Check In and Printing Boarding Pass with Chrome
#1
Original Poster
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
Check In and Printing Boarding Pass with Chrome
I've not been able to check in or print boarding passes using Chrome for over a week. Problem acknowledged by customer service on 10/6.
#3
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,731
I had the same problem with Chrome on Tuesday. I was able to check in on my iPhone. By Wednesday morning, Chrome was able to check me in and print the boarding pass.
Never had this problem before and, instead of a "woops" message, I got a "there seems to be a problem" message.
Never had this problem before and, instead of a "woops" message, I got a "there seems to be a problem" message.
#4
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
Well, this thread is disturbing! I was considering starting a thread noting Southwest web site trouble with Safari over the past week on my Macs and having to resort to Chrome!
#5
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,589
After you get the error message, logout and do not login again. Retry your check-in and it should work. Why this is necessary I do not know.
#6
Join Date: Apr 2012
Location: LA
Programs: WN CP; WN A+; SPG Gold; Hertz Five Star Gold; Delta Silver Medallion; HHonors Silver
Posts: 38
I'm having a ton of issues with the website using chrome on a pc and safari on a macbook and ipad.
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.
Any tips out there or is it the typical Southwest IT excuse?
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.
Any tips out there or is it the typical Southwest IT excuse?
#7
#9
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
I'm having a ton of issues with the website using chrome on a pc and safari on a macbook and ipad.
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.
Any tips out there or is it the typical Southwest IT excuse?
When using chrome, I can not cancel or change a flight (i get the call southwest error message), however, when i switch to Microsoft Edge, it works perfectly. Logging out and logging back in does not help.
When trying to print boarding passes on safari on both my mac and ipad it tries to print the checked-in page only. If i cancel and try printing/cancelling 6 or 7 more times it eventually prints my boarding pass.
Any tips out there or is it the typical Southwest IT excuse?
#10
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
Sent screen shots to @SouthwestAir via DM on Twitter and they will pass along to tech support. After being unable to check-in with Safari and Chrome (yes latest versions) on my Mac (yes fully updated) tonight, installed Firefox which worked.