I’m booked onto BA7060 tomorrow and have just checked in online, originally we were allocated 15D, 15E and 15F, but row 6 D-F was free so I tried selecting these instead, but it gave me an error message so I gave up and hit the stick with original seats. I then completed check in and when I got the boarding passes it’s allocated myself 6D, my husband 6F and has left my deaf 9yr old daughter in 15E. I’ve tried calling both Iberia (who can’t help as it’s booked through BA) and BA who can’t access the flight on the system as it’s operated by Iberia. All they can do is tell me to sort it at the airport and as she’s under 12 she has to sit with one of us and as 6E is free they will put her there. Obviously if they can’t sort it then my husband will take 15E and my daughter will be with me, but potentially with someone in the middle of us (who will hopefully swap). My concern is my daughter needs someone directly next to her to communicate as she relies heavily on lip reading with her hearing aids, I’m worried things may shift around and 6E is taken and we end up in seats behind and in front of each other which means we can’t communicate. I know probably being a paranoid, over anxious mother, but I’m so worried and wondered if any of you helpful lot had any other ideas?!

Sorry to hear of your troubles. Could you possibly ask to be unchecked-in? And then when checking in again select the seats you need.

Also, make sure you have included special assistance on your booking as this may well help when tying to sort your seats.

Thank you both. Special assistance was selected. I hoped that calling both airlines would mean they could check us out and I’m again but both sides claim they can’t access the bits as it’s the other airlines booking/plane! Guess it’s a sleepless night and fingers crossed arriving early at the airport tomorrow. Glad we’ve 2 of us in row 6 as a fallback!

THANK YOU so much CWS, the Iberia app worked, although my daughter couldn’t move !! What a relief & thank you everyone else!