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Old Jan 27, 2026 | 4:00 pm
  #16  
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Originally Posted by Cymro
Is Israel within the EU/UK 261 regime or do they just have a similar approach to compensation?
Similar approach - different comp thresholds and amounts but given what I mentioned above this is your best bet. Google "Israel's Aviation Services Law"
This is from VS's website, I could not find a similar page on ba.com but it is definitely applicable to them as well
https://www.virginatlantic.com/en-IL...n-services-law
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Old Jan 27, 2026 | 4:00 pm
  #17  
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Israel has the Aviation Services Law which is similar to EU261.
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Old Jan 31, 2026 | 11:24 am
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An update. I submitted a claim for compensation and expenses via BA.com and received a response fairly quickly. Bottom line: no compensation because the LHR-AUS flight was cancelled due to weather, and they will reimburse no more than 500 for expenses. Our actual expenses came to about 850.

My response: "I understand that BA191 from LHR to AUS on 26 January was cancelled due to weather. But we were involuntarily removed from BA407 from TLV to London that day, and that flight operated as scheduled. We were notified of the change roughly 12 hours before departure and when I called BA that evening I was told we could not be put back onto our original flight. If we had been, there were numerous options on AA and BA to get us from London to Austin at least a day before we actually arrived. And there were options on other carriers out of TLV that BA refused to accommodate us on. I specifically suggested El Al flight 315 to London, departing at 9:10 am on 26 January, that could have connected to BA289 to Phoenix on 26 January, or any number of flights on BA and AA to LAX on 27 January. Neither of those airports were affected by weather, and both offer frequent connections on AA to Austin.

Therefore, due to our involuntary removal from a flight that operated on schedule and BAs refusal to accommodate us on alternate services that could have gotten us to our destination at least a day earlier, compensation is clearly due according to the provisions of both UK law and the Israeli Aviation Services Law. I would be grateful if you would correct your decision in light of this additional information.

With respect to the reimbursement for our expenses, I note that at the time we had to find hotel space in Jerusalem at short notice a number of hotels were sold out and others were very expensive. BA offered no assistance. Fortunately, the hotel in which we had been staying agreed to extend our stay as needed at our original rate even though the price of a new booking was higher. Your 500 limit is simply not realistic in this situation, which BA created by forcing us to remain in Jerusalem for two additional nights. Again, I would ask you to reconsider this."

We'll see. We may have to suck up the difference in expenses, but our credit card delay insurance may help with that. I do think BA is wrong to deny compensation.
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Old Jan 31, 2026 | 5:09 pm
  #19  
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The 500 limit we have seen before, it's not legal and if BA wanted to do something about it (e.g. their own corporate rates) they could. You can safely take that particular point to CEDR, where typically BA will fold relatively early into the process. Or consider the small claims court if that is an option where you live. The issue of not rebooking under El Al, the case law for that is LE versus TAP, the critical factor being whether there is an avoidable overnight stay. CEDR has generally (but not always) upheld this particular case.
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Old Feb 1, 2026 | 12:34 am
  #20  
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The point on being offloaded from flight 1 on a connecting itinerary where it is impossible to reach the final destination is not necessarily as clear cut as the op suggests. Airlines routinely take the view that they sell itineraries from origin to destination (eg here from Tel Aviv to Austin) and not a collection of segments that can be separated or ring fenced individually.

In a sense the regulations support that interpretation - so for instance, the airline would not be allowed to fly you - say - to Miami and tell you well reimburse you 10% of your ticket since we took you 90% of the way. If they can only fly you to Miami (or for that matter to London) and cant fly you to Austin, youd then be entitled to full refund and a flight back to your point of origin for good measure.

Additiomally, I suspect many people would in fact prefer to stay where they are than be taken part way to some random place where the airline knows in advance it wont be able to fly them to their destination and where it may be a lot harder to get a hotel room since a lot more passengers will be stranded at the connection point when it is due to a major weather event.

now dont take me wrong, I agree it makes more sense to ask to go to London and get sorted from there and I think thats something that would be easily sorted on the phone with ba if all parties confirm they understand and accept the limits and risks of the strategy, but Ithimk bas argument that they offloaded the pax from tlv because they knew there was no option to fly them to destination on that day and felt it would be easier to resolve the situation from origin whilst AUS functioned normally again holds water and might be supported by cedr.

As rightly noted by cws, arbitrary limits on accommodation dont. It is the airlines responsibility to organise accommodation. If they propose something and you say no, you cant insist on your choice of hotel but if they fail to organise accommodation themselves, they will have to pick up any reasonable bill (good idea to take a few screenshots from Expedia or bookings or whatever if your choice is expensive but you want to show you didnt just take the Plaza just because you wanted to).
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Old Feb 24, 2026 | 12:40 pm
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So after about three weeks I got a response to my pushback on compensation and expenses. No dice on the compensation, and they said their limit on the hotel is 500, but they would consider additional amounts for meals, transport and phone calls. I had included those in my original request, and their original response suggested the 500 limit was for all expenses, but I thought I'd update the case and specify the additional expenses.

Only to be foiled by BA's IT department. They have a dropdown for you to select the currency in which an expense is denominated, but they don't have a choice for Israeli shekels. Obviously most of our expenses in Israel would be in shekels.



So I selected GBP and added a note that those expenses are really in Israeli shekels. We'll see what happens. Maybe I'll get lucky and their bot will treat them as pounds and I'll get a windfall.
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Last edited by Prospero; Mar 2, 2026 at 7:08 am Reason: Adjust text colour (dark mode visibility)
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Old Feb 28, 2026 | 9:04 pm
  #22  
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BA's second response reiterated their 500 limit for two nights of hotel, but said they would also reimburse our taxi and meal expenses. They appear to have left off one meal expense that was on the hotel bill. I'm not sure if that was deliberate or inadvertent. I'll send another response pointing out the discrepancy. I had also submitted $24 in roaming cell phone charges. There was no mention of those in BA's response.

Perhaps it's BA's strategy to shortchange the reimbursements each time, hoping the difference becomes small enough that the customer stops pushing back.
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Last edited by Prospero; Mar 2, 2026 at 7:08 am Reason: Adjust text colour (dark mode visibility)
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Old Mar 1, 2026 | 1:45 am
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Originally Posted by Stripe
Perhaps it's BA's strategy to shortchange the reimbursements each time, hoping the difference becomes small enough that the customer stops pushing back.
Possibly. I would urge you to get what you can, mention that this 500 limit has no provision in law, and take BA to CEDR even if the deficit is 1.
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Old Mar 1, 2026 | 3:31 am
  #24  
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Dear Mr (?) Stripe. You have been treated disgracefully. It is not impossible that some busybody might have thought that you would not be able to enter the UK. I think that someone acted high handedly and with no consultation with you.

i usually skip any threads where people are whining about no WiFis and how much they can demand. You have a 100 times better claim as yours is exactly the reason why compensation was made law. You were more or less treated to a Take It or Leave it scenario. I’d be incandescent. Do let us know how this progresses.
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