SJC WN Customer Service Counter - Airside?
Nov 20, 2019, 4:18 pm
#1
Original Poster
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
SJC WN Customer Service Counter - Airside?
Hi Folks,
Been awhile since I last flew to/from SJC. I don't recall if there is a WN customer service counter past security. If so, can someone kindly point out btwn which gates they're located?
Thanks!
Been awhile since I last flew to/from SJC. I don't recall if there is a WN customer service counter past security. If so, can someone kindly point out btwn which gates they're located?
Thanks!
Nov 20, 2019, 4:54 pm
#2
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
What would you need that any of the staffed counters (which move around from gate-cluster to gate-cluster as departure traffic warrants) can't give you?
Nov 20, 2019, 5:35 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
What is you need from customer service?
Nov 20, 2019, 6:43 pm
#6
Join Date: May 2005
Posts: 4,872
What do you hope to achieve? Those things are largely ancient history.
Nov 20, 2019, 7:46 pm
#7
Original Poster
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
I prefer to avoid clogging up some other gate agent working on their flight since it can be very hectic for them. Also I just want to get it done in advance so I don't have to wait at the gate to be staffed for my flight. And that will allow me to head to the lounge or restaurant instead of waiting around at the counter.
Back to the question, is there or is there not a customer service counter?
Nov 20, 2019, 8:04 pm
#8
Join Date: May 2005
Posts: 4,872
I'm flying in on a separate ticket into SJC. I'd like to buy priority boarding for my flight that won't depart for a couple of hours.
I prefer to avoid clogging up some other gate agent working on their flight since it can be very hectic for them. Also I just want to get it done in advance so I don't have to wait at the gate to be staffed for my flight. And that will allow me to head to the lounge or restaurant instead of waiting around at the counter.
Back to the question, is there or is there not a customer service counter?
I prefer to avoid clogging up some other gate agent working on their flight since it can be very hectic for them. Also I just want to get it done in advance so I don't have to wait at the gate to be staffed for my flight. And that will allow me to head to the lounge or restaurant instead of waiting around at the counter.
Back to the question, is there or is there not a customer service counter?
Nov 20, 2019, 8:25 pm
#9
Original Poster
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
So it can't be done by any agent? Doesn't make sense as the website says it is available at the check in counter, which implies it can be done more than 1 hr before flight.
Nov 20, 2019, 9:41 pm
#11
Original Poster
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
Nov 20, 2019, 9:50 pm
#12
Join Date: May 2005
Posts: 4,872
Nov 20, 2019, 10:01 pm
#13
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Nov 20, 2019, 10:14 pm
#14
Join Date: May 2017
Posts: 96
I’ve bought the upgraded boarding at a different gate. I saw an gate agent with no line and asked there. But I’m in Vegas and we have a TON of Southwest Gates. It’s pretty easy to find one without a line.
Nov 21, 2019, 5:17 am
#15
Join Date: Jul 2005
Posts: 90
Out of curiosity... how is SJC? I am flying through SJC with a 2 1/2 hr layover on my way to SNA in a couple of weeks. My friend is also flying through there with like a 45min layover. How busy is the airport? Is 45min plenty of time to make it between southwest gates there?
Thanks.
Jason
Thanks.
Jason
