Calling You First for a cancelled itinerary
Jan 25, 2021, 8:32 am
#1
Original Poster
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
Calling You First for a cancelled itinerary
Very quick question, I cancelled a First Class redemption via You First about four weeks ago, and within minutes received the Avios and 2 4 1 voucher back in my account. The agent said the cash element would be refunded in about two weeks. So far, I haven’t received the refund. Am I able to contact Your First again to chase it up, or do I need to call the regular number and wait in the queue ? As it turns out I have a second query re a BA Holidays booking, so my need to do that in case, but there is no rush for that one.
Jan 25, 2021, 1:11 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
When I called You First over a mistaken cancellation of a booking, I had ro be passed to BA Holidays as it had a Car Rental involved. It took many attempts on various occasions, by telephone and via Twitter, to get BA’s error rectified. About a month, spanning Christmas and New Year. At least the final Agent admitted it was all BA’s fault ... following a simple seat change after an airframe substitution!
Jan 25, 2021, 2:59 pm
#4
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Very quick question, I cancelled a First Class redemption via You First about four weeks ago, and within minutes received the Avios and 2 4 1 voucher back in my account. The agent said the cash element would be refunded in about two weeks. So far, I haven’t received the refund. Am I able to contact Your First again to chase it up, or do I need to call the regular number and wait in the queue ? As it turns out I have a second query re a BA Holidays booking, so my need to do that in case, but there is no rush for that one.
Jan 26, 2021, 2:55 am
#5
Join Date: Nov 2009
Location: London, UK
Programs: IHG Platinum; Marriott Silver; Avis president's: Hertz President's
Posts: 226
I can confirm that is correct, having experienced the same issues first hand. Unfortunately the replacement flights (JNB in March) are probably going to be off the agenda, I'm not sure I fancy £1,500 to stay in a best western for 10 days on my return.
Jan 27, 2021, 2:04 am
#6
Original Poster
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
Thanks for responses, I called yesterday and the agent was more than happy to help me, after I said it was re a cancelled itinerary. She correctly guessed it was about a refund. She informed me my refund had been processed, and right enough it arrived on my AMEX card this morning. Three weeks to the day after I cancelled.
In other news, I had a very short wait time on the regular number yesterday, and was transferred to BA Holidays who also answered quickly.
In other news, I had a very short wait time on the regular number yesterday, and was transferred to BA Holidays who also answered quickly.
Jan 27, 2021, 4:33 am
#7
formerly fdemoulin
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 916
Very quick question, I cancelled a First Class redemption via You First about four weeks ago, and within minutes received the Avios and 2 4 1 voucher back in my account. The agent said the cash element would be refunded in about two weeks. So far, I haven’t received the refund. Am I able to contact Your First again to chase it up, or do I need to call the regular number and wait in the queue ? As it turns out I have a second query re a BA Holidays booking, so my need to do that in case, but there is no rush for that one.
took me almost 2 months to get my taxes back, you might want to wait a couple of weeks the call just to jog BAs memory
Feb 14, 2021, 10:35 am
#9
Join Date: Jul 2009
Location: Sonoma
Programs: ex-ExPlat, AA Lifetime Platinum
Posts: 161
I am getting ready to cancel an Award Reservation using a 2-4-1 from Chase Bank. If I cancel will the expiration date for the 2-4-1 be extended or will it expire on the original expiration date?
Feb 14, 2021, 11:41 am
#10
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
you should be able to see whether the voucher has already been extended. Have a look in your “my evouchers” section of your account and it should show even if it is currently being used.
Feb 15, 2021, 2:49 am
#12
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Q: If I have already used a 2-4-1 voucher, can I still find out what its expiry date is?
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.
A: Yes. Log in to your BAEC account, and then go to the eVouchers page. This will list the details of all relevant vouchers. The details include the expiry date of each voucher, and for vouchers that have been used, the reference of the booking on which it has been used, so that you can see which voucher was used on which booking.
Feb 15, 2021, 12:19 pm
#14
Join Date: Mar 2017
Posts: 142
Just checked and noticed that a 241 voucher (currently sitting in a booking) that was due to expire in October 21 now has 6 months added to it so looks like BA have extended the expiry dates again. This is great as wanted to push this out to next year.