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-   -   Loading issues due to Facebook Link (https://www.flyertalk.com/forum/technical-support-feedback/1119398-loading-issues-due-facebook-link.html)

Aviatrix Aug 24, 2010 3:01 am

Loading issues due to Facebook Link
 
This is something that started happening a few days ago...:

Sometimes Flyertalk pages will take up to a minute to load, and occasionally fail to load altogether... all, according to the message at the bottom of my Firefox window, because of a slow response from ak.connect.facebook.com.

This is Flyertalk, not Facebook - and I think it's wrong that a non-responsive Facebook server should affect our ability to view Flyertalk pages. May I respectfully suggest that you look into ways of fixing this?

IB-Dick Aug 24, 2010 5:00 pm


Originally Posted by Aviatrix (Post 14535555)
This is something that started happening a few days ago...:

Sometimes Flyertalk pages will take up to a minute to load, and occasionally fail to load altogether... all, according to the message at the bottom of my Firefox window, because of a slow response from ak.connect.facebook.com.

This is Flyertalk, not Facebook - and I think it's wrong that a non-responsive Facebook server should affect our ability to view Flyertalk pages. May I respectfully suggest that you look into ways of fixing this?

We're working on a new implementation of FB Connect that will alleviate these problems. If you aren't using facebook connect, you can disable all FB calls by disabling FB connect in MyFlyerTalk.

cblaisd Aug 24, 2010 8:55 pm

If you're using Windows, edit your .hosts file to make the Facebook call point to localhost .

imm2b Aug 24, 2010 11:17 pm

I'm having lots of loading issues starting this afternoon. It's not facebook, because I don't have FB linked. I even removed the FB option. I tried 3 different browsers, I.E. firefox and Chrome all experienced the same issue. Sometimes, the page loaded half way then stop.

I kept getting the " The Connection was Reset" error,


The connection was reset

The connection to the server was reset while the page was loading.

* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

then click retry, it will reload again. It's intermittent. It's not my internet connection because, I'm getting to other sites without any problems. I switched to a different ISP and the "Connection was Reset" problem disappeared. :confused:

Aviatrix Aug 25, 2010 12:51 am


Originally Posted by imm2b (Post 14541898)
then click retry, it will reload again. It's intermittent. It's not my internet connection because, I'm getting to other sites without any problems. I switched to a different ISP and the "Connection was Reset" problem disappeared. :confused:

This means that there were routeing problems between your ISP's server and Flyertalk's server. Think of it like a traffic jam. The connection from the other ISP was taking a different route which had no traffic jams.

Aviatrix Aug 25, 2010 12:55 am


Originally Posted by IB-Dick (Post 14540254)
We're working on a new implementation of FB Connect that will alleviate these problems. If you aren't using facebook connect, you can disable all FB calls by disabling FB connect in MyFlyerTalk.

Thanks for the reply. Next question - HOW do I disable Facebook Connect? Clicking on the Facebook Connect buttontakes me to a Facebook log-in place. Right-clicking gives me the usual "View image", "Copy image" etc options. And I can't find anything in my setting either.

lo2e Aug 25, 2010 5:28 am


Originally Posted by Aviatrix (Post 14542131)
Next question - HOW do I disable Facebook Connect?

MyFlyertalk -> Edit Options (on left side) -> Check "Hide Facebook Connect" (last option before the submit button)

Aviatrix Aug 25, 2010 3:48 pm

All sorted!
 
Thanks! I am no longer being plagued by a slow-loading Facebook link.

DeafFlyer Aug 28, 2010 8:08 am

I followed this thread and hit the hide facebook option, but I'm still getting the "connection was reset" page nearly every time I click on a thread. (including this thread) This does not happen on any other site. Started doing this a few days ago. Please fix whatever you did FT. Thanks.

DeafFlyer Aug 28, 2010 8:10 am


Originally Posted by Aviatrix (Post 14542126)
This means that there were routeing problems between your ISP's server and Flyertalk's server. Think of it like a traffic jam. The connection from the other ISP was taking a different route which had no traffic jams.

Okay. Then Why is it that no other site has this problem?

