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-   -   Check In and Printing Boarding Pass with Chrome (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/1870736-check-printing-boarding-pass-chrome.html)

bobunf Oct 7, 2017 1:41 am

Check In and Printing Boarding Pass with Chrome
 
I've not been able to check in or print boarding passes using Chrome for over a week. Problem acknowledged by customer service on 10/6.

rove312 Oct 7, 2017 9:21 am

Interesting. In the last few days, I've had trouble completing bookings on Firefox, and I moved to Chrome to complete them. Some aspects of Chrome show to me in another language, and the decimal points in the fares show as commas.

dlaue Oct 7, 2017 10:10 am

I had the same problem with Chrome on Tuesday. I was able to check in on my iPhone. By Wednesday morning, Chrome was able to check me in and print the boarding pass.

Never had this problem before and, instead of a "woops" message, I got a "there seems to be a problem" message.

kaller Oct 7, 2017 3:08 pm

Well, this thread is disturbing! I was considering starting a thread noting Southwest web site trouble with Safari over the past week on my Macs and having to resort to Chrome!

nsx Oct 8, 2017 7:47 am


Originally Posted by bobunf (Post 28903307)
I've not been able to check in or print boarding passes using Chrome for over a week. Problem acknowledged by customer service on 10/6.

After you get the error message, logout and do not login again. Retry your check-in and it should work. Why this is necessary I do not know.

LAXPLANNER Oct 18, 2017 6:28 pm

I'm having a ton of issues with the website using chrome on a pc and safari on a macbook and ipad.
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.

Any tips out there or is it the typical Southwest IT excuse?

nsx Oct 18, 2017 6:55 pm


Originally Posted by LAXPLANNER (Post 28949394)
Logging out and logging back in does not help.

How about logging out and NOT logging back in? That works for me.

ursine1 Oct 18, 2017 7:13 pm

Many of the current, seemingly never-ending website issues are "fixed" by not being logged into your RR account.

kaller Oct 21, 2017 5:47 pm


Originally Posted by LAXPLANNER (Post 28949394)
I'm having a ton of issues with the website using chrome on a pc and safari on a macbook and ipad.
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.

Any tips out there or is it the typical Southwest IT excuse?

Just sent a Twitter DM to @SouthwestAir. Check-in has been broken for weeks with Safari. Now setting flight notifications is broken for Safari (Mac) and Chrome (Mac and PC). Edge on the PC works fine.:mad:

kaller Oct 21, 2017 8:16 pm

Sent screen shots to @SouthwestAir via DM on Twitter and they will pass along to tech support. After being unable to check-in with Safari and Chrome (yes latest versions) on my Mac (yes fully updated) tonight, installed Firefox which worked.

:rolleyes:


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