Tier Points Rip Off
Oct 22, 2017, 1:32 pm
#1
Original Poster
Join Date: Oct 2017
Programs: BA
Posts: 3
Tier Points Rip Off
I am a regular transatlantic flyer.
My latest flight was return LHR to YUL.
I have only been awarded half the tier points and avios miles on the return leg to the outward journey.
Class of ticket same in both directions. This has never happened before.
Is there a new rule I don't know about?
My latest flight was return LHR to YUL.
I have only been awarded half the tier points and avios miles on the return leg to the outward journey.
Class of ticket same in both directions. This has never happened before.
Is there a new rule I don't know about?
Oct 22, 2017, 1:40 pm
#2
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Hello and welcome to Flyertalk. Can you give us more information on this one? Which cabin did you fly in? Which booking class? How may points and Avios were you awarded? I'm assuming this was BA marketed and operated?
Oct 22, 2017, 1:41 pm
#3
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
In Economy the points vary by the booking class not the cabin of service. If the ticket booked into the O, Q or G buckets you receive only 25% of the tier points and Avios (so 20TP on this route). In Y, B or H would would have got 70 and for everything else 35. It’s been like that for a couple of years at least though of course it might be the first time your tickets have worked out that way.
Oct 22, 2017, 1:42 pm
#4
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
I'm sure this has happened before. Rarely does a new member post a true first here.
This is either an IT-glitch or there is something about the story you are not telling us. If you give us all the details, such as selling class etc we might be able to say for sure what the problem is.
This is either an IT-glitch or there is something about the story you are not telling us. If you give us all the details, such as selling class etc we might be able to say for sure what the problem is.
Oct 22, 2017, 1:45 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,196
It is not advisable to use terms like 'rip off' when there could be a valid explanation for the different figures.
There is more to tier point that fare class i.e. cabin. The fare bucket makes a difference.
It is quite possible that your outbound flight was in a different fare bucket than the inbound and that explains the different award.
In m your avios account what does it say on each line. It will be two letters after the journey details e.g. (C/D). Come back with that info for both legs and you'll get better advice.
There is more to tier point that fare class i.e. cabin. The fare bucket makes a difference.
It is quite possible that your outbound flight was in a different fare bucket than the inbound and that explains the different award.
In m your avios account what does it say on each line. It will be two letters after the journey details e.g. (C/D). Come back with that info for both legs and you'll get better advice.
Last edited by UKtravelbear; Oct 22, 2017 at 1:55 pm
Oct 22, 2017, 1:46 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,913
Hi and Welcome to flyertalk and the BA forum!
If you log in to your BAEC account and look at your transactions there shluod be something like
LONDON HEATHROW- MONTREAL ( M/O)
Where M is the cabin ( World Traveller) and O is the Fare Code (O) and the fare code is likely to have changed between the outbound and return as earlier posters have commented.
If you post more details we can provide more guidance.
Regards
TBS
If you log in to your BAEC account and look at your transactions there shluod be something like
LONDON HEATHROW- MONTREAL ( M/O)
Where M is the cabin ( World Traveller) and O is the Fare Code (O) and the fare code is likely to have changed between the outbound and return as earlier posters have commented.
If you post more details we can provide more guidance.
Regards
TBS
Oct 22, 2017, 2:10 pm
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Unlikely, but to follow-up on the comments above, the more information you can give the better, and anything that may have had an impact such as an upgrade or anything similar.
Welcome to Flyertalk RubyRed1 and welcome in particular to the BA forum. I hope we will see more from you, and I am fairly sure we can assist you find out what has gone on here. I hope you had a good time in Montréal, a very fine city.
Welcome to Flyertalk RubyRed1 and welcome in particular to the BA forum. I hope we will see more from you, and I am fairly sure we can assist you find out what has gone on here. I hope you had a good time in Montréal, a very fine city.
Oct 22, 2017, 2:48 pm
#8
Original Poster
Join Date: Oct 2017
Programs: BA
Posts: 3
Thank you all for replying.
I see M/M on one leg and H/M on the other.
My previous bookings on this route have had same code in both directions.
Don't know why though as both directions were World Traveller and had no difference in restrictions, seat etc.
I see M/M on one leg and H/M on the other.
My previous bookings on this route have had same code in both directions.
Don't know why though as both directions were World Traveller and had no difference in restrictions, seat etc.
Oct 22, 2017, 2:59 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,196
Whulst you were in WT your fares were is different fare buckets with different TP and avios.
The M/M earned you 35 tier points and a basic 1626 avios.
The leg with the H/M earned you 70 tier points and a basic 3252 avios.
The M/M earned you 35 tier points and a basic 1626 avios.
The leg with the H/M earned you 70 tier points and a basic 3252 avios.
Oct 22, 2017, 3:00 pm
#10
Join Date: Aug 2012
Posts: 2,676
Basically - in World Traveller - the lowest codes get 20 points, middle codes 35 and top codes 70.
Because of the way booking works - you can end up on separate codes, but the same restrictions. Confusing but true.
Oct 22, 2017, 3:07 pm
#12
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
A decent travel agent will be able to tell you. So will most online travel agents. If I have a doubt about the fare bucket and the airline doesn't show it during booking I check with the ITA matrix or Expedia.
Oct 22, 2017, 3:20 pm
#14
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
You can find it in the ba.com site when booking. Details here https://www.britishairways.com/trave...e/public/en_gb
Oct 22, 2017, 4:21 pm
#15
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
You can find it in the ba.com site when booking. Details here https://www.britishairways.com/trave...e/public/en_gb