Star Alliance Partner Airline Reward Flights
Sep 8, 2025 | 12:54 am
#137
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: NZ Koru Plat, TG*G, QF G, Accor Plat
Posts: 12,963
Sep 9, 2025 | 1:48 pm
#139
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,157
This is almost as bad as the Air NZ parking website that fails constantly meaning you can't log in due to an issue with Azure oauth.
I must have struck this issue probably 7-8 times over the past year or so which means nobody can book parking. It was down again yesterday and last night but back up working again this morning.
Spoke to a CSR last night to complain about it being down again and she didn't even seem aware of of Air NZ offering parking..
I must have struck this issue probably 7-8 times over the past year or so which means nobody can book parking. It was down again yesterday and last night but back up working again this morning.
Spoke to a CSR last night to complain about it being down again and she didn't even seem aware of of Air NZ offering parking..
Sep 9, 2025 | 2:01 pm
#140
Join Date: Jun 2016
Posts: 84
But I can't remember the last time I received a confirmation email from the website. My email address in the form is correct - and I've checked my spam folders, but nothing.
Sep 9, 2025 | 2:09 pm
#141
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Koru Black, QF Gold, Amex Plat, Accor Plat
Posts: 1,751
The authentication on the Air NZ parking website worked fine for me yesterday afternoon (3pm-ish). I was actually surprised it worked seamlessly and didn't ask me to log in again. I booked valet parking at Wellington with one of my free vouchers.
But I can't remember the last time I received a confirmation email from the website. My email address in the form is correct - and I've checked my spam folders, but nothing.
But I can't remember the last time I received a confirmation email from the website. My email address in the form is correct - and I've checked my spam folders, but nothing.
Sender is "WLG Parking (Via AirNZ)"
Email address is "[email protected]"
Subject is "Air NZ Parking Booking ##### Confirmation"
Sep 9, 2025 | 2:13 pm
#142
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,157
When you book at WLG on the Air NZ website it just uses an API to integrate with the airport parking backend managed by Skidata. I've never had an issue not getting an email confirmation.
I had to book direct with airport website for my parking today.
I had to book direct with airport website for my parking today.
Sep 11, 2025 | 2:04 am
#144
Join Date: Jan 2025
Posts: 56
Sep 12, 2025 | 7:32 pm
#146
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,157
Sep 14, 2025 | 6:51 pm
#147
Join Date: Jan 2023
Posts: 243
Decided to try calling last night and spoke to a very helpful agent.
They managed to book the partner flight for me and agreed to waive the service fee.
Honestly I can see why there's usually a service fee and why they'd be resistant to waiving it though. It took 90 minutes to create the ticket and it still had be finalized the next day by a separate team.
They managed to book the partner flight for me and agreed to waive the service fee.
Honestly I can see why there's usually a service fee and why they'd be resistant to waiving it though. It took 90 minutes to create the ticket and it still had be finalized the next day by a separate team.
Sep 15, 2025 | 2:15 am
#148
Join Date: Apr 2015
Location: London
Programs: QF Plat, NZ, EK, EY, SQ & UA
Posts: 360
Oh, just saw this! I commented on an old post that had a similar topic. I was able to search yesterday but today it is not working. I spoke to someone on the chat and they said there is no availability but I can see the flight (SQ flight) available for points bookings on SQ and UA.
Sep 15, 2025 | 6:00 am
#149
Join Date: Jan 2023
Posts: 243
Oh, just saw this! I commented on an old post that had a similar topic. I was able to search yesterday but today it is not working. I spoke to someone on the chat and they said there is no availability but I can see the flight (SQ flight) available for points bookings on SQ and UA.
I would note though that SQ will have wider availability for SQ, and UA/AC has previously had better availability for SQ flights than NZ has
Sep 15, 2025 | 8:46 am
#150
Join Date: Apr 2015
Location: London
Programs: QF Plat, NZ, EK, EY, SQ & UA
Posts: 360
If I've seen something on UA, I've always been able to book on NZ. It is just annoying as it was all working yesterday and I delayed but shouldn't have!