Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…

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Jan 19, 2026 | 9:29 am

#1516

CanadaDH

Join Date: Jan 2011

Location: YYZ

Programs: Accor ALL Diamond, Marriott Gold, AC Aeroplan 35K, Nexus/GE

Posts: 3,204

Quote:

Originally Posted by alldiamond

Yeah but because the availability was so limited I wanted to book again to make sure I have to villa I wanted

I did the same on arrival. No issue.

I do the same. I still book the new one before cancelling the old booking, just in case it doesn't book properly. It's not worth taking the chance of cancelling first, just to get the app vouchers. But, if it's a SNU booking, you have to cancel it first to rebook it!

What I often do, is if the original booking in in my account, I will book a new one in my wife's account, or vice versa. That way, making the booking in a different account, I get the app vouchers, can still use a SNU in the other account, and be sure everything looks good, before cancelling the original.

Jan 19, 2026 | 10:23 am

#1517

thrower

Join Date: Jul 2024

Programs: FB Plat, LH SEN, IHG Diamond Amb, Accor Plat, Marriot Gold.

Posts: 1,255

Sometimes the welcome drink voucher re-appear. At my present stay it did disappear when I rebooked, but came back later.

gioannis13 likes this.

Jan 19, 2026 | 3:05 pm

#1518

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond

Posts: 25,050

Quote:

Originally Posted by alldiamond

So there's a little bug that I discovered in the app.

If you book a stay and then book another stay for the same date and then cancel the first one, the one remaining will not have the welcome drink voucher.

Yes, it was discussed in another thread recently. And I experienced this bug end 2025. But the hotel gave me a paper voucher instead.

hotel_user and gioannis13 like this.

Mar 14, 2026 | 4:40 pm

#1519

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond

Posts: 25,050

Marketing at its best

Marketing at its best

somewhat OT, but I don’t want to start a thread for this. I received this email today : la quintessence du luxe à ma portée…luxe et sérénité au rendez-vous … but followed by Mama Shelter

Okayyyyy

starflyergold and remymartin like this.

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Accorhotels websites inconsistencies, scams, bugs and?I don?t know what else?

Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…