Dec 19, 2016, 5:58 am
FAQ: Earning points for multiple rooms [Master Thread]
Oct 26, 2017, 2:25 pm
#451
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Different check-in dates
I'm booking 2 award rooms (my account) for a 1-night stay with the in-laws (a Sheraton in Argentina). They're checking in 1 day prior to me.
Should I book:
A 2-night stay for their room + a 1-night stay for my room (and include one of their names as a second guest)
or
A 1 night stay for the night when I'm not there + a 1 night stay for both rooms?
Will they have any issues at check in? And how many nights' credit should I expect to receive?
Should I book:
A 2-night stay for their room + a 1-night stay for my room (and include one of their names as a second guest)
or
A 1 night stay for the night when I'm not there + a 1 night stay for both rooms?
Will they have any issues at check in? And how many nights' credit should I expect to receive?
Oct 27, 2017, 1:20 am
#452
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I'm booking 2 award rooms (my account) for a 1-night stay with the in-laws (a Sheraton in Argentina). They're checking in 1 day prior to me.
Should I book:
A 2-night stay for their room + a 1-night stay for my room (and include one of their names as a second guest)
or
A 1 night stay for the night when I'm not there + a 1 night stay for both rooms?
Will they have any issues at check in? And how many nights' credit should I expect to receive?
Should I book:
A 2-night stay for their room + a 1-night stay for my room (and include one of their names as a second guest)
or
A 1 night stay for the night when I'm not there + a 1 night stay for both rooms?
Will they have any issues at check in? And how many nights' credit should I expect to receive?
For award reservation, you can add the actual guests' names in the note of the reservation. There should be no issue for them to check in.
You would receive two nights credit as you only stay one night with your guests.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 27, 2017, 3:02 am
#453
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Can I say that I love this benefit as it is very fair IMO. I'm hoping to push to 75 nights this year.
Oct 27, 2017, 7:12 pm
#454
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Just completed a two-room stay under two confirmation codes [one was mine, the other for a friend who joined later] and currently in the middle of a similar two-room stay. I got double stay/night credits for the previous stay but only points from one room, with the other appearing as “+0 SPG Award Stay” despite booking a best available rate for that room.
Will have to see what happens in two days when the credits from this stay post, but any input? Is this standard/do I receive points from the room I stay in only?
Thanks, guys.
khabah
Will have to see what happens in two days when the credits from this stay post, but any input? Is this standard/do I receive points from the room I stay in only?
Thanks, guys.
khabah
Oct 27, 2017, 11:52 pm
#455
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Just completed a two-room stay under two confirmation codes [one was mine, the other for a friend who joined later] and currently in the middle of a similar two-room stay. I got double stay/night credits for the previous stay but only points from one room, with the other appearing as “+0 SPG Award Stay” despite booking a best available rate for that room.
Will have to see what happens in two days when the credits from this stay post, but any input? Is this standard/do I receive points from the room I stay in only?
Thanks, guys.
khabah
Will have to see what happens in two days when the credits from this stay post, but any input? Is this standard/do I receive points from the room I stay in only?
Thanks, guys.
khabah
You can send a copy of your hotel folio to [email protected] so that the team can review and rectify the stay credit if it was not posted correctly.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 28, 2017, 2:57 am
#456
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Hi khabah,
You can send a copy of your hotel folio to [email protected] so that the team can review and rectify the stay credit if it was not posted correctly.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
You can send a copy of your hotel folio to [email protected] so that the team can review and rectify the stay credit if it was not posted correctly.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks for the note. Just checked my account and an adjustment has been made where there are now two separate entries for stays and requisite elite bonuses, but 537 points have gone missing. 500 of those are Make A Green Choice points from my room which had previously posted; the other 37 were Uber bonus points from using Uber during my stay.
How curious. Will wait a few hours to see if the MAGC/Uber bonus points post otherwise an e-mail to the Research department might be in order.
khabah