The question is would zero-ed inventory allow for a claim to reroute if the flight still shows as operating? If yes - it would be indeed very good news. But I am not sure. In our case we have a mix of paid J and award J - either paid with QR Avios and AS points. So it would be complicated to plan for alternatives. Assuming the situation continues and would not allow for full schedule by mid may best case scenario would be by mid April to for QR to reroute us with BA/AF/KL. Worst case scenario would be QR canceling last minute, returning our payment, and having to find on our own four J return tickets SFO to South Africa one month or less before our flights. In any case I plan to wait for another couple of weeks or at least until mid April before I take action. There are too many unknowns and uncontrollables right now.

You will only be able to reroute when they have cancelled the flight. You can't reroute even if they are not selling any more seats but still have it on schedule.

Looking at their flight schedule, DOH-SFO is still scheduled for some days for the rest of this month and in April.
https://www.qrcargo.com/s/network-an...ate=2026-03-23

My experience and the guideline would say no. If you are lucky, you may get an agent who would reroute (but I think even that is getting more unlikely as they get more familiar with the guideline).

Funnily AS is selling SFO-DOH even as of tomorrow, and OTAs still are. Wonder if zeroed availability means they'll be able to start rerouting, thankfully something TATL is a lot easier than Europe-Asia.

I cannot reach QR's customer service.
The live chat says there are too many people in line and it does not even let me join the chat.
The support phone line never gets picked up...I've been on hold for more than 5 hours now.
(I am calling the Canadian phone number today as I am currently in Canada.)
How are people even managing to get to talk to a QR agent?

In addition, Qatar Airways has organized selected direct point-to-point flights to help passengers continue their journeys. Eligible passengers for point-to-point flights will be contacted directly by Qatar Airways.

source: https://www.qatarairways.com/en/rebo...ALL32451830&tt

Update!

Got an email the next day to say that routing can't be ticketed, and will only put me on reward inventory. The scope of the middle east policy isn't clear in this regard. Qatar aren't accepting new bookings, and I'm without a ticket. AA mismanaged my booking, refuse to book on revenue inventory on the dwindling number of available flights, and now there's a chance my original QR flights operate, or if they don't I'd still have options through irops. Many hours on the phone, tweets and chats has failed to move the needle, and I'm still without a confirmed ticket in the appropriate class of travel. I'll be booking a cash fare and reclaiming the costs (EC261). My advice, double & triple check your reservation is actually ticketed.

Here the list.

>
--AIRLINES HAVING AGREEMENT WITH: QR
AA T ED - AC T E - AD T E - AE T E
AF T E - AH T E - AI T E - AR T E
AS T E - AT T ED - AV T E - AW T E
AY T ED - AZ T E - A3 T ED - BA T ED
BG T E - BI T E - BP T E - BR T E
BT T E - BW T E - B6 T E - CA T E
CI T E - CM T E - CU T E - CX T ED
CY T E - CZ T E - DE T E - DT T E
DV T E - DX T E - EI T E - ET T E
EY T E - FA T E - FB T E - FI T E
FJ T E - FM T E - FN T E - GA T ED
GF T E - GK T E - GQ T E - G3 T E
HC T E - HF T E - HM T E - HO T E
HR T E - HU T E - HX T E - HY T E
IB T ED - IE T E - IZ T E - JJ T E
JL T ED - JQ T E - JU T E - JX T E
J2 T E - J4 T E - KC T E - KE T ED
KL T E - KM T E - KP T E - KQ T E
KU T E - KX T E - K6 T E - LA T E
LG T E - LH T E - LM T E - LO T E
LP T E - LR T E - LX T E - L6 T EME T E - MF T E - MH T ED - MS T E
MU T E - NH T E - NU T ED - NX T E
NZ T E - OA T E - OD T E - OM T E
OS T E - OU T E - OZ T ED - PC T E
PD T E - PG T E - PK T E - PR T ED
PS T E - PW T E - PX T E - PZ T E
P0 T E - QF T E - QV T E - Q2 T E
RA T E - RB T E - RJ T E - RO T E
RQ T E - SA T E - SB T E - SC T E
SK T E - SN T E - SQ T E - SU T E
SV T E - SW T E - TA T E - TC T E
TG T E - TK T E - TM T E - TP T E
TU T E - UB T E - UK T E - UL T ED
UR T E - UU T E - UX T E - VA T ED
VG T E - VJ T E - VN T E - VR T E
VY T E - V7 T E - WB T ED - WF T E
WS T E - WY T E - W2 T E - W3 T E
XK T E - XL T E - XQ T E - XZ T E
ZH T E - 2C T E - 3A T E - 3K T E
3U T E - 4C T E - 4M T E - 4Z T E
5H T E - 5Z T E - 6E T ED - 6I T E
7C T E - 7W T E - 8M T E - 8U T E

