Sabai

I've used this feature a couple of times recently and found it to be a nice convenience; YMMV.

marlee1421

I find your24 to be very valuable. Recent red eye to Europe. Your24 granted almost immediately for a 9 AM check in. Had this happen many times and is great to be able to get into room after an overnight flight. Overall, many are granted, only resorts seem to deny a guarantee, but even then on check in, it is noted on record and usually granted even though not guaranteed.

Canada101

I definitely think Your24 is valuable. I've used it on several occasions when I've needed a room due to an early flight arrival and 90% of the time, it works.

I frankly find way more value using Your24 than the 10 SNAs which are basically useless.

bhrubin

I've had far more Your24 requests approved than denied. Most of the times it was denied, the hotel turned out to be sold out.

Keyser

same here....although, i have come across a few occasions where it has been denied even though the hotel had plenty of availability....

either way, i consider this to be one of the best benefits of the program....

George K

I wanted to add my positive experience to this, having only used it a handful of times.

At worst, this can be a good nice-to-have. At best, it can be an invaluable perk. I've had a flight arriving at BKK at 6am and knew that I'd be at the St Regis Bangkok around 8am. Your24 allowed for my room to be ready then *and* for a late checkout at 4 the following day - something that for all intents and purposes would classify as a stay-and-a-half!

Yes, there can be some back and forth with the hotel in the run-up to confirming the benefit. I have also had the same excuses thrown at me as those mentioned earlier, but I think it's important to keep asking up until the very end (as sometimes they will suddenly and miraculously be able to honor your request due to last-minute cancellations).

I admit, I hate arguing with hoteliers as to what constitutes as a benefit and what that actually entails. But the bottom line is that Your24 is a excellent perk, definitely worth pursuing!

GUWonder

I used to think the Y24 benefit was awesome -- and I still like it is awesome given the geographic footprint of hotels where the benefit is applicable. But then I encountered Nordic Choice hotels where I get a very early check-in based on availability and have guarantee 6pm late checkout as a Platinum.

bhrubin

The Nordic Choice Platinum 6 pm late checkout is a very nice perk, indeed. But the Nordic Choice portfolio isn't remotely as high end or luxury as that of Starwood, nor does its 190 hotels come close to the 1400 or so Starwood hotels where one can enjoy such benefit. There is no high end/luxury portfolio remotely as generous with its elites as much as Starwood is. Not even Hyatt can approach the benefits generosity nor luxury portfolio size.

GUWonder

Your24 applies to like one hotel in all of the Nordic countries, while it's better benefit sibling (of early check-in+6pm checkout) applies at 150+ hotels in the same region? For a market where higher labor costs and lower staffing levels per guest have consequences in how affordable such a benefit is, it's rather interesting to see Nordic Choice hotels being able to outdo Starwood in this area.

yvr76

Given my own track record, I'd much rather have a guaranteed early check-in privilege and late checkout in lieu of Your24. i.e. 11am check-in and 4pm check-out.

damon88

Looking back over my history I've had about 80% approved. Twice though when I arrived at the hotel even though I had an approved request the room was not ready.

So far I have always requested an early check in but the one I want in August would be 6 pm to 6 pm.

Thanks for the info that I can try again one more time. In the future I think I will save my requests until closer to my reservation. Upon reflection, I understand that hotels might have a difficult time approving way in advance.

EuropeanPete

I was optimistic that limiting Your24 to Ambassador guests might help ensure better responsiveness in a programme which I'd always had responses on and which were usually positive unless a hotel was genuinely sold out. Sadly, it looks like the opposite has happened. By eliminating the online Your24 submission Marriott has fundamentally broken Your24 in Starwood hotels and appears to have made no effort to deploy to Marriott hotels. I use Your24 requests in quite a high proportion of my Starriott stays and have just registered a complaint with my Ambassador as it's clear this theoretical programme benefit is usually not actually available as applied.

The process used to be you made a request online. You got a response within 48 hours.

After fighting with a number of hotels who either ignore my Ambassador's emails, always say no even when they're empty or who say early check-in is based on availability I had the following experience with the usually excellent Great Northern Hotel in London:

• I email my Ambassador to request Your24
• The Ambassador emails me to acknowledge request and emails the the hotel with the request
• Hotel emails me back directly to say that early check-in is subject to availability
• I fwd email to Ambassador asking for help
• Ambassador emails the property again
• The property emails me asking for when my check-in time is as part of their usual welcome
• I email my Ambassador to ask him if it means they haven't got my Your24 request
• Ambassador replies that they're on it and that it's just an automated email
• At around this point we later learnt that the Your24 request was somehow closed with no notification
• I email my Ambassador just before the weekend to chase up the request, but think he might have been away
• I arrive at the property who (surprise) did not receive a Your24 or any early check-in request. The receptionist had been told that Your24 has been discontinued
• I was a bit worried this would happen, so to ensure that I wouldn't have any problems I booked a room around midnight the night before to ensure a room was free. Sadly this was before the nighttime "sweep" and so I was registered as a no-show and my room deleted
• Luckily the GNH are great and they were able to take a room which had been pre-assigned to someone else and give it to me instead so I was able to have 30min sleep and get a shower before work, but logic fails me as to why Marriott might think that this is better than the way things used to be

margarita girl

Wow, that's disappointing. OTOH, that was the only benefit that I thought I would miss since I won't qualify for Ambassador level anymore. Guess there's nothing to miss!