Why can't I *ever* change my flights on the Southwest website?
For at least the past year, maybe two, whenever I have tried to change my flights on the Southwest website, I can't. It always gives me an error message that is just a random string of numbers and letters:
Sorry, we found some errors...
Any idea what the issue could be? Anyone have this issue and get it resolved? |
Booked thru a travel agent? (your company travel engine, etc)
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Originally Posted by dmbolp
(Post 31798246)
Booked thru a travel agent? (your company travel engine, etc)
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I have a similar issue when I reprice a flight. I get a message about not being able to confirm some flight info and to try again. But it happens over and over. I just call in and have an agent handle it...don’t mind that much because it’s to get a better price but it’s annoying.
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A+ here, always book via website or app and this happens way too frequently. Only remedy is to call. Very annoying.
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Same problem here. Also it seems I am always placed on hold while the representative consults a supervisor.
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I have probably canceled and/or changed 40 flights this past year. Mostly changed with the MAX issues. Never had a problem at all - except when I still had a companion attached.
This must be a real bummer for those that have a problem. |
Yeah, I do this often and never have had a problem. I agree it must be a bummer. Interesting that it is inconsistent among individuals. Does anyone have the issue sometimes, but not all the time?
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Originally Posted by Taco Tuesday
(Post 31799701)
Yeah, I do this often and never have had a problem. I agree it must be a bummer. Interesting that it is inconsistent among individuals. Does anyone have the issue sometimes, but not all the time?
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Originally Posted by mtofell
(Post 31799981)
Yeah, I wonder if it's browser and/or computer type specific as things like this often are? Someone mentioned it working on the app. Those of you getting the error might try it on the app to see if it works.
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Like many others, my company uses Concur and that prevents me from being able to make any changes online. Apparently it's the same for all OTAs. Very frustrating, especially since I can make changes to Delta and United tickets online that were also booked via Concur. You'd think SW would figure out that they could dramatically reduce their phone agents if they fixed this.
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Originally Posted by oreocookies
(Post 31798252)
No. I always book flights directly on Southwest.com myself, logged into my personal Rapid Rewards account.
And, to help out... do you "search" for your flight, or pick it from "My Account"? |
Originally Posted by harold
(Post 31800473)
Like many others, my company uses Concur and that prevents me from being able to make any changes online. Apparently it's the same for all OTAs. Very frustrating, especially since I can make changes to Delta and United tickets online that were also booked via Concur. You'd think SW would figure out that they could dramatically reduce their phone agents if they fixed this.
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Changing a flight has never worked for me. I stopped even trying over 2 years ago. I just book a "new" flight and cancel the old flight every time I want to make a change.
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Originally Posted by mtofell
(Post 31799981)
Yeah, I wonder if it's browser and/or computer type specific as things like this often are? Someone mentioned it working on the app. Those of you getting the error might try it on the app to see if it works.
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