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MNL CX lounge closure [and reopening]

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MNL CX lounge closure [and reopening]

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Old Aug 29, 2025 | 9:28 pm
  #1  
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MNL CX lounge closure [and reopening]

The CX lounge at MNL is currently closed - it was open just under 2 weeks ago when I passed through. I didn't ask at check in when it was due to reopen and I'm not sure why it's closed. There appear to be general renovations going on at the airport. The APEC line is now reopened and to the far left of the departure area.

CX passengers are being diverted to the A lounge. It is a fraction of the size of the CX lounge and very busy. It's ok for a quick coffee or can of beer or to log on to wifi but less comfortable to relax for a couple of hours. So if you are planning on a breakfast at the CX lounge, you might want to grab breakfast elsewhere and plan not to arrive super early to relax in the lounge.

I did search to see if this is mentioned in another thread but couldn't see it, but happy for moderators to remove if this is a duplicate conversation.
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Old Aug 29, 2025 | 10:19 pm
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Was there last week and was still open. No mention from any of the lounge staff that it will be closed.
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Old Sep 1, 2025 | 6:38 am
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Do anyone else have knowledge of the MNL CX Lounge closure and when it will reopen?
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Old Sep 1, 2025 | 2:36 pm
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Originally Posted by boybi
Do anyone else have knowledge of the MNL CX Lounge closure and when it will reopen?
I was there yesterday. Still closed. The checkin agent said that airport renovations caused it. She had no idea when it would reopen.
I was given a lounge pass for the A lounge (as a J pax OWE). When I got there the lounge people said that they had reserved some seats for CX pax, and led me to one of them. This lounge is just ok. It was moderately crowded ahead of the 12:30 CX930 flight. A few scattered open seats only. The food is also just ok. Some Filipino favorites, a noodle dish, rice dish. Quite a comedown from the CX noodle bar. Note that the wine and some other alcohol is at a far corner from the rest of the drink and food setup. Took me a while to notice it. I made do with this lounge but I hope the CX lounge gets opened up again soon.
Priority pass people can use this A lounge or also Marhaba. I went and checked Marhaba and the situation there was about the same as A lounge, without the benefit of reserved seats for CX. About half of Marhaba is reserved for Thai airways passengers. The rest was about the same level of crowded, same catering, drinks, etc. Much of a muchness between A lounge and Marhaba.
The email alert I got (on the morning of the flight) said that the closure was due to a maintenance issue. So there's some confusion about the reason. Maybe the renovations revealed the maintenance issue. Who knows? But it seems CX got blindsided by NAIA about this. It was completely unforeseen.
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Last edited by arabiamark; Sep 1, 2025 at 2:42 pm
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Old Sep 1, 2025 | 8:39 pm
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Last time when the PVG lounge was closed just for a couple of days, they posted the relevant information on the website. This time, CX didn't, which I don't like.
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Old Sep 2, 2025 | 4:24 am
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Originally Posted by ernestnywang
Last time when the PVG lounge was closed just for a couple of days, they posted the relevant information on the website. This time, CX didn't, which I don't like.
Maybe CX doesn't have any relevant information? This is NAIA admin/management we are talking about.
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Old Sep 2, 2025 | 4:36 am
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Originally Posted by tentseller
Maybe CX doesn't have any relevant information? This is NAIA admin/management we are talking about.
Last time, CX posted the replacement lounge information at PVG. CX certainly has that information.
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Old Sep 2, 2025 | 8:27 am
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Originally Posted by ernestnywang
Last time, CX posted the replacement lounge information at PVG. CX certainly has that information.
At MNL NAIA we are dealing with a totally different business mindset and communication culture than with PVG.
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Old Sep 2, 2025 | 9:51 pm
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My cousin just flew out of MNL today and was able to access the CX lounge. They also told her they never closed.

Strange?
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Old Sep 3, 2025 | 12:40 am
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It was definitely closed on 30th August per this e-mail. I was flying MNL-HKG in J and given 9,000 AsiaMiles as compensation. I was told several lounges were closed and it was the result of an electrical issue overnight. I used the A lounge which I had to pay 35 USD for and it kind of sucked in comparison to Cathay. Very small, food average and was rammed due to the Cathay closure with lots of seats reserved. Staff were really nice.

