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BA really valued my patronage today!

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Old Oct 15, 2019, 12:38 pm
  #1  
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BA really valued my patronage today!
It was so heartwarming to receive an email from them with the heading "Mr {LastName}, it’s time." So personalized!
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Old Oct 15, 2019, 12:41 pm
  #2  
 
Join Date: Sep 2018
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Yes it's a merge field fail and BA aren't known to get IT systems working, but did it really warrant a new thread?
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Old Oct 15, 2019, 12:47 pm
  #3  
 
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Originally Posted by iahphx
It was so heartwarming to receive an email from them with the heading "Mr {LastName}, it’s time." So personalized!
Just be grateful you got Mr, I keep getting Miss and I'm pretty sure I'm a Mr, lol
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Old Oct 15, 2019, 2:26 pm
  #4  
 
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I'm just grateful that the IT people aren't those responsible for flying the aircraft....
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Old Oct 15, 2019, 2:49 pm
  #5  
 
Join Date: Oct 2012
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Originally Posted by tuonopepper
Just be grateful you got Mr, I keep getting Miss and I'm pretty sure I'm a Mr, lol
"pretty sure" - you don't sound convinced.
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Old Oct 15, 2019, 3:01 pm
  #6  
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Time for what?
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Old Oct 15, 2019, 3:48 pm
  #7  
 
Join Date: Mar 2012
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Programs: BA Silver Seigneur des Horaires des Mucci.
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I got the title ‘Dame’ on a boarding pass once
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Old Oct 15, 2019, 7:14 pm
  #8  
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I lost count on the variations I've been addressed by BA. Yesterday a mail boldly exclaimed "It's time" again, for a flight in late April 2020. This time it read "Dear (firstname) Mr (secondname).

Should I feel the need to respond, would it be proper etiquette to reply to "Dear British Mr/Ms Airways" ?
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Old Oct 15, 2019, 11:46 pm
  #9  
 
Join Date: Feb 2012
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Originally Posted by tuonopepper
Just be grateful you got Mr, I keep getting Miss and I'm pretty sure I'm a Mr, lol
Sounds like a BA enhancement (which as we all know means something is about to get chopped away...)
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Old Oct 16, 2019, 12:06 am
  #10  
 
Join Date: Feb 2003
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I would send a complaint, telling them that's Mr Surname to you!
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Old Oct 16, 2019, 4:46 am
  #11  
 
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
Originally Posted by allturnleft
I got the title ‘Dame’ on a boarding pass once
Nothing like it
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Old Oct 16, 2019, 6:47 am
  #12  
 
Join Date: Jul 2018
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No doubt someone's already put in an avios comp claim for this.
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Old Oct 16, 2019, 10:57 am
  #13  
 
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
I had the Mr Lastname e-mail this morning. It just shows the love and care that BA feel about the folk who pay the money.
Was it worth a new thread? Yes, because it is indicative of BA's attitude to the slf, and its cost-cutting on IT.
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Old Oct 16, 2019, 1:06 pm
  #14  
 
Join Date: Oct 2019
Programs: BA Silver
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Just change your surname by deed pole. Magically, such instances of computer stupidity will still be addressed to everyone!
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Old Oct 16, 2019, 1:35 pm
  #15  
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Originally Posted by Penfold101
Just change your surname by deed pole. Magically, such instances of computer stupidity will still be addressed to everyone!
“Dear Mr. D Pole...”

No that won’t work.

BTW, ‘Deed Poll’ might work better
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