Aug 6, 2017, 4:29 am
Discussion: Plats at 75 nights/year = 4 points per $ and Your24 check-in time
Feb 11, 2014, 9:51 pm
#316
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Yes. Let us know if you are still not able to submit your request using the workaround method Christina has posted.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[edit] Ok, nm... I see it is post #290 apparently. :-)
Last edited by JonathanIT; Feb 11, 2014 at 9:53 pm Reason: corrected myself
Feb 17, 2014, 3:59 pm
#317
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Here's a strange one. I just requested a Your24 benefit for the Sheraton Deira in Dubai for 3 am check-in to 11:30 pm check-out (since UA always has these middle East flights arriving/departing in the wee hours of the morning). It was denied. I called Platinum Concierge and was told it was denied because this hotel only accepts Your24 for check-ins between 9 am and 4 pm. Really? Obviously, they haven't grasped the Your24 concept.
Feb 18, 2014, 5:48 am
#318
Join Date: Dec 2009
Location: Chicago
Programs: SPG Plat (life gold);UA 1K; IC Plat Amb
Posts: 55
That hotel is a mess anyway, stay anywhere else in Dubai. Seriously.
Feb 23, 2014, 4:32 pm
#319
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,023
The Your24 website is broken. I tried to use it yesterday and there is nowhere to enter the confirmation number or last name and these are mandatory fields. I clicked on the Feedback link and reported it, but it's still broken. Can one of the Lurkers report this please? TIA
I do appreciate the workaround - at least it worked.
Feb 26, 2014, 9:08 am
#320
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
Your24 - anyone actually able to use this?
So I finally tried using that Your 24 benefit - is anyone actually using it?
The first time I tried using the form, maybe 6 weeks ago, I couldn't enter a reservation number or anything else. I calls *wood and was told I would have to click on language and select English - I thought it was set to English (certainly had English words on the page) - but indeed, that now allowed me to enter all the information - but when I try to submit it - the reservation number is missing -then I get an e-mail that they could not find a reservation with that date.
Tried again with *wood on the phone, this time I got an email saying I can't use Your24 because I have two rooms (they are separate reservations - I only want early check-in for one)
So - now I am wondering if there is anyone actually using this benefit, and if so, does one have to belong to a secret society to make it work?
The first time I tried using the form, maybe 6 weeks ago, I couldn't enter a reservation number or anything else. I calls *wood and was told I would have to click on language and select English - I thought it was set to English (certainly had English words on the page) - but indeed, that now allowed me to enter all the information - but when I try to submit it - the reservation number is missing -then I get an e-mail that they could not find a reservation with that date.
Tried again with *wood on the phone, this time I got an email saying I can't use Your24 because I have two rooms (they are separate reservations - I only want early check-in for one)
So - now I am wondering if there is anyone actually using this benefit, and if so, does one have to belong to a secret society to make it work?
Feb 26, 2014, 9:16 am
#321
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,851
Yeah, the online form has been messed up on an off for the last couple months. I have my ambassador request it and it has worked fine for me.
Feb 26, 2014, 9:31 am
#322
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,012
I checked in at the ITC Gardenia in Bengaluru a few months ago at 10am, and combined it with a 4pm PLT late checkout to save a full day of room charges.
That's the only time I've tried to use it. I filed the on-line form, and it was "in process", just before getting an Ambassador, who then told it it had been approved. So I don't know if being in the secret society was needed or not.
That's the only time I've tried to use it. I filed the on-line form, and it was "in process", just before getting an Ambassador, who then told it it had been approved. So I don't know if being in the secret society was needed or not.
Feb 26, 2014, 9:42 am
#323
Join Date: Mar 2007
Posts: 3,990
It's worked fine for me. Haven't tried it in 2014. Lurkers posted a workaround for the technical glitch on the main Y24 thread.
Cheers,
Cheers,
Feb 26, 2014, 10:48 am
#324
Join Date: Apr 2002
Location: KLM GD, DL PM, AA LT Plt, Hyatt Diamond, SPG LT Plat, Marriott LT Plat, Hilton Diamond, Fairmont Platinum, Interconti Amb/PC Spire, etc.
Posts: 593
Worked ~25% of the time for me. Most times the request is simply ignored, a few times declined, and thankfully a few times I was granted very late check-in and check-out in Europe and the ME
Feb 26, 2014, 12:09 pm
#325
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
So Far...So Good
I've used it 3 times this year and while it's been longer than 48 hours getting back to me, they all eventually did and all 3 have been granted.
Two submitted and approved around 4 months in advance of stay and one was about a month in advance of stay.
Have checked in on only one of them so far, and all was perfect at check-in.
Have two more stays to go...one next week and one in April.
I used the buggy web form (after using the English language workaround) to submit them all.
Great benefit. As long as it works, of course.
Two submitted and approved around 4 months in advance of stay and one was about a month in advance of stay.
Have checked in on only one of them so far, and all was perfect at check-in.
Have two more stays to go...one next week and one in April.
I used the buggy web form (after using the English language workaround) to submit them all.
Great benefit. As long as it works, of course.
Feb 26, 2014, 3:04 pm
#326
Join Date: Feb 2011
Location: SAN
Programs: UA Premier Gold, SPG Platinum, Hyatt Platinum, PC Platinum
Posts: 95
after you go into the form, you have to go to the top right and select English again.. I found out about this after talking to online support..
Feb 26, 2014, 6:38 pm
#327
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Definitely over half of the time for me. Still a bit frustrating when I just get the "high occupancy" denial though.
Feb 26, 2014, 6:54 pm
#328
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,023
I've used it ~3x and was approved each time. Once I forgot to put it in before 48 hrs and that didn't go through. Wish it were 24 - although I'll have to do a better job next time of remembering. It's a great benefit.
Feb 27, 2014, 12:17 am
#329
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
I had my Ambassador apply a month before arrival and was successful in getting an 8:30 AM check-in this week at the Westin Sydney.
Feb 27, 2014, 2:36 am
#330
Join Date: Apr 2007
Programs: DL PM, UA 1K, Bonvoy Platinum elite Lifetime Gold, Hertz President's Circle
Posts: 127
Discussion: Plats at 75 nights/year = 4 points per $ and Your24 check-in time
I have my ambassador do it and It works about 50% of the time. Occasionally they need to downgrade me from my upgrade if the suite is not available for early check in.