New one on me! [no catering]
Mar 27, 2024, 12:53 pm
#1
Original Poster
Join Date: Dec 2009
Location: Up North
Programs: BA Gold , Hilton Diamond
Posts: 158
New one on me! [no catering]
Waiting for the 1337 to LHR from NCL. Have just received an email stating that the aircraft is not catered and as such, no food or drink will be offered.
Travelling in CE.
What’s the norm in these circs re possible complaint? - not a major issue but Mrs Giddy far from impressed as she was looking forward to a bottle of Champers!
TIA
Travelling in CE.
What’s the norm in these circs re possible complaint? - not a major issue but Mrs Giddy far from impressed as she was looking forward to a bottle of Champers!
TIA
Mar 27, 2024, 1:12 pm
#3
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,970
swissport may have vouchers printed and bring them to the lounge shortly. otherwise buy what you need, a claim for £15 should be paid.
Mar 27, 2024, 1:13 pm
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
More realistically, just buy some refreshment items in NCL and send the bill to BA. There is a voucher available on FLY but it's usually difficult for NCL staff to extract it. I suspect there will be some drinks available though.
Mar 27, 2024, 1:38 pm
#5
Join Date: Mar 2005
Programs: BA Bronze, Hilton Gold, IHG Gold, Marriott Gold
Posts: 454
Recent experience when there was no catering (apart from Crisps and the bar) in CE LHR-EDI in Feb, which wasn't notified before departure.
I received this email after the flight, before making any kind of complaint. After I complained, I received 10k Avios.
I received this email after the flight, before making any kind of complaint. After I complained, I received 10k Avios.
Mar 27, 2024, 1:44 pm
#6
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,235
10k Avios at a penny each = £100. Wow, that seems high, more like CW rather than CE compensation.
Mar 27, 2024, 1:48 pm
#7
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 981
I wonder how the automatic refund for High Life Cafe purchases is done. I've not been offered that before, in fact I once asked crew if I could take something from the Speedbird Cafe (as it was known at the time) and they said it wasn't possible.
Mar 27, 2024, 1:50 pm
#8
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
Had the same LIS-LHR a few years back.
5K Avios pro-actively offered on board. I sent in a complaint after and got another 10K.
This was back in the days when a Club redemption could be had for around that sort of Avios, so they essentially provided a replacement flight in Club.
5K Avios pro-actively offered on board. I sent in a complaint after and got another 10K.
This was back in the days when a Club redemption could be had for around that sort of Avios, so they essentially provided a replacement flight in Club.
Mar 27, 2024, 2:15 pm
#9
Join Date: Nov 2023
Location: NCL
Programs: BA Gold, HH Diamond
Posts: 25
We had advance notification the evening before that there would be no food or drinks on our flight from NCL to LHR on 12 February (BA1329 10:45 departure, CE). As it turned out there was a full bar on board and a snack basket, which my husband preferred to the usual inflight catering! I had no intention of making a complaint, as I was not going to eat anything on the flight in any case (we had eaten breakfast at our hotel, so had nothing in the lounge either).
Mar 27, 2024, 2:27 pm
#10
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,854
Not really. The internal cost of avios compensation rewards won't be anything like 1p. But the cost of £15 in Wetherspoons compensation may well cost them more than £15. For a lot of people avios are essentially useless. I know they used to dole out $100 BA flight coupons which I expect saw an average cost to them of less than £10, so 10k avios is essentially the same idea. FT folks may see it as a great deal, but your average punter not so much.
Mar 27, 2024, 2:30 pm
#11
Join Date: Apr 2013
Location: Devon, UK
Programs: VS Silver; Matmid Silver, BA Bronze; Accor Plat.
Posts: 960
Not really. The internal cost of avios compensation rewards won't be anything like 1p. But the cost of £15 in Wetherspoons compensation may well cost them more than £15. For a lot of people avios are essentially useless. I know they used to dole out $100 BA flight coupons which I expect saw an average cost to them of less than £10, so 10k avios is essentially the same idea. FT folks may see it as a great deal, but your average punter not so much.
Mar 27, 2024, 4:21 pm
#13
Original Poster
Join Date: Dec 2009
Location: Up North
Programs: BA Gold , Hilton Diamond
Posts: 158
Thanks for all the helpful replies and info.
Lounge staff (as to be expected) unable to offer anything and no access to any vouchers.
BA gate staff unaware of the no catering issue (I received email re no catering literally 30 minutes prior to flight). As such, staff had no vouchers to give out.
Due to late notice, unable to purchase anything prior to flight.
Cheers
Lounge staff (as to be expected) unable to offer anything and no access to any vouchers.
BA gate staff unaware of the no catering issue (I received email re no catering literally 30 minutes prior to flight). As such, staff had no vouchers to give out.
Due to late notice, unable to purchase anything prior to flight.
Cheers
Mar 27, 2024, 4:59 pm
#14
Join Date: Oct 2015
Location: London
Programs: BAEC (Gold), Hilton (Diamond), Le Club Accor (Platinum)
Posts: 171
That’s one way of looking at it. Another way is this: if I hadn’t eaten in the expectation of being fed on the plane, and - upon boarding (knowing that I wouldn’t be able to eat for at least another couple of hours) - they said “would you like £100 to go hungry/thirsty”, I would personally say “no thanks; I’ll have what I have paid for and am expecting”. YMMV.
Mar 27, 2024, 8:40 pm
#15
Join Date: Dec 2022
Posts: 778
That’s one way of looking at it. Another way is this: if I hadn’t eaten in the expectation of being fed on the plane, and - upon boarding (knowing that I wouldn’t be able to eat for at least another couple of hours) - they said “would you like £100 to go hungry/thirsty”, I would personally say “no thanks; I’ll have what I have paid for and am expecting”. YMMV.