Misconnect international flight overnight
Mar 26, 2019, 12:23 pm
#1
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Misconnect international flight overnight
My parents missed their INTL AA flight due to a mechanical delay on their domestic AA flight and have to overnight in DFW for the next flight. AA provided them with a hotel voucher, but can they request some vouchers for food or chose their own food/accommodation and get reimbursed? Anything else they need to do? They don't have any status on AA, and I believe they did have some checked baggage as well.
Mar 26, 2019, 1:08 pm
#3
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Certain credit cards provide reimbursement for food and lodging resulting from misconnects that cause a forced overnight. How did the travelers pay for their tickets?
Mar 26, 2019, 1:23 pm
#4
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If your parents are coming from the EU, then EC 261/2004 requires aa to provide a duty of care which would include meals. Getting those reimbursed will be fairly easy. If not the EU, then AA still owes them something reasonable, but it can be tougher. Best of all is travel insurance which typically provides a fixed sum for a delay overnight and that can be quite generous.
Mar 26, 2019, 1:41 pm
#5
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Absent any trip insurance, the passengers would have to accept the AA hotel if they don't want to pay for their own. Sometimes this can be very convenient, like at the airport, or other times it could be a 30 minute ride. They should have provided some food vouchers, no matter how scant.
Mar 26, 2019, 1:58 pm
#6
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My parents missed their INTL AA flight due to a mechanical delay on their domestic AA flight and have to overnight in DFW for the next flight. AA provided them with a hotel voucher, but can they request some vouchers for food or chose their own food/accommodation and get reimbursed? Anything else they need to do? They don't have any status on AA, and I believe they did have some checked baggage as well.
In the future, I would recommend asking which hotel they are giving the voucher for, BEFORE accepting the voucher.
If I didn't like the hotel they were choosing, I would book my own and request compensation later for the hotel. While you might not get full compensation for the hotel you do chose, you should get something back from AA.
Mar 26, 2019, 6:43 pm
#7
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Mar 27, 2019, 6:22 am
#8
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Most answers here are incorrect. AA is liable for any reasonable costs incurred pursuant to Article 19 of the Montreal Convention as the travel is international in nature. Their liability cap is aprox. $6537 USD.
Preserve all receipts, buy things that you need as a result of the delay, and claim for lost hotels, value of vacation time, wages, etc.
Preserve all receipts, buy things that you need as a result of the delay, and claim for lost hotels, value of vacation time, wages, etc.
Mar 27, 2019, 10:48 pm
#9
Join Date: Apr 2010
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While I think AA is likely to provide meal coupons if asked, and should have to, the Montreal Convention does not clearly require it.
"Article 19 of the Montreal Convention provides that a carrier can be liable for damages to passengers caused by delay in transportation. However, Article 19 further provides that, the "carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures." "All measures" has not been interpreted to mean an airline must do everything in its power to avoid delay, only what is reasonable. The carrier need only show that it took "all precautions that in sum are appropriate to the risk, i.e. measures reasonably available to defendant and reasonably calculated, in cumulation, to prevent the subject loss. ... Courts have found that airlines behaved reasonably in delay situations caused by increased security measures, mechanical failures, and weather disruptions."
Damages For Delay Of International Flights Under Article 19 Of The Montreal Convention - Transport - United States
"Article 19 of the Montreal Convention provides that a carrier can be liable for damages to passengers caused by delay in transportation. However, Article 19 further provides that, the "carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures." "All measures" has not been interpreted to mean an airline must do everything in its power to avoid delay, only what is reasonable. The carrier need only show that it took "all precautions that in sum are appropriate to the risk, i.e. measures reasonably available to defendant and reasonably calculated, in cumulation, to prevent the subject loss. ... Courts have found that airlines behaved reasonably in delay situations caused by increased security measures, mechanical failures, and weather disruptions."
Damages For Delay Of International Flights Under Article 19 Of The Montreal Convention - Transport - United States
Mar 28, 2019, 1:11 am
#10
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I'm surprised they didn't get anything. When I've received hotel vouchers from other airlines (DL, UA) due to mechanical or bump, they have always explicitly included meals at the hotel. AA must have a specific policy for this situation, so it'd be interesting to know if it's worse than other carriers, or just wasn't followed in this case.
Mar 28, 2019, 5:48 am
#11
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I'm surprised they didn't get anything. When I've received hotel vouchers from other airlines (DL, UA) due to mechanical or bump, they have always explicitly included meals at the hotel. AA must have a specific policy for this situation, so it'd be interesting to know if it's worse than other carriers, or just wasn't followed in this case.
Mar 28, 2019, 6:29 am
#12
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I'm surprised they didn't get anything. When I've received hotel vouchers from other airlines (DL, UA) due to mechanical or bump, they have always explicitly included meals at the hotel. AA must have a specific policy for this situation, so it'd be interesting to know if it's worse than other carriers, or just wasn't followed in this case.
Mar 28, 2019, 6:42 am
#13
Join Date: Jan 2019
Posts: 42
While I think AA is likely to provide meal coupons if asked, and should have to, the Montreal Convention does not clearly require it.
"Article 19 of the Montreal Convention provides that a carrier can be liable for damages to passengers caused by delay in transportation. However, Article 19 further provides that, the "carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures." "All measures" has not been interpreted to mean an airline must do everything in its power to avoid delay, only what is reasonable. The carrier need only show that it took "all precautions that in sum are appropriate to the risk, i.e. measures reasonably available to defendant and reasonably calculated, in cumulation, to prevent the subject loss. ... Courts have found that airlines behaved reasonably in delay situations caused by increased security measures, mechanical failures, and weather disruptions."
Damages For Delay Of International Flights Under Article 19 Of The Montreal Convention - Transport - United States
"Article 19 of the Montreal Convention provides that a carrier can be liable for damages to passengers caused by delay in transportation. However, Article 19 further provides that, the "carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures." "All measures" has not been interpreted to mean an airline must do everything in its power to avoid delay, only what is reasonable. The carrier need only show that it took "all precautions that in sum are appropriate to the risk, i.e. measures reasonably available to defendant and reasonably calculated, in cumulation, to prevent the subject loss. ... Courts have found that airlines behaved reasonably in delay situations caused by increased security measures, mechanical failures, and weather disruptions."
Damages For Delay Of International Flights Under Article 19 Of The Montreal Convention - Transport - United States
Mar 28, 2019, 1:46 pm
#15
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If it doesn't happen then, contact Customer Service
If that doesn't work, you can go to small claims.