Screenshot not working for some reason, e-mail read as follows:

Special update

Booking reference: XXXX

As a valued Cathay customer, we are writing with important information regarding your upcoming flight to Hong Kong.

As you may know, Manila International Airport is one of the many airports in our Cathay Pacific network where we offer our signature lounge facilities for your comfort before departure.

Unfortunately, due to unforeseen maintenance overnight, our lounge will be temporarily unavailable on 30 August. We’ve explored all possible alternative options and unfortunately, there are no other lounge facilities in the terminal with space available.

We’re very sorry for any inconvenience this may cause, as we understand the importance of having a space to unwind before your flight.As a gesture of goodwill, we'll be crediting your Cathay membership account with an Asia Miles payment as a token of our apology.

Your next month's statement will reflect the miles credited, which you can check by logging into your Cathay membership account.

If you have a Cathay account but didn't provide it during booking, please update your booking now in Manage Booking. Alternatively, you can email us at [email protected], and we will credit the Asia Miles to your account.

If you do not have a Cathay account, you can sign up now. Once you receive your Cathay membership number, please update your booking in Manage Booking or email it to us at [email protected] and we will credit the Asia Miles to your account.

Thank you for your understanding, and we look forward to welcoming you onboard.

The Cathay Team
Manila International Airport
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Old Sep 3, 2025 | 2:36 am
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Originally Posted by dmatthew
My cousin just flew out of MNL today and was able to access the CX lounge. They also told her they never closed.

Strange?
That's pretty bizarre. Maybe that agent was off for a few days and missed the whole closed interlude.

Anyway, I saw with my own eyes on the 31st that it was closed. Snapped a couple of photos which I won't bother with here unless someone really wants to see. I also got the same email that someone posted below. I got the same offer of Asiamiles, which is useless for me since I always fly using my AA number. If anybody hears of any alternative compensation for non-Asiamiles people please let me know. I'm not too put out about it since it doesn't seem to be CX's fault.

The important thing is it seems to be open again.
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Old Sep 3, 2025 | 3:33 am
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Originally Posted by arabiamark
I got the same offer of Asiamiles, which is useless for me since I always fly using my AA number. If anybody hears of any alternative compensation for non-Asiamiles people please let me know. I'm not too put out about it since it doesn't seem to be CX's fault.
9000AM can be used to redeem oneway Econ beetween HKG-MNL or other short haul destinations, it might not be much but could still be useful.

For this I don't think CX could offer more, maybe more miles if you insist, but I don't think any more than miles and lounge access compensation.
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Old Sep 3, 2025 | 7:13 am
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Originally Posted by Sozee
9000AM can be used to redeem oneway Econ beetween HKG-MNL or other short haul destinations, it might not be much but could still be useful.

For this I don't think CX could offer more, maybe more miles if you insist, but I don't think any more than miles and lounge access compensation.
I believe the logic is that 9000AM is what it takes to redeem access to a CX J lounge, so this is essentially a lounge pass for future use. That being said, I do wonder how come meal voucher that can be used at the airport was not offered as one of the options.
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Old Sep 3, 2025 | 11:33 am
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Originally Posted by ernestnywang
I believe the logic is that 9000AM is what it takes to redeem access to a CX J lounge, so this is essentially a lounge pass for future use. That being said, I do wonder how come meal voucher that can be used at the airport was not offered as one of the options.
It increased after the pandemic & J now costs 11000AM...
(F 15000AM)

in comparison prior to the opening of the AMS OW lounge, they got 18000AM
https://www.flyertalk.com/forum/36005503-post2194.html
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Last edited by pf007; Sep 3, 2025 at 11:39 am
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Old Sep 4, 2025 | 4:56 am
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Originally Posted by pf007
It increased after the pandemic & J now costs 11000AM...
(F 15000AM)

in comparison prior to the opening of the AMS OW lounge, they got 18000AM
https://www.flyertalk.com/forum/36005503-post2194.html
Thanks for the reminder! In that case I think the compensation should at least be 11000AM.
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