Flying on / after nex gen system cutover day (May 9)
May 8, 2017, 10:23 am
#31
Join Date: Jul 2013
Posts: 5,813
Does anyone know (or have a good guess) as to when exactly the cut over will take place?
My wife has a flight tomorrow evening and we plan to check her in this evening as close to T-24 as we can manage.
I suspect the actual cut over will happen after today's flights have departed in the dead period before tomorrows flights begin. I'm not exactly sure when that is.
My wife has a flight tomorrow evening and we plan to check her in this evening as close to T-24 as we can manage.
I suspect the actual cut over will happen after today's flights have departed in the dead period before tomorrows flights begin. I'm not exactly sure when that is.
May 8, 2017, 10:44 am
#32
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
You have a lot more faith in WN IT than I do.
The new system works, but right now, it handles what, maybe 5% of their total flights? Now they're asking it to do 100% overnight. I sure as hell hope it can scale up and they don't have any capacity issues. Hopefully they did plenty of stress testing and threw some beefier servers at it.
If the decision were up to me, I'd slowly ramp up - start with flights originating from a few smaller airports, then bring a hub or two online if that goes well, and go from there. I guess that wasn't technically feasible.
The new system works, but right now, it handles what, maybe 5% of their total flights? Now they're asking it to do 100% overnight. I sure as hell hope it can scale up and they don't have any capacity issues. Hopefully they did plenty of stress testing and threw some beefier servers at it.
If the decision were up to me, I'd slowly ramp up - start with flights originating from a few smaller airports, then bring a hub or two online if that goes well, and go from there. I guess that wasn't technically feasible.
There have been a lot of airline mergers over the past decade, so Southwest has plenty of case studies of what not to do (e.g. HP/US and CO/UA). That said, I don't think any of them phased out phased in IT systems slowly. They all made one cutover all at once.
These systems are massive and touch every part of the airline's day-to-day operations. Even though crew scheduling and dispatch systems are not being replaced, the new One Res system touches them all. It's core to Southwest's business, and I'm guessing this is the only option on the table.
May 8, 2017, 4:24 pm
#33
Join Date: Aug 2013
Posts: 19
Den-mdw 5/10
So I've got a good one. I'm flying 5/10 DEN-MDW at 7:55 p.m., right when some bad thunderstorms should be rolling through Denver. I already used some RR points to preemptively book 5/11 at 12:40 p.m. as a backup in the event of cancellation. Two questions.
1. Is that duplicate reservation likely to get caught in the dragnet where they cancel duplicate reservations? I reviewed that thread and can't find conclusive evidence relevant to my situation.
2. When I go to cancel whichever reservation I don't need, are there going to be issues redepositing points to my account? I suppose time will tell, but I think I have a good plan here, right?
1. Is that duplicate reservation likely to get caught in the dragnet where they cancel duplicate reservations? I reviewed that thread and can't find conclusive evidence relevant to my situation.
2. When I go to cancel whichever reservation I don't need, are there going to be issues redepositing points to my account? I suppose time will tell, but I think I have a good plan here, right?
May 8, 2017, 6:54 pm
#34
Join Date: Jul 2013
Posts: 5,813
There have been a lot of airline mergers over the past decade, so Southwest has plenty of case studies of what not to do (e.g. HP/US and CO/UA). That said, I don't think any of them phased out phased in IT systems slowly. They all made one cutover all at once.
These systems are massive and touch every part of the airline's day-to-day operations. Even though crew scheduling and dispatch systems are not being replaced, the new One Res system touches them all. It's core to Southwest's business, and I'm guessing this is the only option on the table.
These systems are massive and touch every part of the airline's day-to-day operations. Even though crew scheduling and dispatch systems are not being replaced, the new One Res system touches them all. It's core to Southwest's business, and I'm guessing this is the only option on the table.
May 8, 2017, 10:39 pm
#36
Join Date: Sep 2012
Posts: 1,331
Looks like we're about 5 hours away from either a total non-event (and the greatest success in a decade for WN IT) ... or ... an interesting case study for future IT departments.
Just for fun I'm watching this one, I'm sure there are dozens that leave even sooner.
https://flightaware.com/live/flight/...930Z/KPIT/KTPA
Just for fun I'm watching this one, I'm sure there are dozens that leave even sooner.
https://flightaware.com/live/flight/...930Z/KPIT/KTPA
Last edited by spongenotbob; May 8, 2017 at 11:35 pm Reason: Cleaning up URL
May 8, 2017, 11:28 pm
#38
Join Date: Mar 2011
Posts: 6,286
Keep in mind that, whatever happens tomorrow, this is likely going to be more of a marathon than a sprint. As different types of situations come up, and employees are learning how to deal with those situations in the new system, I expected there to be lingering issues throughout the next several months.
May 9, 2017, 5:23 am
#41
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,462
Checked bags at 6:10am MDW. Everything as smooth as normal. No delays showing on the boards for flights through about 9:30
May 9, 2017, 6:58 am
#45
Join Date: Nov 2006
Posts: 133
My flight LAX-->ATL-->JAX is already showing 10 minute delay at 0555 for 0920 departure time (now 0930). Origin of aircraft is LAX, first flight of day for it.
At at least it's a through flight no aircraft change at ATL - otherwise I would be wigged more than I already am right now....
At at least it's a through flight no aircraft change at ATL - otherwise I would be wigged more than I already am right now....