[Dead] Southwest companion pass with $4k spending is back.
Mar 19, 2024, 1:33 pm
#16
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
My wife’s statement closed Sunday and by noon Monday the companion pass showed up in her Southwest account with a link to add a companion. DO NOT USE THAT LINK TO ADD THE COMPANION. If you use the link like I did it will take your name, birthdate and address but does not have a place for your rapid rewards number. It then automatically generates a new RR number. I called SW and the lady was able to add my correct RR number but she was very clear that it counted as one of her 3 changes. A second lady I spoke with says they alway recommend calling and having them add the companion.
It is so STUPID for them to not have you enter the correct RR number in the first place.
Mar 20, 2024, 8:17 am
#18
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
If they are added with the wrong number - sure, they can fly just fine. It would just treat them as a different person, and they would need to log into the app with their "alter-ego" number.
Mar 20, 2024, 5:25 pm
#19
Join Date: Sep 2021
Posts: 10
I called tonight to request a statement date change and was told that they cannot change the statement date for the first statement but subsequent statements can be changed. My statement date is 3/1 which is soon enough for my travel but a little surprised they would not do this.
Mar 20, 2024, 6:10 pm
#20
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,082
Mar 21, 2024, 12:25 am
#21
Join Date: Jan 2009
Location: Texas
Programs: Hyatt Lifetime Globalist
Posts: 454
Apr 1, 2024, 5:37 pm
#22
Join Date: Oct 2002
Location: TOL
Posts: 749
After meeting the minimum spend requirement, I got my 30k+ Rapid Rewards bonus points last Tuesday but still haven't seen the limited validity companion pass reflected in my Southwest account yet. Plan accordingly if you have close-in travel plans where you are trying to take a companion with you.
Apr 1, 2024, 6:31 pm
#23
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
After meeting the minimum spend requirement, I got my 30k+ Rapid Rewards bonus points last Tuesday but still haven't seen the limited validity companion pass reflected in my Southwest account yet. Plan accordingly if you have close-in travel plans where you are trying to take a companion with you.
Apr 1, 2024, 7:11 pm
#24
Join Date: Oct 2002
Location: TOL
Posts: 749
Here's what the statement says:
+ Points earned on all other purchases 4,008
+ New Cardmember Bonus 30,000
ACCOUNT SUMMARY
SOUTHWEST® RAPID
REWARDS® CREDIT CARD
SUMMARY
- Total Rapid Rewards transf. to
Southwest 34,008
+ New Cardmember Bonus 30,000
ACCOUNT SUMMARY
SOUTHWEST® RAPID
REWARDS® CREDIT CARD
SUMMARY
- Total Rapid Rewards transf. to
Southwest 34,008
Apr 2, 2024, 2:14 am
#25
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
Okay - at least two reasons your points do not show on your SWA account.
1 - for some very rare reason, they just did not get transferred correctly. Seems that 95% of folks get miles in 1-2 days but a few get delayed
or
2 - You did not use the correct SWA RR number when you applied for the card and those miles went into another account in your name. Since chase does not show the SWA RR number, this can be frustrating. Have you gotten points from this card transferred to SWA before, or was this the first statement?
1 - for some very rare reason, they just did not get transferred correctly. Seems that 95% of folks get miles in 1-2 days but a few get delayed
or
2 - You did not use the correct SWA RR number when you applied for the card and those miles went into another account in your name. Since chase does not show the SWA RR number, this can be frustrating. Have you gotten points from this card transferred to SWA before, or was this the first statement?
Apr 2, 2024, 11:09 am
#26
Join Date: Oct 2002
Location: TOL
Posts: 749
Okay - at least two reasons your points do not show on your SWA account.
1 - for some very rare reason, they just did not get transferred correctly. Seems that 95% of folks get miles in 1-2 days but a few get delayed
or
2 - You did not use the correct SWA RR number when you applied for the card and those miles went into another account in your name. Since chase does not show the SWA RR number, this can be frustrating. Have you gotten points from this card transferred to SWA before, or was this the first statement?
1 - for some very rare reason, they just did not get transferred correctly. Seems that 95% of folks get miles in 1-2 days but a few get delayed
or
2 - You did not use the correct SWA RR number when you applied for the card and those miles went into another account in your name. Since chase does not show the SWA RR number, this can be frustrating. Have you gotten points from this card transferred to SWA before, or was this the first statement?
Apr 3, 2024, 1:02 pm
#27
Join Date: Oct 2002
Location: TOL
Posts: 749
Today, I received the "Congrats! You earned Companion Pass." email from Southwest (the pass was actually in my RR account on Southwest.com yesterday and I had already used it to add my companion to my existing trips). Hopefully this timeline helps someone else who is waiting for the pass to hit their account. I was stressing out about potentially having missed a requirement or detail in the process until it showed up for me.