Last edit by: mia
Find card benefits and updated information for every AMEX card issued in the USA here: http://www.americanexpress.com/us/co...-benefits.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
American Express Purchase Protection
#1
Original Poster
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,472
American Express Purchase Protection
An item I am about to buy went on sale as refurbished. The manufacturer 1 year warranty still applies. Will purchase protection work the same way on refurbished items or is that an exclusion?
#2
In memoriam
Join Date: Jan 2006
Posts: 4,020
In my experience Amex goes out of its way to pay these sorts of claims. I suspect that there are very few who make them.
#3
Join Date: Jul 2005
Location: GRU / SXB
Programs: FB Plat, CX Diamond, TK Elite *G, EK Gold, EY Silv, Amex Cent, R&C 5C, HH Diamond, SPG Gold, Avis PC
Posts: 1,077
What are the items excluded in the purchase protection plan in the US?
In France, pretty much everything is excluded so I can't even fathom what this protection could be used for... (sample of excluded items: computers, cameras, PDA, cell phones, MP3 players, camcorders, glasses). So I guess it only works for clothes and jewelry (but there is a maximum of 2500 Euros that they will pay per incident). Cigarettes burns are an exclusion...
I've bought lots of electronic equipment with my card thinking they were insured until I read the fine prints on the insurance policy...
In France, pretty much everything is excluded so I can't even fathom what this protection could be used for... (sample of excluded items: computers, cameras, PDA, cell phones, MP3 players, camcorders, glasses). So I guess it only works for clothes and jewelry (but there is a maximum of 2500 Euros that they will pay per incident). Cigarettes burns are an exclusion...
I've bought lots of electronic equipment with my card thinking they were insured until I read the fine prints on the insurance policy...
#4
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Unfortunately, refurbished items are excluded from both programs.
Start here....
https://www.onlineclaim.americanexpr...mand=CI.Logoff
Scroll down to Benefits Information, choose the plan you want to read about, click [Go], click [Complete Program Benefit Details] and the PDF will load.
Last edited by mia; Jun 3, 2007 at 10:40 am
#5
Original Poster
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,472
The Purchase Protection Plan protects eligible purchases against accidental damage, loss, and theft for up to 90 days from the date of purchase. I think you are asking about the Buyers Assurance Plan which provides an extension on the original manufacturer's warranty for up to one additional year.
Unfortunately, refurbished items are excluded from both programs.
Start here....
https://www.onlineclaim.americanexpr...mand=CI.Logoff
Scroll down to Benefits Information, choose the plan you want to read about, click [Go], click [Complete Program Benefit Details] and the PDF will load.
Unfortunately, refurbished items are excluded from both programs.
Start here....
https://www.onlineclaim.americanexpr...mand=CI.Logoff
Scroll down to Benefits Information, choose the plan you want to read about, click [Go], click [Complete Program Benefit Details] and the PDF will load.
And a great link thanks ^
#6
Join Date: May 2006
Location: Brielle, New Jersey
Programs: AMEX Rewards Plus Gold, SPG Gold, Continental and American
Posts: 66
AMEX Purchase Protection
The other day I spilled some of my skin care stuff on a tee from A&F and consequently stained the shirt beyond what any amount of Shout could fix. I’ve used this service before and was really very impressed. So I called them and after providing a few details the guy said they would credit the account within a few days. I was wondering what kind of experience anyone else has had?
#8
Join Date: Feb 2007
Posts: 90
My own story - bought a digital camera and related accessories valued at around $500. Within the 90 day protection period, I lost them. Sent in a claim form and receipts, and within a week was refunded the full amount.
Friend's story - bought some Bolle' sunglasses. Lost them within 2-3 days of purchase. Call to Amex - the CS identified the related charge and provided an immediate credit without him having to file any paperwork.
When Amex works, it really works.
Friend's story - bought some Bolle' sunglasses. Lost them within 2-3 days of purchase. Call to Amex - the CS identified the related charge and provided an immediate credit without him having to file any paperwork.
When Amex works, it really works.
#9
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,426
I had a similar experience. I called a few days before the Amex warranty extension on a cordless phone exipired. They credited me with the full purchase price with no problem, receipt, hassle, or complaint. They found the purchase in my account history right away. I was quite surprised!
