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Chase agent told me I had 30 days to use SW Miles
Have opened and closed a number of cards to get CP for DH and me for 5+ years. Not too worried points will vanish, but strange language read by Chase agent today when I cancelled a SW card. |
If that's exactly what the agent told you, I think the agent is wrong.
If that's NOT exactly what the agent told you, there's not enough information to understand this post. . |
Sum Ting Wong - I've had this read to me in the past but it referred to points native that that issuer, for example Citibank "Thank you points" or BOA whatevers.
Perhaps they mixed this up with UR points or is a holdover relic from when it took $1200 in spend to generate a WN credit. |
Correct quote and I believe read, as in “I have to tell you the following.” Yeah, probably confused with UR points but when I questioned her she said check with Southwest. No big deal, but could be confusing to some. |
It may have been a bungled way of trying to say something like you have 30 days to pay the entire balance or the points vanish.
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Originally Posted by toomanybooks
(Post 30690638)
It may have been a bungled way of trying to say something like you have 30 days to pay the entire balance or the points vanish.
But... bungled or not, that would be untrue as well. |
Originally Posted by ursine1
(Post 30692371)
But... bungled or not, that would be untrue as well.
Clawback? |
Chase does not own the points WN Does, and they are in your account, |
The only thing in question would be whether the points are in a statement that hasn't closed and the points transferred to WN yet. But then, assuming you've paid off the balance before the statement closed, what they should say (I've been in that situation) is "Don't you want to wait for the statement to close so you can get those points?".
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Points are earned from purchases, and have nothing to do with payments or charge account balance. Once transferred to Southwest they are (except in very rare circumstances) not clawed back.
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Originally Posted by rove312
(Post 30693143)
The only thing in question would be whether the points are in a statement that hasn't closed and the points transferred to WN yet. But then, assuming you've paid off the balance before the statement closed, what they should say (I've been in that situation) is "Don't you want to wait for the statement to close so you can get those points?".
If Chase closes your account, however, you won't receive the points -- see below. This info is from the Rapid RewardsŪ Priority Card Rewards Program Agreement (pdf download), which is on this page: Southwest Rapid Rewards Priority Credit Card (click on *Offer Details, the pdf link is under Earning Points.) How you could lose your points You’ll immediately lose all points or TQP that haven’t been transferred to Southwest Airlines if your account status changes, or your account is closed, for any of the following reasons:
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First, the bit read was not true. Second, I heard this more when it came to using More Rewards. It could refer to that because you had to have a card type listed in your account to use MR before it was opened up to everyone. That card type would fall off earlier than 30 days for some and it created exception requests. |
Once the points are transferred to Southwest - via the monthly end of statement process - they are not your points within your Southwest account.
It is zero to do when you pay Chase. After all, some people only pay the minimum each month. VERY Fnnn STUPID. 100% sure the agent did not say exactly what was in the first post - or was wrong. |
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