Compensation for route cancellation and schedule change?
Mar 19, 2019, 11:14 am
#1
Original Poster
Join Date: Jul 2008
Posts: 336
Compensation for route cancellation and schedule change?
Not sure if this is the right place -
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
Mar 19, 2019, 11:16 am
#2
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Not sure if this is the right place -
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
Mar 19, 2019, 11:18 am
#3
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 433
I tried to get compensation by calling and emailing. Obviously they did not want to give me a cheque. I thought about going through small claims, but it did not seem worth it due to the time. I ended up asking to be rebooked a day earlier, and they refused. At the end of the day, I received a refund for the ticket.
Mar 19, 2019, 11:19 am
#4
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Not sure if this is the right place -
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
What happens when a route is cancelled, and they rebook 5 hrs earlier?
I expect that I can adjust that without penalty, to find a “less bad” option. But can we get any other compensations a la IDB? Rebooking on another carrier, (hotel), nice cheque?
(I highly doubt hotel is useful in his case, just asking for completeness)
Particular flight is AC8217 in May YVR-YXC but we are originating in YYJ. Alternative could take PCA YYJ-YVR-YXC or sometimes YYJ-YLW-YXC, or WS YYJ-YYC-YXC. No more AC YYJ-YYC-YXC option either. The early flight they rebooked us on does not work at all, and the late one (scheduled arrive ~7pm) is not great either as we will be traveling with an infant and incurs longer layovers etc.
Mar 19, 2019, 11:29 am
#5
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
Please note that these posts have been moved out of a thread regarding IDB/VDB as a route cancellation and resulting schedule change falls into a different category.
tcook052
AC forum mod.
tcook052
AC forum mod.
Mar 19, 2019, 12:29 pm
#6
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Your options are to re-book at a better time (this would be free for you), or to get a refund and you can book with another carrier. Not sure what day in May you're flying, I just did a look-up for YYJ-YXC on Sat May 11 and a few reasonable options come up. Looks like AC has replaced several DH1/3 flights with 2 daily Q400. There is also no longer service YYC-YXC.
AC8070-AC8219 departing 15:05, 1:01 layover in YVR and arriving at 18:49.
Not sure why the morning doesn't work but there is also AC8050-AC8215 departing at 07:00 arriving at 11:09.
Without knowing the exact date, it is hard to help. Note that if a better AC option exists, you should be able to ask for it (if there is a better option). With the high frequency on YYJ-YVR I find it hard to believe that you'd be forced into a long layover. As long as there are seats available, you should be able to book it - even if only Latitude is left and you originally bought Basic/Standard/etc.
AC8070-AC8219 departing 15:05, 1:01 layover in YVR and arriving at 18:49.
Not sure why the morning doesn't work but there is also AC8050-AC8215 departing at 07:00 arriving at 11:09.
Without knowing the exact date, it is hard to help. Note that if a better AC option exists, you should be able to ask for it (if there is a better option). With the high frequency on YYJ-YVR I find it hard to believe that you'd be forced into a long layover. As long as there are seats available, you should be able to book it - even if only Latitude is left and you originally bought Basic/Standard/etc.
Mar 19, 2019, 4:57 pm
#7
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
I tried to get compensation by calling and emailing. Obviously they did not want to give me a cheque. I thought about going through small claims, but it did not seem worth it due to the time. I ended up asking to be rebooked a day earlier, and they refused. At the end of the day, I received a refund for the ticket.
You know I am all for good customer service and AC could definitely improve, but I just find it amazing that people want to be comped and credited for every thing these days. I mean do you sue the grocery store if they run out of your favourite product?