SPG: Congrats! You (DO NOT) have a FRN! :(
The other day I received an email informing me that I "currently have 1 Free Resort Night Awards available to redeem."
All excited (thinking I must have miscounted), I jump to the phone to book it for a weekend getaway to Whistler; only to be told by the agent that I was one of 2,003 SPG customers to be wrongly told they have a FRN to redeem. In fact, I do NOT have a said night. So, I was transferred to a supervisor (with whom I'm on hold now), but am basically being told that they made the mistake, acknowledge it, but are making no good of the "false" offer and are not offering compensation. Am I crazy to think they should offer it since they're the ones that made the mistake? Or at the very least, offer some form of compensation?? What should I do?? |
Originally Posted by ariyo15
(Post 16488419)
Am I crazy to think they should offer it since they're the ones that made the mistake? Or at the very least, offer some form of compensation?
Originally Posted by ariyo15
(Post 16488419)
What should I do?
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Unfortunately, there is no Emoticon to adequately express my feeling for this thread
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Originally Posted by mahasamatman
(Post 16488436)
In my opinion, yes on both counts.
Wait until you legitimately earn your FRN? I guess OP is also the type who thinks they should get to keep the money if a bank error happens in their favor. |
Originally Posted by 3544quebec
(Post 16488461)
Unfortunately, there is no Emoticon to adequately express my feeling for this thread
Guess I got my answer loud and clear here. Thanks! |
Originally Posted by payam81
(Post 16488473)
Well said!
I guess OP is also the type who thinks they should get to keep the money if a bank error happens in their favor. And no, I would not be the type to think that. LOL. Guess once I started the thread there's no going back now. Alright everyone, it's poop on the OP time now.....!!! (Not too bad though, please). |
Originally Posted by ariyo15
(Post 16488476)
Hahah, I understand. Oh well... at least I've earned a few already and will be earning (at least) one more before the promo's up.
Guess I got my answer loud and clear here. Thanks! |
Originally Posted by ariyo15
(Post 16488490)
Guess once I started the thread there's no going back now. Alright everyone, it's poop on the OP time now.....!!! (Not too bad though, please).
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Originally Posted by payam81
(Post 16488473)
Well said!
I guess OP is also the type who thinks they should get to keep the money if a bank error happens in their favor. |
Originally Posted by neospartan
(Post 16488547)
That just happens to be one of the cards in Monopoly. I wonder if anyone ever decides not to take the money...
I think actually most people would refuse the overpayment face to face. In a faceless bank statement, maybe not so much |
Originally Posted by ariyo15
(Post 16488419)
The other day I received an email informing me that I "currently have 1 Free Resort Night Awards available to redeem."
All excited (thinking I must have miscounted), I jump to the phone to book it for a weekend getaway to Whistler; only to be told by the agent that I was one of 2,003 SPG customers to be wrongly told they have a FRN to redeem. In fact, I do NOT have a said night. |
I also got an incorrect email yesterday. Mine said "You're just one night away from a FRN!" when really I had already completed the third stay four days prior and earned the FRN the day before. I just overlooked the email as another one of their pointless emails like the six "Register for the promotion!" reminders when I have already registered 5 weeks ago.
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Originally Posted by ariyo15
(Post 16488419)
and are not offering compensation.
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Originally Posted by sent
(Post 16488854)
I also got an incorrect email yesterday. Mine said "You're just one night away from a FRN!" when really I had already completed the third stay four days prior and earned the FRN the day before. I just overlooked the email as another one of their pointless emails like the six "Register for the promotion!" reminders when I have already registered 5 weeks ago.
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This is not acceptable
I disagree with a number of the other posts on this chain.
The OP spent time trying to make a reservation based on the false information, and changed his planning and expectations, for which he should be compensated. Frankly, the main thing a rewards program does is to provide marketing and program participation messages to their members. Loyalty to and participation in a program is dependent upon honest and accurate communications. If SPG or any other rewards program wants to make sure it members continue to make choices that benefit it financially, it needs to compensate them for significant mistakes and miscommunication that cost time and money. |
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