20+ year Exec Plat member and have witnessed the level of service fall apart. I have had Exec Plat desk people treat me like I was a $200 once a year traveler. I have been stuck multiple times. It is not a surprise that their unions have voted "no confidence" in current management and the airline is lagging behind everyone else in the industry in profitability and customer ratings. I was so frustrated I wrote a multiple page letter to the head of operations and had it delivered via FEDEX. I received a call from a customer service person whose first comment to me was not an apology but an attack on my common sense. I have never seen someone treat their top customers so poorly. Even after I told them I was leaving to go to Delta via a match program the woman at customer service hung up on me. I did not raise my voice, she just didn't have anything else to say and didn't care about my concerns or issues to improve the airline experience. I recommend everyone who can seek a different airline.

Enjoy.

A rant without facts rarely will get any sympathy.

Brand new FT member rants and proclaims his AA exit...but is a 20+ year EXP? I've seen this movie before!

Ha and as one who flies enough dl to be dm, don’t get your hopes up too high about how wonderful dl is, and if you like upgrades forget it, oh and mileage redemption……

Welcome to FT.

All of us here have good times and bad times flying!

Well - the chances of anyone reading through a multi-page letter is pretty low.

What was the issue? You are just 1 of 100's of thousands of passengers. Unimportant. A multiple page letter is too long. Needs to be to the point.

AA will not be concerned about 1 (former) passenger rant.
Will be balanced out by the other guy who has declared: Delta Service has fallen off a cliff...Diamond leaving for AA

Goodbye cruel airline.

Anyone that has been EXP for 20 years should know that all THREE AIRLINES no longer view their top "published" elite levels like they did 10-15 years ago. If you want any "cache" you need to be in the invite only, opaque qualification level. That's the reality now. Even as CK (and maybe not after April) I often have to fend for myself. Without knowing the particulars it's hard to know if the OP is justified in being upset. But if he thinks the grass is going to be greener at DL, particularly if it means in and out of ATL he surely will be disappointed.

I'd love to read this FEDEX-ed letter.

You beat me to it

Is this about the fact that they're serving chicken meatballs in the admirals club?

It is fascinating, amusing and hilarious that one has to fend for oneself even as CK and EP levels, especially when so many here state that they continue to suck at the loyalty teat despite how badly they are treated and despite the lack of upgrades because they are assisted when things go awry.

I think we're being a bit hard on the OP. AA's service often DOES suck, especially compared to pre-merger. I don't think the response that they all suck now does anything but prove we're fools if we chase status anywhere. In fact, I'd say it's proof we've been manipulated by the airlines and loyalty is a one way street marketing program.