Account locked after transferring CC points to SQ
Feb 17, 2026 | 1:56 pm
#1
Original Poster
Join Date: Feb 2007
Location: U.S. (sometimes)
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Account locked after transferring CC points to SQ
My friend's account was locked after transferring CC points to SQ and then trying to book a ticket for my friend and a companion. It's probably either due to (a) booking for a nominee (recently added) or (b) one account having a middle name and the other not.
I can understand Singapore keeping an eye out for fraud. But it's already taken a week, with no communication and no end in sight. In this case, it would take a reasonable person only a minute to realize there's no fraud.
I can understand Singapore keeping an eye out for fraud. But it's already taken a week, with no communication and no end in sight. In this case, it would take a reasonable person only a minute to realize there's no fraud.
Feb 18, 2026 | 11:11 pm
#4
Original Poster
Join Date: Feb 2007
Location: U.S. (sometimes)
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Posts: 1,433
It actually wasn't me. I did a recent CC transfer myself, but I booked only for myself and didn't have any problems.
He transferred less than 40k, so not really eye-catching.
He transferred less than 40k, so not really eye-catching.
Feb 19, 2026 | 5:40 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,882
My friend's account was locked after transferring CC points to SQ and then trying to book a ticket for my friend and a companion. It's probably either due to (a) booking for a nominee (recently added) or (b) one account having a middle name and the other not.
I can understand Singapore keeping an eye out for fraud. But it's already taken a week, with no communication and no end in sight. In this case, it would take a reasonable person only a minute to realize there's no fraud.
I can understand Singapore keeping an eye out for fraud. But it's already taken a week, with no communication and no end in sight. In this case, it would take a reasonable person only a minute to realize there's no fraud.
Or in a short time
- new account
- transferred cc points in
- redeemed (premium cabin?) for a new nominee
Feb 20, 2026 | 11:27 pm
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 8,819
It could be the transactions and short (timing) sequence, but by itself that's not really suspicious. If there is a middle name in one account (e.g. the KF one) and not on the other account (e.g. the credit card one) or vice versa then that can be enough to get the transfer flagged on SQ KF end for investigation.
That would be my first suspicion over a newly added nominee and redeeming for them, especially as it sounds like he / she (KF account owner) is traveling with the nominee.
That would be my first suspicion over a newly added nominee and redeeming for them, especially as it sounds like he / she (KF account owner) is traveling with the nominee.