Does TAP just not answer the phone anymore?
 

I have tried calling customer service to reschedule my upcoming cancelled flight at 8002217370 and always just get the busy tone. Their website provides me only the option to cancel all flights and get a voucher; the website also doesn't even tell me when the voucher expires.

Try contacting them from facebook, try calling them through skype, try calling the PT number.

Got a response calling 8009037914, which is only open during 08:00-00:00 Portuguese time. Color me impressed, they offered to let me keep my 700 EUR DUB-SFO J ticket active and rebook the same route any date up to August 2022 or request a refund.

You will be less impressed if you choose a refund and never get your money, like it seems a lot of their customers.

trying to reach them for a week now, no luck, tried more phone numbers across EU, this is dream

Well, I've reached them, but spoken to 3 people so far and each has transferred me to someone else. Going on 1 hour and 10 minutes so far...trying to change a fligt in August to extend my stopover in Lisbon by 24 hours. May take 24 hours on hold to get to someone!

Try to call during the morning period, when Brazil is still asleep. They're supposedly less busy at that time.

Thank you! I will give that a try tomorrow morning.

success (sort of)
 

My experience was similar to that of 1353513636.
I tried calling from North America # times, only to get a busy signal each time. Today, I managed to get a live agent.
My issue got resolved. Misconnect in LIS as a result of a cancelled flight. Here is the thing..........to do so, I spent 1.5 hours on the phone - most of it on hold!
Seems that TAP Customer Service is poorly staffed.
I don't know about the FB strategy? Here is what I know does not work...........I tried emailing them # times. Either they did not reply - or - the reply was non responsive.
Lessons learned..........keep trying?

I've been waiting over six months for a refund on flights that THEY cancelled. Good effing luck.

I've called them at 8am EST and usually it's only about 20-30 min on hold before I can get in contact with a person, but from there it usually goes smoothly!

Good luck is right! I have been waiting for 9 months! Great way to ensure that no ever flies with TAP!