#10
Join Date: Nov 2006
Location: Phoenix, AZ
Programs: Amex Plat
Posts: 56
Abbreviations
The other day I spilled some of my skin care stuff on a tee from A&F and consequently stained the shirt beyond what any amount of Shout could fix. I’ve used this service before and was really very impressed. So I called them and after providing a few details the guy said they would credit the account within a few days. I was wondering what kind of experience anyone else has had?
All you people who put in abbrevations and think that everyone will know what you are talking about.
A&F - abercrombie and finch or whatever? Spend a couple extra seconds and type out the full name.
All of us aren't as smart as you!
#11
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Back on-topic...I have used it several times before for sunglasses I broke, things I ruined, and I actually just used it again last night for some grease stains that didn't come out of a new shirt I bought. I love this benefit and it definitely keeps my spending on my Amex when I am debating what card to use.
#12
Join Date: Jun 2007
Location: DTW hub-captive
Programs: NWA Platinum
Posts: 122
There are lots of abbreviations on FT, but be honest
A&F is NOT a common abbreviation here.
I'm glad someone figured it out. I didn't.
Back on topic - are you all saying amex will refund your money even if you are at fault for ruining something through your own negligence or accident, or just being forgetful and losing your camera and sunglasses ? Sounds too good to be true. How many times I've lost my cell-phone I cant count them.
I can see extending a warranty on a mechanical device as reasonable, the rest is a surprise to me. Since you all speak so highly of this benefit I'm going to give this card a try.
A&F is NOT a common abbreviation here.
I'm glad someone figured it out. I didn't.
Back on topic - are you all saying amex will refund your money even if you are at fault for ruining something through your own negligence or accident, or just being forgetful and losing your camera and sunglasses ? Sounds too good to be true. How many times I've lost my cell-phone I cant count them.
I can see extending a warranty on a mechanical device as reasonable, the rest is a surprise to me. Since you all speak so highly of this benefit I'm going to give this card a try.
#13
Join Date: Apr 2004
Posts: 46
There are lots of abbreviations on FT, but be honest
A&F is NOT a common abbreviation here.
I'm glad someone figured it out. I didn't.
Back on topic - are you all saying amex will refund your money even if you are at fault for ruining something through your own negligence or accident, or just being forgetful and losing your camera and sunglasses ? Sounds too good to be true. How many times I've lost my cell-phone I cant count them.
I can see extending a warranty on a mechanical device as reasonable, the rest is a surprise to me. Since you all speak so highly of this benefit I'm going to give this card a try.
A&F is NOT a common abbreviation here.
I'm glad someone figured it out. I didn't.
Back on topic - are you all saying amex will refund your money even if you are at fault for ruining something through your own negligence or accident, or just being forgetful and losing your camera and sunglasses ? Sounds too good to be true. How many times I've lost my cell-phone I cant count them.
I can see extending a warranty on a mechanical device as reasonable, the rest is a surprise to me. Since you all speak so highly of this benefit I'm going to give this card a try.
The other level is doubling the manufacturer warranty up to one year. That is called something else, and AMEX is also excellent about that benefit. I had a DirecTV HD-TiVo go belly up about 18-19 months in. I called DirecTV, and they said the only option was replacement. I called AMEX, they called DirecTV to confirm, and I soon received a check for $500 to get the receiver replaced.
These two benefits keep me buying my large ticket items on my AMEX Platinum.
#14
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Hmm... I paid the 1000$ deposit for the new Toyota RAV4 we bought this week with my SPG Amex
Just kidding... they wouldn't allow me to charge more than 1000$ to the Amex. The rest I had to pay by cheque.
Just kidding... they wouldn't allow me to charge more than 1000$ to the Amex. The rest I had to pay by cheque.
#15
Join Date: May 2005
Location: FL
Programs: Premier 1K, 1 mm
Posts: 310
On another note, I was once a no show for the first night at a $400 room at the Regent in Hong Kong (my stupid mistake on crossing international dateline). The hotel charged me, but AMEX extended me the courtesy of paying for that night.
Jack