astralclouds

Assuming T4 flights move over on 30 April, the staff inolved will have the distinct advantage of being surrounded by colleagues who have 5 weeks experience.

I hope this contributes to a smoother transition.

bazzatel

Looks like WW's woes are stacking up against him:

http://business.timesonline.co.uk/to...cle3670961.ece

(Not an actual) vote of no confidence by BALPA - quel surprise
Transparency on perceived cost of T5 fiasco demanded by institutional investors

bernardd

I'm with you on that - the explanations offered don't seem to fit very well.

If it were simply a matter of familiarity with the bagagge equipment then, one week on, most of the staff will have gone through at least a couple of shifts in T5 and you'd expect the performance to be improving and the number of cancellations to fall. That they're stubbornly around 10% suggests there's another part to the story.

When I stop to think about it, I'm sure a few passengers are able to vote with their feet, but presumably most of the folks on the cancelled flights are being re-accomodated - that will show up in the load factor figures for April. If it's, say, 50% being re-accomodated, then BA can cope with 95% of passengers and 95% of bags, but what set of circumstances makes it better/easier to annoy people by cancelling more flights?

Overall the longer this goes on, the more it's getting to sound like something else is rotten in the state of Denmark.

bernardd

Remembering that BA is the result of a merger of BEA and BOAC, with the cabin crew still divided between European and Intercontinental groups, are the baggage handlers still similarly divided? Is it safe to assume the ex-T1 folks play nicely with the ex-T4 folks?

aristoph

I am amazed he has survived as long as he has. As I have pointed on several times in other threads he has presided over a disastrous underperformance of BA shares relative to almost every other European airline. The City will surely get tired of him before much longer.

Cyba

'xcuse me! Please don't lump the one with the other!

And anyway, when was the last time you flew either? On many counts they're both better than BA. But that's for another thread, another time

david55

Quote:
Originally Posted by IAMORGAN
a very long queue to be photographed -took 40 minutes from the beginning of the queue to actually getting through connection

Just who has to be photographed? I'm taking a SEA-LHR-FCO flight later this summer and I assume that I will go thru T-5. Do I get photographed?

IAMORGAN

No, it's only passengers travelling on domestic services that get photographed as they don't need a passport to travel, and the airport operates both domestic and international flights from a common departures area. If you were going on to a UK destination through LHR, you would get photographed at flight connections.

astralclouds

A photo is required for each passanger transferring from international to domestic flights, to ensure that the person who boards the domestic flight is the same person that has passed through UK immigration

pdx42

The cost to BA for the T5 debacle is $45 million and climbing fast. If that's not detrimental to WW's future; what is?

oliver2002

Why not cancel the BA tix and book with LH? The 12 APR overnighter can be had for 384$ and the MAY 2-4 for 184$ on LH USA.com

Petrus

Brilliant

Colbert Report on Comedy Central just aired a piece on BA+T5+luggage+England. Made me laugh

Worth a look. ^

travelchickie

FWIW, I also heard from BA customer service that some bags are being put on flights without being scanned.

I haven't bothered with the tracing system for quite a few days. When it works, it still displays "no information is available" when CS said two days ago that my luggage was "manually put on plane." Of course, I have no idea what the flight number is, when it was put on the plane and where that plane was going.

Six days and counting with no luggage....

uk1

There will be a few more heads of fund holders murmering, but their moment has in fact passed without loud calls. Currently what will bring this to a head is a further event. BALPA are well aware of this - hence their pressure on him - and it might be their event which triggers louder calls for WW's head. A serious impediment to fund managers to making those calls would be a lack of a clear replacement - possibly from within - that they would feel more confidence in. This has in fact helped WW stay.

What would help WW is for some clear and credible explanations from him about what exactly did go wrong with the planning and implementation of T5, and in the end, does responsibility lie at the feet of 1 or 2 senior reporting execs that have let him down. And what is BAA's share of blame in all this? At the moment, there is too much speculation about what the causes are, and some suspicion that perhaps for some tactical purposes WW has appeared to be content to take some heat due to BAA. Has he some negotiations going on with BAA that leaves the heat off of them in return for something else? All of it is puzzling and needs explaining. If those facts emerge with some firings and credible replacements some heat will dissapear.

If not then I'd say a single further "mis-management" event causing a further drop in the share price or to seriously impact BA's reputation will do it, or if the press get up a head of steam if T5 cancellations are at the same level in say 7 days or so.

PUCCI GALORE

Swanhunter and Teece. Muccihoods for you both. The reason? You read a decent newspaper and this thread need a bit of lightening up. Wait until You Know Who in Argentina gets aload of that.

Off to work - so hope that you both accept.


PGXX