THE CODES DISPLAYED IN THE TABLE INDICATE THE AGREEMENTS THAT
EXIST (WITH THE AIRLINE LISTED TO THE LEFT) AS FOLLOWS:
T - TICKETING
P - PREPAIDS (PTA - PREPAID TICKET ADVICE)
TE - ELECTRONIC TICKETING
D - EMD (ELECTRONIC MISCELLANEOUS DOCUMENTS)


Better late then never. Hope this helps.

We have a flight on the 19th LHR via DOH to PER - just looking in the APP I have a notification that our outbound QR4 is cancelled and we have been rebooked on a later service at 8pm from LHR. However no connecting flight onto Perth. Our return flights from Perth in April are still showing. So at the moment we only have flights as far as Doha yet return flights coming back from Perth. I see a few other posts on Reddit with similar issues or with connecting flights that depart before the inbound flight arrives.

I've had no email informing of a schedule change. I'm guessing they maybe mid way through updating the schedule? Not sure whether to leave it a while or call. Like everyone there is the worry that the longer things are left unresolved, the less availability there is to ask for a rebooking on a different carrier.

I suspect my QRPC Gold status might have helped because I managed to connect with an agent on live chat almost immediately, about an hour ago, to reroute my flight (LHR-DOH on 21 March cancelled, no email yet as I found it out soon after they changed it on their schedule).

As there's no seat available on either CX, TK or NH, now I'm going from Qsuite to Club World, what a stark difference in the quality of the product...

Just wanted to provide an update on my own experience with QR.

Had Avios reward issued on QR paper (157 ticket) from BKK to MAN via DOH for 14MAR, 2 people in J.

QR cancelled the flight on the 12MAR. I didn’t get an email and only spotted the cancellation because I was religiously checking the app for updates. I managed to get through on live chat around 1pm ICT. It was the first time live chat had worked for me. The difference being there was a live chat link in my cancelled booking. Not sure if that made a difference or just coincidence.

Before speaking to QR, I’d researched alternatives with other airlines that I was happy with and had 4 options from Google flights and Skyscanner. As soon as I was connected to an agent, I said “my flight is cancelled, and I’d like to run through options for reprotecting on other airlines” then gave my first option. That wasn’t available, so we checked the second option which was BKK-TPE-LHR on CI (China Airlines). This was available and just as I was about to confirm, I lost connection on live chat.

It took about 30 minutes to get reconnected, but luckily, 2 seats were still available on CI, and we had confirmed e-tickets within about 20 minutes. The whole process took about 2 hours.

Neither agent I chatted with pushed a refund or new date and obliged in checking and booking what worked for me.

The trip back was long. We departed BKK at 0235, brief stop in TPE, almost 16 hours onboard the flight to LHR then 5 hours getting back to Yorkshire. CI are a decent airline. The seat was comfortable, food plentiful and (mostly) tasty. I’ll do a full review which I’ll share on my blog in coming weeks for those interested.

Whilst at BKK, I saw on the departure board that QR were operating a repat flight direct to MAN. I’ve since read that J and F was almost empty on the A380. I don’t know why we weren’t offered the repat flight, other than they might not have had it confirmed when my flight was cancelled or they were trying to prioritise passengers that had been stranded. I’m gutted to have missed out on the A380 as it’s my favourite aircraft, but I’m not complaining. QR did exactly what I asked of them, when I asked it. Considering the experience many other people had, I count myself as one of the lucky ones.

Has anyone who cancelled a redemption got their avios back or their cash yet?
i certainly haven�t

Glad to hear things worked out fine for you. Some people mentioned having difficulties rerouting on reward tickets, that there had to be reward ticket availability on the rebooked flight. Could it be that because your flight was cancelled within 2 days prior to departure, hence you have the flexibility to reroute on any seat available on any airline?

I've had two (seperate) redemption bookings which I cancelled. I cancelled one on Tuesday and have got the avios and taxes back. The other one I cancelled yesterday and got the avios back but not taxes yet.

If you call them (and get through), I often find you can get your Avios back immediately by asking.

Almost certainly, and that aligns with the JWC policy.

Waiting that late was making me nervous as other flights were selling out, but I knew there�d be no chance of them doing anything other than a date change or refund which I didn�t want.