ANA Tool - Broken
 

Presume this is the place to post...

If you are using the ANA tool to check award seats, be aware it's not working properly and is showing award seats where there are none available.

At first, I checked SYD-SIN SQ, and it showed Y/J/F-R available (request) on all flights. I briefly thought SQ may have lifted their embargo on J/F 380/77W flights...

However, checking SYD-BKK on TG also shows F/J/Y available, and there is in fact no F on this route.

Heck, even SIN-LHR a few weeks from now is showing seats in all classes.

So... be warned it's broken for the minute. And it's not just StarNet at play.

Anyone know how long it's been doing this for??

This may be better for the *A Forum or the NH Forum.


It is probably just a bug. It is nothing compared to what UA.com gets.

Are you sure it's not just the triangles which mean that the flight has to be requested?

Yeah, probably better in *A. But I know a heck of a lot of UA users use the tool and probably don't look at *A forum. So that's why I posted here. Happy for the mods to move over there if appropriate

That's exactly correct

But it used to show YES/NO, whereas it now says YES (maybe) for everything

Well to be clear, it's not showing availability that isn't there, it's just not showing availability altogether. That happens once in a while. Log out and sometimes it'll be back to normal.

I also got triangles when I logged on.
It doesn't mean that the tool is broken; it means that the tool has temporarily lost connection to starnet.

Yeah, you're correct. I've not seen it do that before. I will keep an eye over the next few days and hopefully it'll come back.

Yup that is what I got as well. As lucky said above, it's really just not showing anything, as opposed to showing everything which I originally implied.

Triangle doesn't mean "Yes (maybe)". It means that the tool doesn't have access to the data. Once the connection to starnet is restored, it will show the usual "O" (available), "X" (no availability) and "-" (class not offered)

Does this mean Starnet blocking is lifted?:p

Please follow in our Star Alliance forum. Ocn Vw 1K, Moderator, United forum.

Pls see http://www.flyertalk.com/forum/star-...ist-award.html & http://www.flyertalk.com/forum/bmi-d...l#post11409281

it isn't working properly as I am checking seats everyday for one of my sectors :S

Just checked again and it is not working....

Still down.

Still down.

Last time this happened the ANA tool was not displaying OZ availability for 10 days.

KVS is having the same problem. The problem is on the starnet side, not ANA.

Access to the StarNet system continues to be intermittent throughout this morning/afternoon EST, but is was up as of a few seconds ago:

[KVS Availability Tool 3.3.4/Platinum - SNT: Awards/StarAlliance/JP-ANA]

i see this when i keep checking diff dates for the same routing continously.

It is working again for me now.

Then checked further into the future and now it doesn't work. Seems like it is in the process of being fixed.

This has been driving me NUTS!!!

Some people have nervous tics, I check award inventory.

I'm right there with you...

Some people have Tourettes syndrome. I have Travelerettes.

Still down.

What's the alternative? AC ? LH junior ?
Edit: that's www.jetfriends.com but takes a week to get a PIN. And guess what, it's down too.

There are several messages about disruptions due to system maintenance on ANA's Japanese language website this weekend ranging from 15 mins to 1.5 hrs, but the last scheduled maintenance period should have finished several hours ago.

What exactly is this website?

Sign up your child or your dog for jetfriends.com, Lufthansa's kids club, and you can check award availability for LH, OS and the elusive LX, not sure about *A. See this thread

LOL! :D :D

Where do you think that the KVS is getting the data from?

Was up for 15mins a moment ago, just went down again

Exactly...
KVS's Star Availability function just screen scrapes from ANA. That's why you have to enter an ANA account number/password in KVS in order for that function.

still down when I checked just now

Now is the time to become good friends with your local UA agent. Actually even knowing the possible routings (but not availability) was very helpful when booking an intra-europe award. The nonstop flights I wanted ex-LHR were full, so I routed via FRA and ZRH :)

The UA Japan Voice Response line is also great for Star Alliance award availability.

Awards on the ANA own metal show up normally, so the problem must be with the Starnet access, not with the tool itself.

Still down. So when Starnet is down are *A members not able to make bookings?

working currently

I don't know if this is a case of StarNet being down or the ANA website connection to StarNet being down. In addition, airlines could always put in a request for a seat.

We know how this works in U's case, however. Putting a sell request through bypassing the UA's version Starnet.

I've been getting valid results on ANA (for LH flights at least) today.

Seems to be working for most of the searches ^

Only one I can't get to work is

AKL Auckland Int'l NZ [NZAA]
NAN Nadi Int'l FJ [NFFN]


Carrier Flight From Depart To Arrive A/C Availability
--------- ------ ---- --------- ---- --------- ---- ---- -------------
NZ 56 AKL 10:00 Nand 12:05 320 FS@ CS@ YS@