I've noticed for the last 10+ stays I've asked for email bill at checkout, and I've NEVER gotten them. Check spam, junk, etc. Nope. I needed to make sure I get paper copy now. Is this happening to anymore else?

Perhaps stupid of me to ask, but I presume you checked with the hotels that they indeed had sent them?

Personally, I have not been facing any issues. I have had 6 stays in December and January and all invoices have arrived promptly.

Are they going to a different email address?

While I control the email account that I registered with on Marriott Bonvoy Rewards, despite various attempts to tell individual properties to send me my bill to the new email address, they won't go to it! I even watch the FDA type in my new email on their keyboard, and bills still go to my old email.

Most of this happens at legacy SPG properties, though that could be a fluke

I share the same frustration. I often have to ask through app messaging multiple times before they would send it. I would sometimes receive scanned folios rather than a digital copy. I guess it's just a hassle that hotel employees have to save a copy to their PC before emailing it to you. In the case of the scanned copy, they would have to print it off, scan it, then save and email it. This happens more often at their collection brands and more recently Four Points Flex. Surely Marriott should have a system that makes it just click of a botton but I doubt they have it, at least not at properties that they don't manage.

I’ve encountered a similar issue at several legacy SPG properties. Interestingly, all of their marketing and account‑related emails continued to reach me without any difficulty.

The problem became apparent when I began verifying my email address during checkout. Staff consistently referenced an outdated email—one I haven’t used in more than five years—and insisted it was still listed in my profile. Despite escalating the issue to their IT team multiple times, the response was always the same: they attributed the problem to my spam filters.

I was able to rule that out, as messages from non‑SPG legacy hotels arrived without any issues. As a result, I’ve had to manually verify my email address at every checkout.

Glad others seem to have the similar issue. Yes, the pattern seems to fit. Thanks all!

I think there�s an issue that they click send email in the PMS (property management system) and the email just doesn�t send. Most hotels when I reject paper will make a point of re-confirming the email address they have (which ironically then I don�t get the email). It happens on 75%+ of my stays and always happens outside the US. Also stays outside US can�t access the folio from the app. Very annoying and been going on for years. Even chatting to the hotel and asking after the stay results in sometimes not receiving them - even from hotels extremely customer focused and responsive via the app for on-property requests (sending pillows etc is much more resource intensive than clicking a button to send an email), which leads me to believe it�s a system issue not an issue of them not just bothering to send it. It�s actually very annoying since many of us will need the final folio to upload to expenses systems and personally I have an aversion to carrying around paper in the year 2026 (and we are continually told by these companies we have to be eco friendly, most hotels recently have started giving wood toothbrush and eco friendly toothpaste, but yet the same hotels seem happy to print out endless final folios without even a thought about if it�s needed).

Since we know Marriott don�t like spending money and the real customers are the hotels, maybe this would be a cheap / free fix to make.

I don't take chances anymore. I got to the lounge and get paper copy to upload to my expense account. Annoying but necessary.

Unless there's an extremely long line and I really need to go to the airport immediately, I always check out at the front desk and get a paper copy of the bill before leaving. Increasingly, agents seem surprised that I *also* want a copy of the final bill to be emailed to me.

my situation exactly. But you need the bill for expensing, and the e-mail fails (and unavailability of the folios online) are just too common.

Outside of the US and Canada, I rarely get emailed bills, so I ask for a print-out. If they hesitate, I stand at the desk until the email comes in, and they often have to try multiple times or email it manually.

me too , i stand and wait until i got something everytime .