oreocookies

For at least the past year, maybe two, whenever I have tried to change my flights on the Southwest website, I can't. It always gives me an error message that is just a random string of numbers and letters:

I can click "re-select" and do it until I'm blue in the face, and it will always give me this error. It doesn't matter which browser I use. It gives me the same error in my phone app. I can try over and over and it always happens. It's incredibly annoying. Usually I resort to canceling my original flight and then re-booking a new one, but I would much rather just change it so there's less risk involved. My mom is able to change flights on Southwest without any problems at all.

Any idea what the issue could be? Anyone have this issue and get it resolved?

dmbolp

Booked thru a travel agent? (your company travel engine, etc)

oreocookies

No. I always book flights directly on Southwest.com myself, logged into my personal Rapid Rewards account.

GreenPlastic

I have a similar issue when I reprice a flight. I get a message about not being able to confirm some flight info and to try again. But it happens over and over. I just call in and have an agent handle it...don’t mind that much because it’s to get a better price but it’s annoying.

smmrfld

A+ here, always book via website or app and this happens way too frequently. Only remedy is to call. Very annoying.

carraher

Same problem here. Also it seems I am always placed on hold while the representative consults a supervisor.

NoStressHere

I have probably canceled and/or changed 40 flights this past year. Mostly changed with the MAX issues. Never had a problem at all - except when I still had a companion attached.

This must be a real bummer for those that have a problem.

Taco Tuesday

Yeah, I do this often and never have had a problem. I agree it must be a bummer. Interesting that it is inconsistent among individuals. Does anyone have the issue sometimes, but not all the time?

mtofell

Yeah, I wonder if it's browser and/or computer type specific as things like this often are? Someone mentioned it working on the app. Those of you getting the error might try it on the app to see if it works.

NoStressHere

Yes... I would try this on other computers to see what happens. Seems like if this was common, there would be way more folks complaining. And we KNOW lots of folks here have done constant changes taking advantage of the MAX schedule thing.

harold

Like many others, my company uses Concur and that prevents me from being able to make any changes online. Apparently it's the same for all OTAs. Very frustrating, especially since I can make changes to Delta and United tickets online that were also booked via Concur. You'd think SW would figure out that they could dramatically reduce their phone agents if they fixed this.

NoStressHere

And, to help out... do you "search" for your flight, or pick it from "My Account"?

joshua362

FWIW, I used to just cancel the Concur booked ticket, save as TTF and rebook on my own. Lots of extra record keeping though as it rarely was an even exchange...

geo979

Changing a flight has never worked for me. I stopped even trying over 2 years ago. I just book a "new" flight and cancel the old flight every time I want to make a change.

oreocookies

It's definitely not a browser issue. As I said in my original post, I've tried different browsers and different computers, I've tried the app, etc. To be more specific, I've tried on a Macbook, a Windows PC, an Android phone. I've tried on Firefox, Chrome, Safari, Internet Explorer. It just doesn't work. My mom, meanwhile, has no problem and changes her flights all the time. I feel like it's an account issue or something.