*A upgrade system down, alteratives?
 

(Apologies for cross-post from AC forum; didn't see SA forum!)

Arg... for once I'm flying a B fare from FRA to SFO on LH booked in B -- last minute booking to get out of London before the hurricane. 20k miles to upgrade, great! But, AC's star alliance award upgrade tool is telling me "General Technical Failure", and calling them yielded the same result. They said it's been down for 4 days.

Unfortunately the flight is tomorrow (morning), so no time to wait for it to be fixed. Does anyone have any other ideas on how to make this upgrade happen? AC says they can't contact LH directly; would calling LH myself potentially yield success?

This is an AC question. You're using Aeroplan miles. You must call AC. It's not an LH issue or a *A issue.

Well, I spoke with AC -- they told me that the SA system that they must book this through is down, not any of AC's systems.

No such thing as a *A system. It's just a marketing alliance. But, whether there is or not, bottom line is that only Aeroplan can do this for you.

You can call LH and beg.

As mentioned this has been cross-posted in Air Canada and so cannot be posted here also. The notes about this being an AC problem also lead me to believe it is best answered in AC.

Markie - Mod, *A