AKL-SYD-PER mixed class booking on Air NZ - QF codeshare
#1
Original Poster
Join Date: Nov 2018
Programs: qantas, ar new zealand, virgin australia
Posts: 5
AKL-SYD-PER mixed class booking on Air NZ - QF codeshare
I was downgraded by Air New Zealand from Business to Economy on a two stage flight with the second leg a codeshare flight with Qantas. I had an Air New Zealand business class ticket bought on their website which carries no alert to the possibility of a downgrade. Air New Zealand have refused to offer compensation and were of no help in obtaining the contracted quality of travel from Qantas.
#2
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
Why were you downgraded?
Air NZ's have a policy for downgrades whether it be a cancellation or oversold flights - there has to be something you aren't telling us because your story doesn't stack up nor match their policy.
Air NZ's have a policy for downgrades whether it be a cancellation or oversold flights - there has to be something you aren't telling us because your story doesn't stack up nor match their policy.
#3
Original Poster
Join Date: Nov 2018
Programs: qantas, ar new zealand, virgin australia
Posts: 5
I have no idea why they downgraded me and they did not offer an alternative flight matching the advertised and purchased conditions. It looks like a case of breach of contract but I do not have the resources to sue them.
#6
Original Poster
Join Date: Nov 2018
Programs: qantas, ar new zealand, virgin australia
Posts: 5
I had a half hour phone conversation with them on 12th November. No offer of compensation or alternative flight. I wrote to them on 12th November but have received no reply to this. The flight was in two legs with the second leg a codeshare Air New Zealand/Qantas operated by Qantas. It looks like Air New Zealand take no responsibility for what Qantas does even though the contract is directly with Air New Zealand.
#7
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,026
I had a half hour phone conversation with them on 12th November. No offer of compensation or alternative flight. I wrote to them on 12th November but have received no reply to this. The flight was in two legs with the second leg a codeshare Air New Zealand/Qantas operated by Qantas. It looks like Air New Zealand take no responsibility for what Qantas does even though the contract is directly with Air New Zealand.
Were the flights on time or delayed?
Details do matter
#8
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
You still haven't provided any details.
As I've mentioned Air NZ's downgrade policy is very clear and I don't think I've ever seen another FT thread ever (nor seen mention anywhere else) of Air NZ not abiding by that policy.
There has to be more to this story, yet you're not providing any more information. Should be pretty easy to tell us why Air NZ downgraded you because it was obviously a Trans Tasman flight - was it a change of aircraft?
As I've mentioned Air NZ's downgrade policy is very clear and I don't think I've ever seen another FT thread ever (nor seen mention anywhere else) of Air NZ not abiding by that policy.
There has to be more to this story, yet you're not providing any more information. Should be pretty easy to tell us why Air NZ downgraded you because it was obviously a Trans Tasman flight - was it a change of aircraft?
#11
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
#12
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
I'm placing bets on the QF flight being a regional operated by QantasLink or Jetstar which happens to be on a craft that doesn't even have a Business class.
Though on QF domestic, "Business" class is a bit of .a stretch. I personally coined the term "Perspex Class" for it, because it's really just a slightly bigger seat with a sheet of perspex separating you from the plebs.
Though on QF domestic, "Business" class is a bit of .a stretch. I personally coined the term "Perspex Class" for it, because it's really just a slightly bigger seat with a sheet of perspex separating you from the plebs.
#13
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,026
Would not expect to be on JQ, as the Air NZ-QF arrangement is for QF codeshares (NZ flight numbers) on Au domestic routes. JQ is a separate airline (when is suits QF).
#14
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
It's a bit precious complaining about getting an economy connection on AU domestic regional routes given how little difference there is between Y and J class on QF's CRJ and 717 fleet (if there even is multiple classes at all). Were they expecting a lie flat? Pretty sure that's only on east to west coastal routes.
I've gotten economy connections on in-alliance TPAC routes before with NZ, it's a common thing.
#15
Original Poster
Join Date: Nov 2018
Programs: qantas, ar new zealand, virgin australia
Posts: 5
Flights: NZ 105 Auckland to Sydney, Aircraft 777-200, Business class confirmed;
QF 583/ NZ 7583, Sydney to Perth, Aircraft A330 200; Downgraded to economy class.
Ticket purchased Air New Zealand Business class, Auckland to Perth.
QF 583/ NZ 7583, Sydney to Perth, Aircraft A330 200; Downgraded to economy class.
Ticket purchased Air New Zealand Business class, Auckland to Perth.