Tap
 

As a regular flier with Star Alliance airlines (BD*G) I was disappointed with my experience checking in with TAP at Heathrow. The queue for the business / fast bag drop took 15 minutes. My bag was not given a priority baggage label. When I asked where the lounge was I was told that Gold Star Alliance members flying in economy were not permitted to use the lounge.

This is not a great Star Alliance experience. I think that TAP staff should receive some retraining.

The reason they didn't want you in the lounge was because TAP gets charged every time their passengers use the lounge. So they saved $20 :rolleyes:

Very poor experience :td:

Did they use the same queue for both business/elite and fast bag drop? :confused:

Happened to me in LIS as well, had to ask for it. I thought they would know better at LHR.

Obviously ........! Which lounge does TAP use at T2? The Servisair one?
Of course there is always the LH lounge where BP + *G card should be enough.

That's obviously rubbish and against the T&Cs. Did you push back on them? I've never had that happen to me but would not be very happy if it did.