Aviatrix Aug 28, 2010 11:20 pm


Originally Posted by DeafFlyer (Post 14561722)
Okay. Then Why is it that no other site has this problem?

It's not "no other site", it's "none of the other sites you have tried". If there is a traffic jam at a certain point it will affect traffic that goes past that point but not traffic that doesn't go past that point.

If you have problems getting to a site, and you want to know exactly which server along the route is causing the problem, try to traceroute to the site.

DeafFlyer Aug 29, 2010 3:18 pm


Originally Posted by Aviatrix (Post 14564988)
It's not "no other site", it's "none of the other sites you have tried". If there is a traffic jam at a certain point it will affect traffic that goes past that point but not traffic that doesn't go past that point.

If you have problems getting to a site, and you want to know exactly which server along the route is causing the problem, try to traceroute to the site.

Well, FT is the only site that this just started happening to, that I have seen yet, and I have been to hundreds of sites since it started.

imm2b Aug 29, 2010 3:46 pm


Originally Posted by DeafFlyer (Post 14567700)
Well, FT is the only site that this just started happening to, that I have seen yet, and I have been to hundreds of sites since it started.

DeafFlyer, take a look at this thread. It's a known issue, which I don't think has been resolved yet. I've posted my question there, but so far, no response from the FT admin.

BTW, who's your ISP? In my case, I have problems with Comcast, but AT&T and Verizon are fine.

DeafFlyer Aug 30, 2010 6:05 am


Originally Posted by imm2b (Post 14567802)
DeafFlyer, take a look at this thread. It's a known issue, which I don't think has been resolved yet. I've posted my question there, but so far, no response from the FT admin.

BTW, who's your ISP? In my case, I have problems with Comcast, but AT&T and Verizon are fine.

It works slightly better now, but still happens about once every three threads I click on.

I use RCN for internet.

DeafFlyer Sep 2, 2010 5:42 am

Still happening.

DeafFlyer Sep 4, 2010 5:57 pm


Originally Posted by DeafFlyer (Post 14589754)
Still happening.

Just wanted to update whoever, that today FT finally works it should. I didn't change anything. It just quit doing what it was doing.

IBsteph Sep 7, 2010 5:36 pm

Thanks for reporting that it now works.

imm2b Sep 7, 2010 9:08 pm


Originally Posted by IBsteph (Post 14618099)
Thanks for reporting that it now works.

It was working for me a couple days ago, but as of this morning 9/7. It's not working again.

DeafFlyer Sep 13, 2010 2:25 pm


Originally Posted by IBsteph (Post 14618099)
Thanks for reporting that it now works.

You're welcome, but it is doing it again.'

Enjoralas Sep 13, 2010 11:38 pm


Originally Posted by DeafFlyer (Post 14650933)
You're welcome, but it is doing it again.'

Same happens to me. Happens almost every time I click on a thread, or a forum category, or anything. It does not appear to happen on non-forum pages on flyertalk.com. Loads the thread for a split second, then gives "The page was reset." Sometimes takes a refresh, sometimes 2, sometimes 5. Interestingly, I am also on RCN though in a different geographical area (SE PA.) It happens in both Firefox and IE8, and happens whether or not I am logged in. It does not appear to happen if I utilize a proxy service, though of course loading is very slow. I have not seen this behavior on any other website, including 5-6 other forums I read. An extended ping test indicates only 7 lost packets in 1000, effectively 0%. Repeated tracert tests had no missed hops and no hops with gratuitously long delay.

DeafFlyer Sep 24, 2010 8:31 am

Still having trouble with Firefox, but when I use Google Chrome it works fine. Perhaps it is the plugins in Firefox or something like that.

Tax Dude Sep 26, 2010 9:59 am

Yup, I'm getting this behaviour too: Using Firefox, "connection was reset".

I've turned off the facebook thing, but it doesn't make a difference. I've been experiencing this behaviour on and off for over a month now. I've got 2 different ISPs at home here in Canada and I've seen it while traveling in the US too going through the hotel's ISP. I've also only noticed it with Flyertalk.

Right now, pages seems to load fine then die when displaying googleleads.g.doubleclick.net/.... IE and Chrome are much better, but I've still had the odd error.


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