WN FA serves drink, 3min later demands it be thrown away
To pre-empt; I'm not at all out 'upset' by this incident, but posting this as an inquiry on WN policy.
Wife and I took a short (<1hr) flight from IND to MDW. FA gave wife a water. Wife mixes in some Emergen-C and takes a swig, gets a quarter of it down and then interrupted. FA storms through the aisle (obviously in a hurry that drink service was delayed due to weather, and landing was minutes away) asking everyone who was given a drink to throw it away in her trash bag. "You have to throw that away right now." Followed by "we shouldn't have done drink service." ....really? We HAVE to throw away plastic cups into your trash bag? I get that she made the mistake of mistiming service - but has it ever been WN's policy that cups handed out in flight be thrown away before landing? |
Originally Posted by shammers
(Post 30622243)
[...] but has it ever been WN's policy that cups handed out in flight be thrown away before landing?
Same policy at Alaska, Delta, AA, United etc. |
Originally Posted by shammers
(Post 30622243)
We HAVE to throw away plastic cups into your trash bag? I get that she made the mistake of mistiming service - but has it ever been WN's policy that cups handed out in flight be thrown away before landing?
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Originally Posted by tusphotog
(Post 30622260)
Yes.
Same policy at Alaska, Delta, AA, United etc. |
Collecting all service items before landing is an essential element of a carrier's safety & security policy.
Failure to adhere to it may result in substantial fines for both WN and the FA. It is also simple common sense. |
^cool cool
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14 CFR 121.577 § 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. (a) No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. |
Originally Posted by fiuchris
(Post 30622821)
14 CFR 121.577 § 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. (a) No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. great |
Originally Posted by jco613
(Post 30623127)
so the pineapple juice I took from my jetBlue flight last night and drank this morning is in violation of federal law...
great No...re-read the law...that was not provided to you by the certificate holder of that flight. Had you opened it on original flight and unable to stow it in baggage, then yes it would have been. |
Originally Posted by jco613
(Post 30623127)
so the pineapple juice I took from my jetBlue flight last night and drank this morning is in violation of federal law...
great |
Glad to see the OP has come back and said COOL.
Yes, other airlines do it as well. Actually, the mainstream airlines more often than not would have just skipped service all together, and eliminated the issue. As a former Plat level on Delta for many years, I am still amazed that on every single SW flight they still serve vs the hit and miss with DL on short flights. Meanwhile... While placing the traveling public in extreme danger, I have been known to hold onto a drink glass when them came down the aisle (rare occassion). I apologize to those I place in danger. |
Originally Posted by fiuchris
(Post 30622821)
14 CFR 121.577 § 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. (a) No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. |
I love short flights that don't have any beverage service due to turbulence where they apologize and then say they hope to "make it up on the next flight". I've always wonder what they could possibly do to make up for not bringing me 8 oz of diet soda on a 45 min flight. I guess I could always tweet for some points;) |
Originally Posted by shammers
(Post 30622243)
Wife and I took a short (<1hr) flight
|
Originally Posted by fiuchris
(Post 30622821)
14 CFR 121.577 § 121.577 Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing. (a) No certificate holder may move an airplane on the surface, take off, or land when any food, beverage, or tableware furnished by the certificate holder is located at any passenger seat. |
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