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AI Ticket, AI Codeshare on LX metal

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Old Feb 9, 2020, 8:39 pm
  #1  
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Join Date: May 2016
Location: YYZ
Programs: AC Altitude E35K
Posts: 27
AI Ticket, AI Codeshare on LX metal

Is it unusual for AI to not provide me with an LX PNR that LX can see? I have an AI ticket that includes 3 AI legs and one AI codeshare operated by LX.

AI is either saying LX needs provide the LX PNR or that LX’s PNR is the same as AI’s, even though the number of characters is different.

LX is saying that they can see the ticket using the e-ticket number, but not the reservation and that AI needs to provide the PNR for LX.

I’m getting concerned about whether I am actually booked on this flight. Any way to verify I am good aside from taking AI’s word?
therightway86 is offline  
Old Feb 10, 2020, 1:07 am
  #2  
 
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
Go to the Swiss.com website, enter your ticket number and name under "manage my bookings". The LX booking reference will show.
airoli is offline  
Old Feb 10, 2020, 5:12 am
  #3  
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Join Date: May 2016
Location: YYZ
Programs: AC Altitude E35K
Posts: 27
I did that and it has consistently been saying "Unfortunately, we cannot identify you. Please correct your data or get in touch with our service center."
therightway86 is offline  


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