency plan in all of this mess ? (ps 4000 miles to throw a tomato will take some throwing !!)

We've started talking with another webmail hosting company, and they have ways to import other services' email, but again that depends on if Critical Path even saved ours. When Randy gets back I'm sure he'll have some more to add...