Admin Fee on a false positive red light camera citation
Feb 16, 2017, 5:50 pm
#1
Original Poster
Join Date: Oct 2014
Location: DFW
Programs: AA EXP, Hilton Diamond, Marriott Gold
Posts: 85
Admin Fee on a false positive red light camera citation
Received an email today from SIXT, informing me that I'm being charged $40 admin fee for a traffic violation on a recent rental. Fair enough.
Go to view the citation information, red light camera, there is a nice little video of me doing a right turn on a red light (perfectly legal in Florida when not sign posted otherwise). It also clearly states the citation is cancelled, got reviewed by a human after and it's clear it was a false positive.
Is SIXT in the right to still charge me a fee for providing my information to this company for a false positive traffic violation? Wouldn't it have been more appropriate, prior to sending me a notification, to verify the citation is valid?
Go to view the citation information, red light camera, there is a nice little video of me doing a right turn on a red light (perfectly legal in Florida when not sign posted otherwise). It also clearly states the citation is cancelled, got reviewed by a human after and it's clear it was a false positive.
Is SIXT in the right to still charge me a fee for providing my information to this company for a false positive traffic violation? Wouldn't it have been more appropriate, prior to sending me a notification, to verify the citation is valid?
Feb 16, 2017, 7:31 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Sure, but Sixt isn't the State, it's a private company and it's charging you a fee as per the contract you agreed to. The fee is to do the back office administrative work and has nothing to do with whether you committed the violation.
Whether you committed the violation is between you and whatever local authority is issuing the citation.
If you want, you can sue the local authority for the $40. Good luck with that.
Whether you committed the violation is between you and whatever local authority is issuing the citation.
If you want, you can sue the local authority for the $40. Good luck with that.
Feb 17, 2017, 2:56 am
#4
Original Poster
Join Date: Oct 2014
Location: DFW
Programs: AA EXP, Hilton Diamond, Marriott Gold
Posts: 85
Sure, but Sixt isn't the State, it's a private company and it's charging you a fee as per the contract you agreed to. The fee is to do the back office administrative work and has nothing to do with whether you committed the violation.
Whether you committed the violation is between you and whatever local authority is issuing the citation.
If you want, you can sue the local authority for the $40. Good luck with that.
Whether you committed the violation is between you and whatever local authority is issuing the citation.
If you want, you can sue the local authority for the $40. Good luck with that.
Feb 17, 2017, 3:49 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Just to be clear, I am no fan of Sixt, a horrible little company and you can forget about customer service.
But, in this instance, there is no reason for Sixt to do any due diligence. Sixt receives batch requests which associate a given plate with a given renter, e.g. you, on a given date. It batch processes those and sends those along. No human being reviews anything, nor do they have any reason to do so.
That is because it is not for Sixt to make any decisions. Sixt receives a demand for information and it fulfills that request. It passes the information on. The fault is 100% with the jurisdiction which made the request for not cancelling it.
But, in this instance, there is no reason for Sixt to do any due diligence. Sixt receives batch requests which associate a given plate with a given renter, e.g. you, on a given date. It batch processes those and sends those along. No human being reviews anything, nor do they have any reason to do so.
That is because it is not for Sixt to make any decisions. Sixt receives a demand for information and it fulfills that request. It passes the information on. The fault is 100% with the jurisdiction which made the request for not cancelling it.
Mar 27, 2017, 8:27 am
#6
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Just email Sixt. They may just waive/refund it.
Had a parking ticket in Germany which I paid the same day it was issued by bank transfer. Weeks later I got ding for the admin fee. I replied that this is was already paid prior to Sixt getting wind of it. They refunded the admin charge.
Had a parking ticket in Germany which I paid the same day it was issued by bank transfer. Weeks later I got ding for the admin fee. I replied that this is was already paid prior to Sixt getting wind of it. They refunded the admin charge.