Can UA ticket agents re-route awards flight at departure point?
#1
Original Poster
Join Date: Jan 2010
Location: SFO, OAK
Posts: 28
Can UA ticket agents re-route awards flight at departure point?
I have an awards flight next week: SFO->YVR->ICN. The YVR->ICN leg is on Air Canada. I don't currently have status on United.
I see that United has two direct flights SFO->ICN leaving a couple of hours after my SFO->YVR departure.
Assuming availability, is there any chance that United agents at SFO could re-route me to fly on one of those two direct flights?
If the answer is "Hell No - Get Out of Here!!!" - I'd appreciate any insight into their processes.
Thanks.
I see that United has two direct flights SFO->ICN leaving a couple of hours after my SFO->YVR departure.
Assuming availability, is there any chance that United agents at SFO could re-route me to fly on one of those two direct flights?
If the answer is "Hell No - Get Out of Here!!!" - I'd appreciate any insight into their processes.
Thanks.
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
I have an awards flight next week: SFO->YVR->ICN. The YVR->ICN leg is on Air Canada. I don't currently have status on United.
I see that United has two direct flights SFO->ICN leaving a couple of hours after my SFO->YVR departure.
Assuming availability, is there any chance that United agents at SFO could re-route me to fly on one of those two direct flights?
If the answer is "Hell No - Get Out of Here!!!" - I'd appreciate any insight into their processes.
Thanks.
I see that United has two direct flights SFO->ICN leaving a couple of hours after my SFO->YVR departure.
Assuming availability, is there any chance that United agents at SFO could re-route me to fly on one of those two direct flights?
If the answer is "Hell No - Get Out of Here!!!" - I'd appreciate any insight into their processes.
Thanks.
That said, if there is availability in the award fare class, you should be able to make this change under the same-day change policy. If it’s a one-way flight, you could also just change it whenever you see award availability between now and then. (If it’s a round-trip, and you also have partner flights on the return, it can be trickier to change in advance).
Have you looked at the current inventory? (Add Expert Mode to your profile; do a search as if you were going to pay cash). Is this an economy or business class award?
#4
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
OP: UA does not market any seats from SFO-ICN on that second flight. In fact, I don’t think passengers are even allowed to deplane at ICN. UA893 is the only one that you might be abl to get onto.
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Generally airport agents will not handle discretionary changes, they will tell you to call or change online. If their is inventory and this is oneway, make the change yourself as the previous poster mention, don;t wait as availability may disappear.
#6
Original Poster
Join Date: Jan 2010
Location: SFO, OAK
Posts: 28
I’m only aware of one UA nonstop SFO-ICN flight at the moment.
That said, if there is availability in the award fare class, you should be able to make this change under the same-day change policy. If it’s a one-way flight, you could also just change it whenever you see award availability between now and then. (If it’s a round-trip, and you also have partner flights on the return, it can be trickier to change in advance).
Have you looked at the current inventory? (Add Expert Mode to your profile; do a search as if you were going to pay cash). Is this an economy or business class award?
That said, if there is availability in the award fare class, you should be able to make this change under the same-day change policy. If it’s a one-way flight, you could also just change it whenever you see award availability between now and then. (If it’s a round-trip, and you also have partner flights on the return, it can be trickier to change in advance).
Have you looked at the current inventory? (Add Expert Mode to your profile; do a search as if you were going to pay cash). Is this an economy or business class award?
It is an Economy Saver award.
There does appear to be availability (for money, and for a higher level of miles than I paid) on at least one of those flights.
That gets to the root of my question - if there's availability at a higher award level but not at my saver level, and the flight has empty seats hours before departure - can and will they re-route me?
Where is the "Expert Mode"?
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
A google search turns up UA857 and UA893. I'm getting some conflicting information about whether the second one is cargo or carries passengers.
It is an Economy Saver award.
There does appear to be availability (for money, and for a higher level of miles than I paid) on at least one of those flights.
That gets to the root of my question - if there's availability at a higher award level but not at my saver level, and the flight has empty seats hours before departure - can and will they re-route me?
Where is the "Expert Mode"?
It is an Economy Saver award.
There does appear to be availability (for money, and for a higher level of miles than I paid) on at least one of those flights.
That gets to the root of my question - if there's availability at a higher award level but not at my saver level, and the flight has empty seats hours before departure - can and will they re-route me?
Where is the "Expert Mode"?
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
Somewhere in your account setting there whould be an "Enable expert mode" toggle. Once you opt in, you'll see fare classes under "details" in flight searches. For more details on how to enable expert mode access, please see link in post below...
Last edited by IAH-OIL-TRASH; Jul 5, 2022 at 8:32 pm
#9
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,854
#10
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,453
857 is a SFO-ICN-PVG passenger flight; ICN is purely a technical stop and you cannot fly only the SFO-ICN leg and get off at ICN. 893 is a SFO-ICN passenger flight, which is the one you want to be monitoring for X class (economy saver award booking class) as your day of departure nears.
#11
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,782
Any recent info on how stingy they are being with I/IN? Any "typical" movement at T-24 or is it all algorithm generated?
#12
Join Date: May 2017
Posts: 2,279
This is only true if you have status with UA. If the OP is non-status then even if X or XN opens up closer, they would still be on the hook for any fare difference. Unfortunately this being a week out, the sure fire way of getting what they want via a schedule change is essentially no chance of happening, but given how much of a dumpster fire AC has been lately, maybe they'll stumble into a lovely advanced IRROP sitaution that allows them to reroute before depoarting SFO.
https://www.united.com/ual/en/us/fly...t-changes.html
If you’re a customer or MileagePlus member without Premier® status, you may be able to confirm a seat on another flight within 24 hours of your originally scheduled departure time. A fare difference may apply even if the same original fare class is available.
https://www.united.com/ual/en/us/fly...t-changes.html
#13
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
This is only true if you have status with UA. If the OP is non-status then even if X or XN opens up closer, they would still be on the hook for any fare difference. Unfortunately this being a week out, the sure fire way of getting what they want via a schedule change is essentially no chance of happening, but given how much of a dumpster fire AC has been lately, maybe they'll stumble into a lovely advanced IRROP sitaution that allows them to reroute before depoarting SFO.
ETA: On some routes, you’ll occasionally see deep-discount XN inventory, so you might have to make up the amount to the normal X/XN fare. But there’s still a cap in place, unlike HN/YN awards, which can go to any amount.
#14
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Join Date: Aug 2005
Location: BOS/EAP
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X/XN awards don’t really vary in price, though. At most, the close-in surcharge might be due (generally between 2-3K additional miles).
ETA: On some routes, you’ll occasionally see deep-discount XN inventory, so you might have to make up the amount to the normal X/XN fare. But there’s still a cap in place, unlike HN/YN awards, which can go to any amount.
ETA: On some routes, you’ll occasionally see deep-discount XN inventory, so you might have to make up the amount to the normal X/XN fare. But there’s still a cap in place, unlike HN/YN awards, which can go to any amount.
#15
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I've had them open up same-class space for me on request, to enable a SDC.
Having said that (1) I have status (though only Plat), (2) it was not an award, and (3) it was domestic. The fare difference would have been a few hundred dollars though, and the flight I was changing to was pretty full, so I was happy.
I'm guessing that this would not work for a long haul international award flight but then again I've never tried.
Having said that (1) I have status (though only Plat), (2) it was not an award, and (3) it was domestic. The fare difference would have been a few hundred dollars though, and the flight I was changing to was pretty full, so I was happy.
I'm guessing that this would not work for a long haul international award flight but then again I've never tried.