New website glitch: Non-refundable funds show as "refundable"
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I re-fared a WGA ticket to save $62. I was surprised to see the system show the funds as "refundable," and offer me the ability to request a refund.
If I use "View Available Funds" to check the confirmation number, it shows, oddly, two different travel funds under the confirmation number, and both of them as "non-refundable." I requested the refund. What are the odds are that I'll actually get it? ;) |
I got the same thing earlier and also tried the request refund button. I'll be on the look out for a $15 refund just in case... :p
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I noticed the same thing a few weeks ago and tried to request refund. Doesn't work. And it also screwed up my travel funds because when I went to check it was showing as 0. In the end it actually benefitted me because I had to call CS for them to look into it. They had to issue the amount I was due in a LUV voucher which extended the expiration date.
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Same happened for me. No refund issued. Travel funds showed up shortly after, so don't lose the confirmation #s.
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Used the refund button on several refares. Most appeared later as TTFs with no refund. One PNR is now showing a $0 balance, even though there is $31 remaining. Probably time to call CS.
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Originally Posted by Tanic
(Post 26892761)
One PNR is now showing a $0 balance, even though there is $31 remaining. Probably time to call CS.
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I have a $31 TF that I can't locate, can CS find it if I call and ask?
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I'm in the same boat, awaiting a "refund" that I likely don't deserve. So it sounds like NO ONE actually got this refund, and the funds just all of a sudden show up in the original confirmation code without actually telling you? This seems messed up...
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I was able to apply the "refundable" funds for which I had chosen "request a refund of the refundable balance" to another itinerary just a few days later.
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So ursine1, you didn't get a refund I take it?
And the funds went back into your original confirmation number, with the same expiration date that the funds you used initially were? |
No. Yes.
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Thanks. How long did it take for the funds to show up?
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Oh a few days later, sorry got it!
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So I called Southwest Airlines fully expecting them to say "Yes that was a glitch it will become a credit for future flights", but of course, they said "We see the refund has been processed. Is there anything else we can do for you?" :-/
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It's very, very unlikely that is true, and/or you will receive a refund.
Log into the website and click on Flight > Manage Reservations. Click on View Travel Funds. Complete the form, and I suspect you'll see the funds there available for reuse. |
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