Westin Palace Madrid, Spain [Master Thread]
I try to travel as inexpensively as possible but when arriving in a new city, potentially exhausted, crabby and easily confused, paying a bit extra for a regulated taxi from the airport is money well spent. I can enjoy mastering the subway system later in the visit and even use it to get back to the airport once I have my bearings there. The price of the taxi is a flat 30 euros (total for both of them) so having to get two metro tickets does not provide that much savings.
If they are fortunate enough in money or points to be able to stay at the Westin Palace I'd say don't scrimp on this, let the arrival to this lovely hotel is be as seamless as possible. My 2 centavos.
I hope their trip is great, Madrid is wonderful.
The Westin Palace, Madrid
Plaza de las Cortes, 7 Madrid, ES 28014
Mini Pictorial Review of Westin Palace, Madrid (8 Photos)
The Westin Palace, Madrid
Overall
A quick review with some pictures of this very nice hotel. Spent a weekend here this month with two other FTers that we used as a base to explore Madrid. One FTer had higher status than I did (I’m a mere gold through Amex) and did receive a better upgrade with more space in the room and a nicer view (IIRC they looked out over the main entrance rather than across a road to another building like I did) which is only right as we had both booked entry level rooms.
I very much liked that you could use the stairs to get between levels and that they weren’t a hidden away fire exit style setup, so that it was easy to get between levels of the hotel (without luggage of course.
would consider returning and liked the hotel, the breakfast was the memorable item here not only due to the very nice domed sun lit seating area but also the quality and variety of food and drink, although every staff member was very friendly and helpful when we did interact.
Hope the review and pictures help others trying to decide where to stay in this city
Pictures:
King Bed:
Check In
I had used points and cash for one night and cash for the second night and at check in the friendly clerk (excellent service it has to be said) was happy to connect the two nights and provide a key card that would work throughout and including a late check out on the day of departure which was extended to 16:00 ^^ (A very welcome benefit and useful on this trip due to late departure flight timings
Dining
Breakfast was not included but offered at a discount at check in so I took that and would recommend t as the restaurant is the main attraction of this hotel if I’m honest besides location. The breakfast selection was very good with plenty of choice in all food group areas and included some lovely sweeter breads and outstanding hand made cappuccinos with the milk done just right (froth and creaminess). ^ Although busy, it was never really crowded (in Feb!) and service was good. I did notice that Spanish speakers did tend to get placed in the middle of the lovely stained glass cupola area with other nationals (non Spanish speaking) placed more on the outside but I am sure we could have asked to be moved if we were really concerned
We had drinks in the bar each evening (3 separate days) and I have to say, it was the only let down o the hotel. Very poor service and always having to get the attention of staff for any orders or replenishments. This was partly due to them also (seemingly) serving the restaurant drinks as well and I do not blame the staff as they were always extremely busy but it is no excuse for the hotel to not have more staff for serving in general. The drinks were good quality and doses and the nibbles we had also excellent if you were willing to wait for them.
The concierge recommended a tapas restaurant nearby to us for one evening and it turned out to be excellent with great food and an outstanding wine list which we had a new experience watching a bottle of 1980 wine being opened for us (by cutting the neck of the bottle off so the cork wouldn’t break up, etc…very interesting for this alone!)
Room
The bed was very nice and I had a great sleep but had to have the air conditioning on as the duvet and sheets are very thick so very warm and there was no way I could have slept without air con on…or without taking half the bed apart!
I liked that the bathroom had two sinks and plenty of space to put your items, together with a small separate loo area at the end of the bathroom (also a bidet for those that use one).
The bathtub was larger than a standard size and although not very deep it would have been good for those looking to take a bath. (not all places can one say that!)
Location
Very centrally located in the city and within relatively easy walking distance to all the major sites.
Wetook a taxi both ways to the airport and it was a fixed rate of 30 Euros which was reasonable in our estimation with clean taxis and reasonable driving.
It was possible to walk to all the sites (a good walk though) that are recommended on visitor websites and not a problem to get to the palace (the real one :) ) and back again in a leisurely day. We also visited the Prado museum but hadn’t quite understood that it is only free at certain times of the day (late evening) so ended up paying anyway on a Sunday.
If they are fortunate enough in money or points to be able to stay at the Westin Palace I'd say don't scrimp on this, let the arrival to this lovely hotel is be as seamless as possible. My 2 centavos.
I hope their trip is great, Madrid is wonderful.
This issues was, I supplied the points for the hotel and their flights. They did not have a lot of centavos for the rest of the vacation.
The Principal or the Westin Palace??
They are both the same amount of points. Is one more convenient to the airport? Other thoughts.
Thanks!
Locations are similar so not much advantage to either one there.
Other than that The Principal looks nice so could be worth a try, but the Westin is much nicer than your average Westin as well, so it definitely wouldn't be a bad choice.
Locations are similar so not much advantage to either one there.
Other than that The Principal looks nice so could be worth a try, but the Westin is much nicer than your average Westin as well, so it definitely wouldn't be a bad choice.
The photos of the Westin Palace look spectacular. They both look pretty nice though. We just want to go into the city...have dinner & fly out in the morning. Looks like I can't go wrong with either unless someone comes on here and tells me differently.
Sidenote: Spectacular platinum treatment at the Westin - love how the same staff stay here year after year, and really responds to one's need. We inquired about a suite facing one of the quiet streets in the back - and got it during the busy Easter period!
Sidenote: Spectacular platinum treatment at the Westin - love how the same staff stay here year after year, and really responds to one's need. We inquired about a suite facing one of the quiet streets in the back - and got it during the busy Easter period!
Thx
Sidenote: Spectacular platinum treatment at the Westin - love how the same staff stay here year after year, and really responds to one's need. We inquired about a suite facing one of the quiet streets in the back - and got it during the busy Easter period!
That's surprising to me. I've spent more time in the Westin Palace than I ever want to again (a short term project turned long term probably at least 100 nights spread out over a year). I found my treatment as a platinum so inconsistent. Sometimes I'd get a buy one get one free drink coupon at the bar (which is incredibly overpriced) because I was platinum, the others I wouldn't. So many of the room upgrades were to crappy rooms. Only once did I ever get a room with a view. My colleagues all received the same mediocre treatment.
Be warned that those photos of the westin palace are *heavily* modified and don't really reflect reality. Rooms are very "old". Never stayed at the Principal, but it looks much more modern.
Be warned that those photos of the westin palace are *heavily* modified and don't really reflect reality. Rooms are very "old". Never stayed at the Principal, but it looks much more modern.
I would stay at the Westin in a heartbeat where the GM MR. Garcia is super friendly and accommodating. He even gave me a hand written xmas card and a small xmas gift on my last stay. Really nice guy he is. Plus got upgraded on a five day stay too!
Anyone done both and got any suggestions?
Thanks!
Anyone done both and got any suggestions?
Thanks!