Chatted with BA rep. They said no way to contact the lost baggage claim team. They sent me a link which is just the file upload site. Can't submit without adding an item or receipt. I told the chat rep......they arent going to read my message until they start working on it like 1-4 weeks later...how do I contact them now?

Edit title: *now up to 4 weeks.

what is it you are trying to do? get an update?

When I just need an update what is going on with my bag I used a website. I found this one for BA. https://mybag.aero/baggage/#/pax/bri...yed/manage-bag the backend is worldtracer not BA itself.

That's the correct website link - many airlines use worldtracer.

What's not clear is what happened and when. If you could give some more details if what is wrong with dates then the forum can give you a more informed response.

I�m afraid contacting anyone won�t really help. Even if you manage to reach someone, they won�t send staff out to manually search for your missing luggage � that�s just not how the process works, unfortunately. At this stage, all you can do is wait. Your luggage will reach you in the end.

so as usual Wikipedia nicely summarise how the process works, so keep in mind the moment your bag is missing/delayed it is no longer handled by BA. Yes in T5 might be a BA employee will process the bags which does not have an owner but as the process describe it more to do with airport itself, etc.

"Whenever baggage is found without an owner, it can be registered as on-hand baggage. It is then automatically matched with various missing-baggage files (called AHLs). Whenever an on-hand produces a likely match, the station that registered the missing bag file receives an alert. The bag is matched based on its routing number, tag number, passenger's surname, type of baggage and content. When a handling agent finds an on-hand which matches one of AHLs, he/she can request the on-hand by sending a message to the station that registered it."

So if your bag has a tag number with your surname the Wroldtracer website is pretty accurate and fast to update anything latest. However if you bag does not have a tag anymore then the process slow down significantly and at the airport where it is found they try to find out whoever is the owner. So open the bag, looking for information, etc. Hence I always have a full A4 page of all my important details printed and placed on top of everything. However if there is no tag no other information then the bag is going to be lost forever and will be auctioned. Of course staff trying to go through to find out who is the owner but they are not going to became a PI.

BA contact centre staff can only see whatever you can see on the website. They should just tell you what is on the website, and even they cant contact anyone really. The process is totally back office job and outside of the reach of customer relations.

But sure, tell us more about your issue, sometimes people within BA can read your post and try to help you.

Well, be careful to not publicly share any personal information or reference numbers.

To the OP you need to think of your missing baggage like a missing letter in the postal system. Unless you're a VVVIP you're not going to be able persuade the post office or a courier service to proactively go looking for your bag. But as soon as baggage handler trips up over your bag, assuming they're not snowed under with something else they're going to scan your bag and try and send it on it's way to whatever is logged in worldtracer. As stated above this is reasonably easy if there is a tag still to scan, it's gets a lot harder and slower if the tag has parted company with the bag.

Phoning BA will not expedite any recovery process. Unless you're a VVVIP, in which case you probably already know Sean Doyle's phone number. Help yourself!

Was there a general issue with luggage on Friday or Saturday at LHR? My X account is flooded with complaints about planes leaving without bags and children crying at arrivals abroad.

In a separate thread, the OP indicated that the missing baggage was on a TN-BA itinerary (presumably from PPT to LHR). He does not indicate whether the connecting point was LAX or CDG. Perhaps he can fill us in.

https://www.flyertalk.com/forum/37598145-post98.html

thanks.hopefully the OP actually comes back and provides some more details - or at least thanks those who tried to help even if this doesn�t turn out to be a BA issue.

air tahiti, ba, ba....lax to cdg to lhr to istanbul .

I'd wager it's stuck in CDG but that's a random guess. From your point of view it doesn't matter where it is, it's just gone wrong. And when did you fly?

i am confused as to what the actual itinerary was? VT to LAX, then AA to CDG, and BA to LHR and on to IST?

as others have noted it is the final carrier so BA if my assumption is correct. also, to repeat my question in post 2, what are you after? just an update? or trying to file a claim for replacement clothes? or something else?

you will find the help you get on FT entirely linked to the amount and clarity of information you provide on these kinds of things.

I think it�s TN for LAX-CDG (and maybe PPT before that?) Then BA for the last 2 legs. But anyway still BA the final carrier.