Just me? Or is the website messed up for printing or emailing boarding passes?
Dec 6, 2017, 10:00 am
#1
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Just me? Or is the website messed up for printing or emailing boarding passes?
After years with no problems printing boarding passes at home using a Google Chrome browser, I now have useless boarding passes spread over 3 pages of print.
If I shrink the print to fit a page, I get a miniature boarding pass - still useless.
Also, two attempts to email the boarding passes have failed - no email, other than marketing junk, has been received from Southwest.
If I print from a Microsoft Edge browser, however, the boarding pass prints properly.
If I shrink the print to fit a page, I get a miniature boarding pass - still useless.
Also, two attempts to email the boarding passes have failed - no email, other than marketing junk, has been received from Southwest.
If I print from a Microsoft Edge browser, however, the boarding pass prints properly.
Last edited by dlaue; Dec 6, 2017 at 10:07 am
Dec 6, 2017, 1:49 pm
#2
Join Date: Mar 2011
Posts: 6,286
They've been mucking with the print at home boarding pass option for a couple of weeks now. Many people reported errors checking in and/or printing a BP beginning when the general website issues started on Cyber Monday. Right now the official response is to try another browser and/or clear cache & cookies. If that still doesn't work you can call to be checked in and print the BP at the airport kiosk. One hopes they're actually working on fixing it.
Dec 6, 2017, 6:53 pm
#3
Join Date: May 2014
Posts: 1,868
After years with no problems printing boarding passes at home using a Google Chrome browser, I now have useless boarding passes spread over 3 pages of print.
If I shrink the print to fit a page, I get a miniature boarding pass - still useless.
Also, two attempts to email the boarding passes have failed - no email, other than marketing junk, has been received from Southwest.
If I print from a Microsoft Edge browser, however, the boarding pass prints properly.
If I shrink the print to fit a page, I get a miniature boarding pass - still useless.
Also, two attempts to email the boarding passes have failed - no email, other than marketing junk, has been received from Southwest.
If I print from a Microsoft Edge browser, however, the boarding pass prints properly.
Dec 6, 2017, 7:45 pm
#4
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
I'd be curious to know if this problem, like many of the search and display errors, disappears when you use an incognito window in Chrome. Obviously, it should have no effect, but I'm pretty much constantly surprised at how often this fixes whatever problem I'm having with the website.
Dec 7, 2017, 8:54 am
#6
Join Date: Mar 2011
Posts: 6,286
Southwest doesn't allow mobile boarding passes on multi-passenger itineraries, so yes.
Also, flying solo, I've seen the mobile boarding pass system "down" and low-A pax sent to the desk to get a printed BP (losing their boarding position) more than once.
I use a mobile BP whenever I can, but for now often print a backup when that's not too inconvenient.
Also, flying solo, I've seen the mobile boarding pass system "down" and low-A pax sent to the desk to get a printed BP (losing their boarding position) more than once.
I use a mobile BP whenever I can, but for now often print a backup when that's not too inconvenient.
Last edited by ursine1; Dec 7, 2017 at 6:54 pm
Dec 7, 2017, 12:32 pm
#8
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
4. Paper is a lot easier and less awkward when you have two carry on bags with you. Paper is especially handy when you are carrying your roller bag, computer bag and a gate-checked item, like a car seat.
Last edited by dlaue; Dec 7, 2017 at 12:38 pm
Dec 7, 2017, 12:36 pm
#9
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Southwest doesn't allow mobile boarding passes on multi-passenger itineraries, so yes.
Also, flying solo, I've seen the mobile boarding pass system "down" and low-A pax sent to the desk to get a printed BP (losing their boarding position) more than once.
I use a BP whenever I can, but for now often print a backup when that's not too inconvenient.
Also, flying solo, I've seen the mobile boarding pass system "down" and low-A pax sent to the desk to get a printed BP (losing their boarding position) more than once.
I use a BP whenever I can, but for now often print a backup when that's not too inconvenient.
mobile boarding pass system get VERY slow to register, slowing the entire boarding process. To be fair, I have only seen this once. Total failure I have seen
three times.
Dec 8, 2017, 9:12 am
#11
Join Date: Jul 2013
Posts: 5,813
Were you logged into your RR account? I've had success simply logging out of the account and then printing.
Last edited by rsteinmetz70112; Dec 10, 2017 at 9:16 am
Dec 8, 2017, 6:37 pm
#12
Join Date: Jan 2008
Posts: 3,638
Almost eight hours after checking in online, two "mobile boarding passes" were received via email - one from my Chrome check-in and one from Microsoft Edge. They both say "DO NOT PRINT." I never was able to print the BP. So, now I have two BPs received via text, two via email, but none printed.
I did not log-in to my account to check-in, as that has caused problems for at least the last couple of months.
At least I can confirm everything and see PreCheck noted.
I did not log-in to my account to check-in, as that has caused problems for at least the last couple of months.
At least I can confirm everything and see PreCheck noted.
Dec 9, 2017, 5:21 pm
#13
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Not just printing and emailing boarding passes, the website is messed up, period. It does not seem to want to do much of anything correctly these days. Issues are too numerous to even go into, but I hope they get things sorted out sometime in the next year.
Dec 9, 2017, 6:09 pm
#14
Original Poster
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Worked perfectly for me yesterday using Chrome on Windows 10.
Dec 10, 2017, 2:06 am
#15
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
I am talking about their website, not the browser using to access it. Just a couple issues I ran into today. My KTN number disappeared out of my profile. It will not allow me to put it back in, says not enough letters. Called in to customer service, they entered it, said all is good to go. Nope, still not there. They argues, said yes it is. Nope. Ok, you will have to stop at customer service at the airport tomorrow. Ok, waste my time waiting in line at the customer service desk instead of the regular security. Pick your poison.
This in addition to time outs, and all the other issues people are having, I would say they have website issues, or system issues.
This in addition to time outs, and all the other issues people are having, I would say they have website issues, or system issues.