C seat downgraded, possible compensation
Feb 9, 2026 | 1:50 am
#1
Original Poster
Join Date: Apr 2016
Programs: Marriott Ambassador, Hyatt Globalist, Hilton Diamond,
Posts: 305
C seat downgraded, possible compensation
I'm asking out of curiosity. Took CX327. It is usually CX widebody that has the 1-2-1 seat throughout. I'm so glad I picked the 2nd row seat because this time I saw it's the old Dragon Air CX330 (only first 2 rows are 1-2-1, the rest is 2-2-2!). I hear many complain and protest, but anyway, I'm assuming CX doesn't owe any compensation because technically 2-2-2 are still C seats?
Feb 9, 2026 | 5:35 am
#6
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,083
The definition of 'guarantee' in CX short haul world is still not really a guarantee, if you've flown CX long enough to realize.
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
Feb 9, 2026 | 12:09 pm
#7
Original Poster
Join Date: Apr 2016
Programs: Marriott Ambassador, Hyatt Globalist, Hilton Diamond,
Posts: 305
The definition of 'guarantee' in CX short haul world is still not really a guarantee, if you've flown CX long enough to realize.
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
Feb 9, 2026 | 6:24 pm
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,050
Feb 9, 2026 | 6:42 pm
#9
Join Date: Apr 2012
Location: Hong Kong SAR
Programs: Non Top Tier Asiamiles Member (NTTAM)
Posts: 422
The definition of 'guarantee' in CX short haul world is still not really a guarantee, if you've flown CX long enough to realize.
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
But yes SHA (together with PEK 386 / 390, HND 548, CTS, as mentioned above) is essentially a guaranteed route. It's really only these four for CX regional. If OP has some sort of status it wouldn't hurt to send in a word to protest
Feb 10, 2026 | 12:55 am
#10
Original Poster
Join Date: Apr 2016
Programs: Marriott Ambassador, Hyatt Globalist, Hilton Diamond,
Posts: 305
For the record CX has treated me nothing but well in the past so I really have no issues with CX, and I left because 80% of my travels are intra-China or places not served by CX as much. But, I am trying my best to be DM again after the revamp. I only wish I've found FlyerTalk sooner as I was navigating blind in the past and the wealth of information here would of greatly enhanced my travel experiences (not to mention how to maximize the points and credit cards. I've wasted millions of Marco Polo points in the past).
Feb 10, 2026 | 9:15 am
#12
Join Date: Nov 2014
Location: SIN
Programs: A3 *G, BA Gold, QF WP, SK EBG, AF/KL FB Plat, VS Silver, Bonvoy Gold, IHG Gold
Posts: 1,337
I actually kept the 1-2-1 because I reserved a 2nd row seat. I'm merely asking out of curiosity as I've made plain in the OP, and I heard people complain at the gate. Why is everything assumed to be a complaint or ways to get goodies? Isn't FlyerTalk a place to exchange information?? Anyway, thanks for the information.
That being said, IMHO 327 on the regionals is still fine. 659/714/796 red-eyes on the regionals isn't great.
Feb 10, 2026 | 9:25 am
#13
Original Poster
Join Date: Apr 2016
Programs: Marriott Ambassador, Hyatt Globalist, Hilton Diamond,
Posts: 305
Because this topic (CX's regional J product being everywhere) has been discussed to death around these parts. People are just annoyed you didn't look hard enough.
That being said, IMHO 327 on the regionals is still fine. 659/714/796 red-eyes on the regionals isn't great.
That being said, IMHO 327 on the regionals is still fine. 659/714/796 red-eyes on the regionals isn't great.
Feb 10, 2026 | 9:26 am
#14
Join Date: Nov 2014
Location: SIN
Programs: A3 *G, BA Gold, QF WP, SK EBG, AF/KL FB Plat, VS Silver, Bonvoy Gold, IHG Gold
Posts: 1,337
The lie-flats would be great for sleeping but alas, CX has better plans...
Feb 13, 2026 | 2:21 pm
#15
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220