Mis-connect due to BA flight delay - advice
#1
Original Poster
Join Date: Jun 2006
Location: Manchester,UK and NYC
Programs: One Pass, BAEC, AA
Posts: 708
Mis-connect due to BA flight delay - advice
Next week I am flying with 3 young children on BA (MAN-JFK) - this flight arrives JFK 12:45pm. On a seperate booking we are connecting to AA320 (JFK-MIA), departing 3:40pm. The AA ticket is a deep discounted economy (too dear to travel biz class with 5 of us).
I would like some advice as to what is AA policy if we miss the JFK-MIA flight due to delay of the BA flight.
As it happened, yesterday in Manchester there was a power failure at the airport which resulted in cancelled/delayed flights. The MAN-JFK flight was delayed 3 hours (arrived 3:37pm into JFK).
Having 3 young ones with us, I am somewhat concerned regarding this possibility.
Many thanks for your advice
I would like some advice as to what is AA policy if we miss the JFK-MIA flight due to delay of the BA flight.
As it happened, yesterday in Manchester there was a power failure at the airport which resulted in cancelled/delayed flights. The MAN-JFK flight was delayed 3 hours (arrived 3:37pm into JFK).
Having 3 young ones with us, I am somewhat concerned regarding this possibility.
Many thanks for your advice
#2
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
Although AA have no legal obligation if the BA flight is delayed, I would expect them to rebook you on the next available flight if you miss-connect, particularly if you get BA to issue the AA BPs in MAN (should not be a problem, even with separate tickets).
That is, unless anyone has had a different experience?
It might also help to phone AA from the UK before you leave if it looks like you might miss your connection.
That is, unless anyone has had a different experience?
It might also help to phone AA from the UK before you leave if it looks like you might miss your connection.
#3

Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Call AA and ask them to "link" the two reservations.
#4




Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Ambassador
Posts: 5,924
My experience with AA was different, probably because it involved a LCC in Europe.
AA ORD-FRA was delayed by 2 hours. As a result I missed my Ryan air flight to FRL (BLQ). AA denied any responsibility and said because it was a separate ticket there was nothing they can or should do for me.
I would hope your experience would be difference due to OW.
First of all, is this a nesting ticket? I presume you are flying back the same routing.
Are there other AA flights after yours?
What would you like AA to do for you? Most likely it will be a BA solution, not an AA solution.
Keep in mind that if you miss your AA flight and do not call, their policy is to cancel all segments. If you get a nasty GA, you will have some troubles getting this reinstated. You will be able to do it, but just be aware of that potential pitfall as well.
Good Luck
AA ORD-FRA was delayed by 2 hours. As a result I missed my Ryan air flight to FRL (BLQ). AA denied any responsibility and said because it was a separate ticket there was nothing they can or should do for me.
I would hope your experience would be difference due to OW.
First of all, is this a nesting ticket? I presume you are flying back the same routing.
Are there other AA flights after yours?
What would you like AA to do for you? Most likely it will be a BA solution, not an AA solution.
Keep in mind that if you miss your AA flight and do not call, their policy is to cancel all segments. If you get a nasty GA, you will have some troubles getting this reinstated. You will be able to do it, but just be aware of that potential pitfall as well.
Good Luck
#5
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
[QUOTE=Deltahater;8196986]
What would you like AA to do for you? Most likely it will be a BA solution, not an AA solution. /QUOTE]
On one ticket a missed connection would be BA's responsibility. On two tickets you rely on the good will of AA. But given their flat tire policy I would expect you to be rebooked.
What would you like AA to do for you? Most likely it will be a BA solution, not an AA solution. /QUOTE]
On one ticket a missed connection would be BA's responsibility. On two tickets you rely on the good will of AA. But given their flat tire policy I would expect you to be rebooked.
#6



Join Date: Dec 2004
Posts: 5,811
Linking two reservations may help a bit, but it does not create a legal obligation. Booking two separate tickets is rarely a good idea, and even less so when traveling with kids..
#7
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
I buy these sort of tickets and hope I will be OK if I do miss my connection ...
#8
Join Date: Apr 2006
Posts: 1,360
For example, my last london trip took advantage of some very cheap JFK-LHR J fares plus triple mile bonus. I booked separate tix from TUL-JFK.
Sure, it was somewhat inconvenient and there's a risk, but if you leave yourself plenty of time, it's quite doable.
#9




Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Ambassador
Posts: 5,924
Are you sure about this? It seems to me that BA especially under Eu rules has an obligation to compensate the pax. This AFAIK, implies a responsibility to help the pax with his AA ticket.
#10
FlyerTalk Evangelist


Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
In case of a long delay, BA would only have a responsibility to help the PAX at the point of origin, i.e. in MAN (see http://www.caa.co.uk/default.aspx?ca...90&pageid=4404).
#11
Join Date: Mar 2006
Location: OAK/SFO/SJC
Programs: AA Plat 2MM+, HHonors, Amtrak GuestRewards
Posts: 1,158
Anecdotally, 2-3 years ago I was flying ZRH-LHR//-ORD-SFO on separate BA//AA tickets (which saved me about $600 as compared to one ticket), and the BA flight ZRH-LHR was delayed by about 3 hours. Thus, I arrived LHR about 30 minutes prior to my LHR-ORD flight. Despite a good sprint to the flight connections center, clearly I was not going to make the connection.
I jogged over to the AA ticket counter, handed them my ticket, and they said "well, nice try, but you won't make it!" They immediately put me on the next flight, an hour or two later, without any problems. Of course, that wasn't JFK with summer loads at what they are now.
-Hayden
I jogged over to the AA ticket counter, handed them my ticket, and they said "well, nice try, but you won't make it!" They immediately put me on the next flight, an hour or two later, without any problems. Of course, that wasn't JFK with summer loads at what they are now.
-Hayden
#12

Join Date: Jan 2005
Location: Brooklyn, NY, USA
Programs: AA Gold
Posts: 221
My experience with AA was different, probably because it involved a LCC in Europe.
AA ORD-FRA was delayed by 2 hours. As a result I missed my Ryan air flight to FRL (BLQ). AA denied any responsibility and said because it was a separate ticket there was nothing they can or should do for me.
I would hope your experience would be difference due to OW.
AA ORD-FRA was delayed by 2 hours. As a result I missed my Ryan air flight to FRL (BLQ). AA denied any responsibility and said because it was a separate ticket there was nothing they can or should do for me.
I would hope your experience would be difference due to OW.
LCC's on the other hand generally make it very clear that if you miss your flight's minimum check-in time by even a minute, you're out-of-luck and need to buy a new ticket. This is presumably part of their revenue plan.
#13




Join Date: Sep 2001
Location: midway between EDI and DND
Programs: BA Gold, AA Plat for Life, ex BD Gld (RIP)
Posts: 664
I have no experience of this in the order that the OP plans to fly - misconnecting to an AA flight because of a delayed BA flight.
I do, however, have experience going the other way around - misconnecting to a BA flight because of a delayed AA flight - and it wasn't a good one.
Our AA DEN-ORD-LHR flights were seriously delayed because of weather. AA rebooked us on our connecting LHR-EDI flights (which were on separate tickets) and issued us with BPs and checked our bags all the way through to EDI.
When we came to board the EDI flight at LHR we were denied boarding by the BA GAs. We were given the choice of buying new tickets or having our bags unloaded. We tried to tough it out, reckoning that common sense would prevail and that they wouldn't delay the flight just to get our bags off. Wrong! Bags came off and we had to buy new tickets.
BA offered us a 'special unpublished fare' that they have to 'help' people in this situation. Asked at the BD counter - they offered tickets at significantly less than the BA special.
I do, however, have experience going the other way around - misconnecting to a BA flight because of a delayed AA flight - and it wasn't a good one.
Our AA DEN-ORD-LHR flights were seriously delayed because of weather. AA rebooked us on our connecting LHR-EDI flights (which were on separate tickets) and issued us with BPs and checked our bags all the way through to EDI.
When we came to board the EDI flight at LHR we were denied boarding by the BA GAs. We were given the choice of buying new tickets or having our bags unloaded. We tried to tough it out, reckoning that common sense would prevail and that they wouldn't delay the flight just to get our bags off. Wrong! Bags came off and we had to buy new tickets.
BA offered us a 'special unpublished fare' that they have to 'help' people in this situation. Asked at the BD counter - they offered tickets at significantly less than the BA special.
#14
Join Date: Jan 2004
Location: Minneapolis, MN, USA
Posts: 4
Let me throw you a possible curvball. Please recheck your documents. It may have been a typo, but you posted you are taking AA320 JFK-MIA. AA320 is actually a MIA-LGA flight. Even if it is a typo, please recheck everything now. One of the most common errors I have seen when using seperate bookings Europe to US via NYC is to be setup arriving into JFK and departing LGA. This could be a huge problem, at the wrong time of day this can add over an hour just to get between the 2 airports. Even at the right time of day you'll need at least 30 minutes under the best conditions. Then of course recheck luggage and all of this AFTER having to clear customs/immigration at JFK.
#15
FlyerTalk Evangelist




Join Date: Jul 2002
Location: SE1, London & White River, South Africa
Posts: 24,589
Although AA have no legal obligation if the BA flight is delayed, I would expect them to rebook you on the next available flight if you miss-connect, particularly if you get BA to issue the AA BPs in MAN (should not be a problem, even with separate tickets).
That is, unless anyone has had a different experience?
It might also help to phone AA from the UK before you leave if it looks like you might miss your connection.
That is, unless anyone has had a different experience?
It might also help to phone AA from the UK before you leave if it looks like you might miss your connection.

